furniture store customer service customer service ashley delivery money manager warranty
Sectional was delivered 1.5 weeks ago. Since then I have experienced nausea, headaches, muscle pain, respiratory distress, and even skin reaction when being in the same room as the sofa. The sofa initially had a funny smell, it reminded me of a high school science...
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80 comments
Anonymous
#1812898

Call the call center and ask for HQ

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Review
#344534 Review #344534 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Loss
$750

BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!! | Ashley Furniture review from Fairfield, New Jersey

1.0
Details
BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!! - Ashley Furniture review
BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!! - Ashley Furniture review
BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!! - Ashley Furniture review
I received a home delivery 5 months ago and the delivery men broke my front screen door completely off my hinges and my picture frame in living room. I contacted Ray the Manager in the store on Route 46 in Fairfield, and she contacted the manager several times at customer service who handles delivery. I contacted them as well through emails several times, no one, no manager has ever contacted me in fixing my door!! Once I completely pay off what i am financing i am cancelling my account with Ashley Furniture and going to Bob's for my next new items.
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Review
#1635710 Review #1635710 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Pros
  • Original sales rep was super friendly
Cons
  • When they deliver they destroy property
Reason of review
Damaged or defective
Loss
$300
Preferred solution
FOR SOMEONE TO COME AND FIX THE DOOR BEFORE WINTER
1.0
Details
DO NOT PURCHASE A WARRANTY AT THE LINDEN NJ STORE! I went into Ashley furniture store several times before the expiration date on my warranty order dated 7/13/2013 to get a refund/store credit. Each time I was met with a deterrent, they could not contact the warranty...
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Review
#1517971 Review #1517971 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Warranty issue
Loss
$130
Preferred solution
Full refund
2.2
Details
I bought a wooden 8 drawer (item # B633-31) wooden dresser, a 5 drawer chest (item # B633-31 and a 2 drawer nightstand on 2/3/19 for a total of $2259. I took deliver on 3/23/19. And all 3 pieces were in good condition. Approx 2 weeks later I noticed that a 6” split in...
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Review
#1521971 Review #1521971 is a subjective opinion of poster.
Product
Ashley Furniture Starmore Wood Dresser
Reason of review
Bad quality
DO NOT PURCHASE A WARRANTY AT THE LINDEN NJ STORE! They have an ‘F’ rating with the Better Business Bureau! I went into Ashley furniture store several times before the expiration date on my warranty order dated 7/13/2013 to redeem the 5 year warranty. Each time I was...
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Review
#1529914 Review #1529914 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Poor customer service
1.0
Details
We tried everything!! All we hear from platinum warranty is they will talk to upper management!! That’s BS. They sent a tech here to take pictures and they have no idea what to look at. Soooo frustrated!! Won’t be happy till Ashley and platinum go out of business!! We...
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1 comment
Anonymous
#1611027

I agree about Ashley and their horrible warranty! We bought into the warranty as well.

Less than a year goes by and our couch is balling, pulling and tearing. I called Ashley before the 1 year and they declined to help stating that this was "normal wear and tear". They referred me to the 5 year warranty plan. We went through the hoops, sent in pictures, and mailed a claim and we have heard NOTHING back from the warranty company.

How they can get away with flat out STEALING our money is beyond me.

I WILL NEVER BUY ANOTHER THING FROM ASHLEY FURNITURE AGAIN! TERRIBLE CUSTOMER SERVICE; TERRIBLE WARRANTY!

Review
#1409229 Review #1409229 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Warranty issue
1.0
Details
I purchased the Stringer Birch Reclining Power Sofa with the 5 year montage protection plan. My motor on the right side of my couch stopped working in June and I immediately contacted Montage. I went through the process of filing a claim, taking photos, etc. and got a...
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Review
#1163177 Review #1163177 is a subjective opinion of poster.
Product
Ashley Furniture Stringer Fabric Sofa
Pros
  • Original purchase and design of product
Cons
  • Zero communication skills
  • Awful customer service
  • Customer satisfaction unimportant
Reason of review
Warranty issue
Loss
$1300
Preferred solution
Let the company propose a solution
1.0
Details
I visited Ashley store to buy furniture with my family ( wife, 2 kids) for my new home and the store manager Trevor was very aggressive, intimidating and very rude. It is one of the worst shopping experiences and I wasn't expecting that from a store like Ashley I...
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Review
#1303848 Review #1303848 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Mar 19, 2018

Ashley has done everything possible to help with this matter.

Original review posted by user Mar 11, 2018

Do not order furniture for home delivery from this place if you do not want to be robbed. If I could rate less than one star, I would. This store uses delivery people hired by a service that was hired by...
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Resolved
Review
#1207744 Review #1207744 is a subjective opinion of poster.
Service
Ashley Furniture Home Delivery Service
Reason of review
Bad quality

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

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Horrible cheap sectional | Ashley Furniture review from Phillipsburg, New Jersey

1.0
Details
Horrible cheap sectional - Ashley Furniture review
a piece of our sectional completely cracked and broke apart just by an average person sitting down. the piece is very cheaply made ashley not the warranty company will help . warranty was not worth having and they are very very rude
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Review
#1287919 Review #1287919 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality