Not resolved
0 comments

Purchased furniture from the Tulsa Hills Ashley Furniture store approx.2 yrs ago with "Protection Plan" which included a box of furn.

protection products. Wood/Fabric/Leather/Deodorizer + sponge cloth. {comes in a box} Explained from salesperson at time of purchase before signing/paying that the once your bottles from your "cleaners" are empty, just bring them in and you'll get a new box. Oh, okay!

Guess what, did just that today at one of the Ashley Stores. A girl behind the front desk takes the old bottles + the dirty sponge that came w/product to the back of the store. I'm waiting and waited. She finally comes and hands me the same Wal-mart bag that I'd brought in w/empty bottles cause the original box was torn and worn to pieces.

I asked, "what is this?" She responds, "we refill the bottles {recycle}, the sponges aren't replaced but I opened a box to get you one as a courtesy." WTF! Oh, now that you got my MONEY, the story is different to how this transaction was to go! I didn't agree or pay for anything recycled.

I'm not a violent person but when you've paid hundreds of dollars for something PLUS the cost of a "Protection Plan", I don't expect anything to be given to me recyclable.PISSED OFF!!!

Review about: Ashley Furniture Protection Plan.

Reason of review: Poor customer service.

Preferred solution: I didn't agree to recycled. I don't want recycled!.

I didn't like: Resolution to my complaint, Customer satisfaction unimportant, Apologies are not always the fix to customers concern.

Had an Experience with Ashley Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Ashley Furniture - 2 month old Burnella patio furniture. Paint peeling on leg Ashley Furniture "...Bought a round patio table with 4 chairs, a fire pit and a sectional patio furniture two months ago. Delivery was a nightmare, and I paid $250..." Read more Ashley Furniture Durablend Recliner Ashley Furniture "I purchased a rocker recliner from Ashley furniture a couple of years ago and despite the fact the chair has had minimal use, the back and arms are peeling and..." Read more Ashley Furniture - Do not buy from them just terrible. Ashley Furniture "Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more All American Liquidation And Estate Sales - Buyer Beware!  Not if, but how much you will be ripped off! All American Liquidation And Estate Sales "BEWARE! Do not sign a contract with Bobbee to do your estate sale, because it is not a question of if you will be ripped off. The only question is..." Read more Directv - Sales Representative Lied Regarding Sales Offer Directv "On 9-14-17, I was approached by a Direct TV sales representative, offering promotional sales for service. Since I had Uverse service and was looking to lower the cost of my..." Read more Pepperfry - Damaged product delivered followed by worst customer service Pepperfry "I ordered a coffee table from Pepperfry. As soon as it was taken out of the box, it was discovered that it was damaged. The guy who was there to..." Read more