I bought a leather couch at Ashley's Furniture in Lakeland, Florida for $500.00 about 4 years ago. Until the last 6 months, the couch has been unused.
Recently, we have been using the couch and the top layer is peeling off. This is almost like a leather veneer, or better yet, plastic. The company was informed, both at the store and corporate levels.
I was informed that my warranty has elapsed, and that there was nothing that would be done about the couch.
This certainly seems to fit into the category of misrepresentation and fraud, and I have threatened them to bring them to court. Obviously this has not changed their attitude.
Considering the actions of the company and the number of complaints that have been expressed, I would like to know if there is any interest in a class action suit against this company. The only way to stop the misleading and false merchandising is to strike them where it hurts.
That is, their wallets. I am a busy person, but if there is any interest, I will see what I can do to coordinate action against this company.
Monetary Loss: $500.