4360 West New Haven Avenue, Melbourne, FL 32904
Not resolved

Update by user May 24


Original review posted by user May 23

On March 24 we ordered 2 new tables....a coffee table and matching end table. Great service on THAT DAY only.

We were told they put a "rush" on the order so we could get it early. We were told it could take 6 - 8 weeks but not to worry - it was a rush order. Tomorrow makes 2 full months. No tables.

No phone calls or texts. My husband spoke with the manager of the D'Iberville, MS store where we ordered the furniture. The manager was not a nice person at all!! He said "you were told it would take 6-8 weeks".

Not one phone, no emails, no text messages whatsoever to tell of us a delay. Today I placed a call to the Customer Care Line for Ashly. A very nice young woman checked the records, saying our phone number would pull up the order for to check. OUR (2) PHONE NUMBERS WERE NOT FOUND!!

So I provided the sales number. NO RECORD OF A SALE AT ALL!!!! For 2 damn months we have been waiting because they said "they are on their way". *** We sold our old tables in the interim to make way.

Guess what? Nothing.

This is a very poor way to treat customers. We are extremely angry Shocked

Product or Service Mentioned: Ashley Furniture Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Ashley Furniture Reviews

  1. 467 reviews
  2. 257 reviews
  3. 88 reviews
  4. 24 reviews
  5. 20 reviews
Ashley Furniture reviews