State: Kentucky Clear all filters (28 of 2548 reviews match)
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In March 2017 I bought our 1st new furn since I got married 28 yrs ago.was soooo excited. Immediately after delivery it hadda very strong odor that burned my nose eyes n throat In 3wks I brokeout n hives which landed me in ER not once but twice.I felt sick all...
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1.5
#1200258
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Ashley Furniture - Terrible terribke

Purchase warranty on furniture. The phone number you call for claims just rings no answer no voice mail. Called store they told us they can't even reach the warranty department just a rip off.
3.2
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money
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Website
#1077056
I purchased two leather recliners , one was damaged and I called customer service . They said they ordered me a new one and it's been two months with no exchange. I also ordered two battery power boxes for my recliner and the salesman told me they would be at the store...
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I bought the Ashley Corvan antique sofa and love seat because the sales rep told me it was top grain leather all throughout. When the furniture was delivered, my husband noticed it did not look like natural leather. On a close examination it was clear the seat and...
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1.1
#910023
Don't purchase anything from Ashley Furniture that is Durablend. This material peels shortly after your warranty goes out. Once that happens, you are on your own with NO help from Ashley Furniture. I tried to contact customer service but they simply send you an...
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Anonymous
Anonymous

So your saying that even though your warranty is expired they should still just give you brand new stuff? What is the point of a warranty if you expect them to give you brand ...

1.0
I didn't like
  • Unwilling to stand behind products
#747726
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Ashley Furniture Furniture Set Review

First time we purchased living room and it took 4 months to deliver. Thought I would give them another try. Ordered dining room set. Deivery on Aug 21 but were missing two chairs. Delivery guys say they never called to tell you, of course not. So now they will be in Aug 28, well now they wont be in until Sept 10.. Really.. I will NEVER purchase anything again from Ashley Furniture..
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#692754
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Ashley Furniture Bed Review

This is a horrible place. Don't buy anything from them. I ordered the Kira storage bed 4 months ago and I never got it. *** them. Bye
1.0
Details
Diversity of Products or Services
Product or Service Quality
Style and Design
Warranty
Website
#687531
I was told 2 weeks in advance that my love seat and recliner would be delivered on 7-18-15, 11:00-2:00pm. I waited until 1:30 and no truck. I called (took 30 minutes to get through) and was told my furniture was on the truck. At 3:00pm still no truck and no phone call....
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2.3
I liked
  • Salesperson
I didn't like
  • Horrible customer service
#668955
We purchased a couch and a matching loveseat in February, and bought the extended 5 year damage warranty. It took 2.5 weeks for the furniture to be delivered. We had already gotten rid of our old furniture when Ashley called to schedule delivery. The couch was...
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1.0
I didn't like
  • Whole experience with them
  • Stolen money
  • No service
#625654

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
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On Feb 13, 2015 I went to the Ashley Furniture Homestore in Richmond KY to purchase a bedroom suite for my son. On Feb 14, 2015 I went back and paid for the bedroom suite on my CC ($975.16). 30 days later (march 14, 2015) said bedroom suite was delivered to my home...
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1.0
#624973