Medford, New York
Not resolved

Bought living room furniture- sectional couch and tables with 5 year extended warranty from Patchogue, NY store in May 2014. Should have known not to when I learned before i made the purchase that all Ashley stores are independently owned and all have different warranty policies.

The couch section has settled very differently than the rest of the sectional. It has also broken the frame 3 different times in different areas. I have had them here twice already for the frame poking thru the leather in back of the couch. The last time was last week, when the tech fixed it he said he saw where it was fixed and was broken in another spot due to poor build. he left and later in the day we noted it broken the same place he had to work on it.

We called Ashley back, complained it is still broken where they were to fix it. They told us that that the warranty was now invalid because of the tech writing it up as being from "abuse" as he saw my 7 year old climbing on the sectional pieces to get away from us moving the couch around. She was getting away from us to move the couch so he could get behind it to work on it.

We have also had other issues with not getting delivery of all items at same time, they changed the delivery date twice. Each time, they changed what would be delivered, first would be the couch a couple weeks before delivery, than two days before they told me the tables and entertainment center. Than on delivery it was the opposite.


Product or Service Mentioned: Ashley Furniture Sofa.

Reason of review: warranty, the delivery, poor construction, damaged.

Monetary Loss: $5000.

Preferred solution: Price reduction.

Ashley Furniture Cons: Quality of furniture.

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