I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no more then 2 years & they started peeling.
I called Ashley's to put in a report so they sent me paper work to fill out. I filled them out & sent them in to be told "Sorry we don't cover defeats in the sofas only accidental. So I told them my kid flopped down on the sofa to sit & it "accidentally" ripped. They laughed at me & said I was crazy to even think they would cover THEIR DEFEATED sofas with my response.
I have gotten no where with them! I have since posted pictures of my sofas on their Facebook Page every chance I get to show people what happens when they buy from this place.
Ashley continues to post to contact them on this issue which I have to only have the same supervisor that laughed at me in the first place. There has to be something that can be done about this dishonesty this place is doing to customers.
Product or Service Mentioned: Ashley Furniture Sofa.
Monetary Loss: $1500.