We purchased a love seat with individual reclining backs about 3 years ago. The electric seats were a problem right from the beginning.
Sometimes they worked o.k. Other times the reclining part would get stuck in the open position--for days. We decided we could live with this...but now one seat is stuck in a closed position and I've had to bring a footstool out if I want to put my feet up. Its very uncomfortable because the back of the chair is stuck in the upright position and you can't lean back and relax.
Also, we bought the "leather" version and the leather is coming off continually leaving the chairs very unsightly. We are moving soon and we'll be dumping the chairs.
Product or Service Mentioned: Ashley Furniture Loveseat.
Reason of review: Bad quality.
Monetary Loss: $1200.
Preferred solution: Full refund.
Ashley Furniture Pros: Delivery person and the sales guy.