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To whom it may concern, We bought a $1400 sectional from Ashley's furniture back in 2014 along with the 5 year platinum protection plan. Around April-May of 2016 we started a claim from tears our son placed in the couch, at the time we were in the process of purchasing...
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1.7
#1146945
Went to Ashley on three occasions to look at mattresses. Spoke with three different sales reps. Each time I went I had different people with me to verify what we were told. I asked about any gaurentee on the mattresses (as I had also been looking at other large...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
#1146322
I BOUGHT A COUCH FROM ASHLEY FURNITURE. THEY HAD TOLD ME, THAT I HAVE FULL WARRANTY WITH THEM IN REGARDS TO ANYTHING WRONG WITH THIS UNIT. SO AFTER JUST 1 YEAR, I MADE MY PHONE CALL BECAUSE THE COUCH WAS TORN. THERE WERE RIPS AND MATERIAL COMING OUT. THERE RESPONSE WAS...
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1.0
Carle Place, New York
#1141770

Short Review on October 13, 2016

Ashley Furniture
#936149
Worst company ever, bad ctm services.... Don't buy any mattress from this store.
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Ashley Furniture Customer Care Review

Ashley Furniture
#905819
1.0
Details
This company is absolutely terrible! Do NOT buy from them go to rooms to go or a better furniture store, the customer service is absolutely terrible, your order never arrives on time and cancelling is a nightmare! I will be reporting Ashley furniture to the BBB
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Ashley Furniture - Delivery Service Review from Rochester, New York
Ashley Furniture - Delivery Service Review from Rochester, New York
1/2

Ashley Furniture - Delivery Service Review from Rochester, New York

Ashley Furniture
#844252
2.8
Details
Was given one price from the sales person at the store and had to pick it up it up myself, then found it much cheaper from Ashley Furniture online delivered. No compensation was offered because " I was using a Ashley gift card ". Talk about being blatantly ripped off!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Staff
Style and Design
Value for money
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Ashley Furniture Warranty Review

Ashley Furniture
#808019
1.5
Details
This furniture sucks bought it from olums 5 yrs ago!! Totally falling apart!! Chair, love seat and couch!!! The fabric is terrible going thread bear!¡!! We have no children no animals and we are in our late 50's lightly used and still falling apart!! What gives? Talked to a rep and shame on me ***!! Don't buy this ***!!! I even took out extended warranty!!!! What a scam
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Oh my word! We bought a bedroom set from them about 7 months ago. I have been getting bit for like 7 months. I had welts, sores and bug bites on my arms and hands especially. I thought it was flea bites. Orkin sprayed like 2 treatments . Nothing! I went to doctors had...
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I and my entire family will never shop at Ashley's furniture ever again. Their customer service is extremely unreliable, unprofessional and utterly disgusting in every form. They lack the most basic sense of customer service and their extended warranty carrier,...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

Don't waste your time or money with *** from Ashley Furniture!
Don't waste your time or money with *** from Ashley Furniture!
Why you should NEVER purchase from Ashley Furniture Stores. February 20, 2017 by bargainhound 6 Comments (Edit) It has taken me 5 years to write this post. I wanted to write it a long time ago, but wanted to wait until I saw how the quality of the products held up....
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Anonymous
Anonymous

Thank you for this. I was thinking of buying living room furniture from Ashley myself. I'm so sorry this happened to you....messed up.

1.0
I didn't like
  • Products not as described
  • I did not llike the way i wad treated no respect
#1011605
My wife and I went to go Furniture shopping for a new couch. Upon finding the one we liked we sat down to negotiate the deal it was revealed that their promotion was only valid through one bank no where on any advertising does it say I have to open another credit...
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Can't get anyone at the Memphis location to call me back. Delivery date has been moved up 3 weeks making it a 5 week order. Horrible, horrible customer service. I called corporate office &I was told each location is individually owned, they couldn't help me. BUYER...
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We purchased a sealy hybrid cooper mattress from Ashley furniture on Sunrise highway patchogue NY on May 1st 2016.....we checked with Sealy and was told Ashley had a one time 90 day return if the mattress was not up to standards....well so much for that, we've spoken...
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1.0
I didn't like
  • Very bad customer service reps who lie
#896018

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
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This is the worst, most UNCOMFORTABLE piece of furniture I have ever owned! The cushions do not stay in place and are constantly sliding around. We have only owned the sofa for a year and the cushions are sinking in already. The cushions have been sinking in for the...
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1.6
I liked
  • Price
I didn't like
  • Product quality
#841725