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I used to think of Ashley Furniture as being cheap furniture, but when we looked around and found amazing pieces and even bought a sofa and a chair. Our helper, Jenny, was attentive without being overbearing.

We were very pleased with our purchase.that was the beginning of April of 2021. It was halfway through July when our couch was delivered. Its August now and we still dont have an arm to our chair. It was supposed to be delivered today, but somehow didnt make the truck and no one updated us until after it was supposed to be delivered.

Arm ETA is September.

Then there was the assembly of the couch. They didnt do it. The couch pieces were pushed together so we didnt notice right away that they werent secured until my toddler fell between them and almost broke her leg! Not being hyperbolic, this was serious and could have been worse if we were parents who werent within arms reach and it had been her head.

We told customer service and NOTHING.

So now we have unsafe, unassembled, furniture. Maybe in September (only 6 months late) well be able to spend time in our living room.

User's recommendation: Don’t buy furniture from here!

Preferred solution: Partial refund AND deliver on product/services.

Ashley Furniture Pros: Pre-sale customer service.

Ashley Furniture Cons: Low accountability, Inaccurate delivery dates promised, Customer service not responsive, Unsafe furniture assembly.

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