I ordered 2 power reclining chairs after tax and delivery was $1800.00. I received an email confirmation and phone call for delivery on 29 aug for both chairs. The delivery showed up but with only 1 chair. The delivery drivers had no idea. I called the customer service line and the lady was very nice. She said the chair was in back order. She then called the Seattle warehouse. They had a chair. She said she would call me back the next day with confirmation. I never got a call. I called on the 30 aug. I was told my chair would be delivered the 1 sep. I did get an automated call on the 31 aug of a delivery date of 1 sep between 9am-12pm. I called the customer care line again cause it is past my window. I was told they were dropping off a delivery in Hermiston OR and I was the next stop. Bridgett from the customer care line said she couldn’t do anything. I asked for a refund of my delivery fee since this has all messed up in Ashlie furnitures end. She placed me on hold so she can speak with the delivery department. I waited about 10 mins after waiting she placed me back in line and I waited again for 10 min for another customer care rep to pick up. I had to go over everything ALL over again. The rep then said the delivery time is until 2pm. That was not what I confirmed. She also called the delivery driver and said he had 2 more stops! I asked again for a refund and she told me no.
This was the wort experience I have ever had. I spent a lot of money and the actions or lack there of, the customer care department is unacceptable.
Why would I refer ANYONE to Ashley furniture!
Update. The email address (2 of them I was given) are invalid! I was told I would receive a phone call when they were on their way. I was texted and said 30 mins. An hour later they came to my house with no phone call and then they were VERY rude on the phone. I was not there since I said I had another app. I had to call my husband to stop what he was doing and rush over to accept the chair. The delivery drivers unpacked and put together my chair outside! This is the worst service I have EVER experienced.
Product or Service Mentioned: Ashley Furniture Customer Care.
Reason of review: Problem with delivery.