State: New Jersey Clear all filters (92 of 2558 reviews match)
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I visited Ashley store to buy furniture with my family ( wife, 2 kids) for my new home and the store manager Trevor was very aggressive, intimidating and very rude. It is one of the worst shopping experiences and I wasn't expecting that from a store like Ashley I...
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1.0
#1303848
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Ashley Furniture - Horrible cheap sectional

Ashley Furniture - Horrible cheap sectional
a piece of our sectional completely cracked and broke apart just by an average person sitting down. the piece is very cheaply made ashley not the warranty company will help . warranty was not worth having and they are very very rude
1.0
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Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1287919
Spent $2,000 for my sofa and it hasn't been even 2 years and the protection plan doesn't cover anything at all. Protection plan is horrible, all they want is your money. When you purchase the plan they make you believe everything is covered. Stains are not even...
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1.0
#1220163
Do not order furniture for home delivery from this place if you do not want to be robbed. If I could rate less than one star, I would. This store uses delivery people hired by a service that was hired by them. In other words, this store and their warehouse are twice...
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I purchased the Stringer Birch Reclining Power Sofa with the 5 year montage protection plan. My motor on the right side of my couch stopped working in June and I immediately contacted Montage. I went through the process of filing a claim, taking photos, etc. and got a...
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1.0
I liked
  • Original purchase and design of product
I didn't like
  • Awful customer service
  • Zero communication skills
  • Customer satisfaction unimportant
#1163177
Worst experience ever with a furniture store. Salesman Eric invoice for the incorrect sectional set and then told us that is what we wanted. Complete lie!!! Called store numerous times only to be hung up on. Managers Avery and John have zero customer service skills....
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Ashley Furniture - GIFT CARD
Your store in NJ did honor the $ 300.00 gift card which was given to me from Chicago store for purchasing the $ 6000 worth of furniture last year and did not deliver on time as promised. o NJ and wanted to but furniture in NJ, but the NJ store did not accept the gift...
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1.0
I didn't like
  • Product
  • No service
#941591
WE BOUGHT SECTIONAL IT IS COFIGURED WRONG AND DOES NOT FIT IN MY SPACE AFTER TAKING MEASUREMENTS WITH FURNITURE SPECIALIST I TOLD HER IT MUST BE CONFIGURED PRECISELY TELLING HER NUMEROUS TIMES ON HOW IT SHOULD FIT .SO WENT BACK HOME WITH THE MEASUREMENTS SHE GAVE ME...
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3.9
I liked
  • Sales rep
#936205
We purchased an adjustable head and foot base for our (mattress) from Ashley Furniture Store in Cutler Bay, Florida priced at $799.95. About two days later, they delivered a base that adjust only at the head, priced at $499.99. It took almost forty minutes for the...
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Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
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Ashley Furniture Products and Services

Purchased a recliner Signature Design by Ashly from a furniture store in Villis Nj. Noticed that when I sat in it I was itchy all over like I get from being allergic to cats bad After a few days I got worse I couns not breath & my throat closing up went to ER I...
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Cape May,New Jersey
#912747