Baton Rouge, Louisiana
0 comments

When I moved to my new house in 2006 I purchased several pieces of furniture for my living room from Ashley Furniture in Baton Rouge, Lofa, Love Sear, Chair and a Half with matching ottoman and a Franklin Leather Recliner. The reason I purchased the most expensive recliner offered was because it carried a Lifetime Warranty.

In 2012 the mechanism broke and I found my paper work in March of 2013. I contacted the Customer Service 3/8/13. Was told they had to order the part and it would cost my $70 to install it.

In April I had not heard anything from the and called again. They told me they had to contact the company to find out the status on the part. On 4/18 we get a call, spoke with my husband, saying the part is in and someone would be out on 4/29 to install it. 4/25 I called to see if there was a time frame during which we could expect the repairman I was told we were not scheduled - we were to have called them back to schedule. Now they can come out May 1.

Lifetime warranty ??? $70 and 7 weeks???

Product or Service Mentioned: Ashley Furniture Recliner.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Ashley Furniture Reviews

  1. 467 reviews
  2. 257 reviews
  3. 88 reviews
  4. 24 reviews
  5. 20 reviews
Ashley Furniture reviews