Tampa, Florida
6.1K views 32 comments
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I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them.I had them no more then 2 years & they started peeling.

I called Ashley's to put in a report so they sent me paper work to fill out. I filled them out & sent them in to be told "Sorry we don't cover defeats in the sofas only accidental. So I told them my kid flopped down on the sofa to sit & it "accidentally" ripped. They laughed at me & said I was crazy to even think they would cover THEIR DEFEATED sofas with my response.

I have gotten no where with them! I have since posted pictures of my sofas on their Facebook Page every chance I get to show people what happens when they buy from this place.

Ashley continues to post to contact them on this issue which I have to only have the same supervisor that laughed at me in the first place.There has to be something that can be done about this dishonesty this place is doing to customers.

Review about: Leather Sofa.

Review #464056 is a subjective opinion of a user.

PRODUCT OR SERVICE Ashley Furniture Sofa
Reason of Review / Monetary Loss Not specified / $1500
Preferred solution Not specified

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Stuart Diamond
Miami, Florida, United States #1303374
Take them to small claims court.
edgar yaver
Belmar, New Jersey, United States #1250871
We have to do a class a action sue to Ashley company for bad products to ripped clients or boycott they products
edgar yaver
Belmar, New Jersey, United States #1250867
I Buy a sofa and 2 chairs and star to peeling after 1 year of purchase. I call Ashley and they tell me that is my problem and they no resolve of helping me with the problem. The best thing is to sue this company for dishonesty business practices.
Anonymous
Butler, Pennsylvania, United States #1243626
I had the same issue with Value City furniture. VCF is worse !
Anonymous
Highland, Indiana, United States #1236635
Our sofa started peeling too.
Anonymous
#1115332
I have the same problem, of course we were fed the same load of ***, that the warranty would cover everything. Bull! Nothing bud lies.
Anonymous
#1111044
Im not sure where you at stop dealing with the store go to corporate. Post to there page non stop . Not the stores page the actual main store . You will get some awnsers .
Anonymous
#1041775
I am really stunned, at your pictures. I feel your pain. Sincerely my heart goes ot to you. But the only thing I can say is im glad it's not me. I know that sounds cruel. But I nw knw because of your brave comments, that Ashley's is off my shopping list. Thank you so much for your comments. Good luck too you.
Anonymous
#1039872
Yes. Similar defects happening on my sofaa which I paid $1500. Dont buy from them. They dont cover peeling. Daytime robbery. They dont stand behind quality of their sofas
Anonymous
to Anonymous Evensville, Tennessee, United States #1162980
You are telling the truth,Ashley is owned by Knoxville Wholesale .I purchased a sofa,chair and ottoman.sofa started coming apart after 1 year.They could care less,talked down to me acting like it was my fault.I live alone,have no animals and no kids.
Manager wanted to tell me they were a multimillion dollar company ,and I said I don't care unless you have good customer service you don't have anything to brag about.I asked him if he had gone on line and read the reviews and he replied that it was people like me that had given them bad reviews because I didn't get my way,so I guess it is too much to ask for if you are asking for quality.Do not buy anything from Ashley or Knoxville wholesale warehouse they are not a reputable company! Thank you!

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