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1.0
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Reliability
Staff
Warranty
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After three months with NO resolution I am forced to take this appalling company to court!And I can't wait!!!!

I have given them EVERY opportunity to resolve this issue and they have totally blown me off. I have left COUNTLESS MESSAGES FOR EVERY MANAGER and stayed on hold for over 45 minutes and they refused to come to the phone. I have had to make payments on furniture for three months that I have NEVER received AND they refuse to refund my $1,000 down payment on furniture that I NEVER RECEIVED.

Even the REGIONAL MANAGERS, Ben & Lewis and the OWNERS, CHOIS, have REFUSED TO EVEN SPEAK WITH ME!See you in court!

Review about: Ashley Furniture Customer Care.

Reason of review: POOR CUSTOMER SERVICE (NO CUSTOMER SERVICE), PROBLEM WITH DELIVERY, ORDER PROCESSING ISSUE, PROBLEMS WITH PAYMENT, RETURN, EXCHANGE AND CANCELLATION POLICY AND LACK OF COMMON COURTESY!.

Monetary Loss: $7500.

Preferred solution: Full refund.

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