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We ordered our sectional at the Henrietta ANY store, our sales guy was awesome. On Friday we received the delivery confirmation call, that the couch would be delivered on Tuesday. To prepare for this we gave our furniture away on Sunday. Monday morning we received a...
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Anonymous
Christi Marcus

Wow I just called the store to cancel our order & actually got ahold of the store manager. She was super NICE and asked for 24 hours for a solution! I can absolutely do that. ...

1.0
#1261216
I bought a dinning room set and it came damaged so i called Ashley to order new parts and they came damaged, a month went buy before the furniture came and another month went by before the parts came and we are going to have to wait an other month for the next set of...
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2.8
Weston Mills, New York
I didn't like
  • Staff will say anything to sell the product even lie
#1203515
To whom it may concern, We bought a $1400 sectional from Ashley's furniture back in 2014 along with the 5 year platinum protection plan. Around April-May of 2016 we started a claim from tears our son placed in the couch, at the time we were in the process of purchasing...
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Went to Ashley on three occasions to look at mattresses. Spoke with three different sales reps. Each time I went I had different people with me to verify what we were told. I asked about any gaurentee on the mattresses (as I had also been looking at other large...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
#1146322
I BOUGHT A COUCH FROM ASHLEY FURNITURE. THEY HAD TOLD ME, THAT I HAVE FULL WARRANTY WITH THEM IN REGARDS TO ANYTHING WRONG WITH THIS UNIT. SO AFTER JUST 1 YEAR, I MADE MY PHONE CALL BECAUSE THE COUCH WAS TORN. THERE WERE RIPS AND MATERIAL COMING OUT. THERE RESPONSE WAS...
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Anonymous
Anonymous

We have had this exact same problem. Tears and rips in every cushion and pillow. They said it's not covered under our warranty and we are out of luck. We spent so much money o...

1.0
Carle Place, New York
#1141770
Oh my word! We bought a bedroom set from them about 7 months ago. I have been getting bit for like 7 months. I had welts, sores and bug bites on my arms and hands especially. I thought it was flea bites. Orkin sprayed like 2 treatments . Nothing! I went to doctors had...
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I and my entire family will never shop at Ashley's furniture ever again. Their customer service is extremely unreliable, unprofessional and utterly disgusting in every form. They lack the most basic sense of customer service and their extended warranty carrier,...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

Don't waste your time or money with *** from Ashley Furniture!
Don't waste your time or money with *** from Ashley Furniture!
Why you should NEVER purchase from Ashley Furniture Stores. February 20, 2017 by bargainhound 6 Comments (Edit) It has taken me 5 years to write this post. I wanted to write it a long time ago, but wanted to wait until I saw how the quality of the products held up....
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Anonymous
Heather McAleese

Ashley recliner and love seat after five years and it's peeling , cracking and a total waste of 4,000 dollars for a living room set. I had extended warranty and now nothing ca...

Anonymous
Anonymous

Thank you for this. I was thinking of buying living room furniture from Ashley myself. I'm so sorry this happened to you....messed up.

1.0
I didn't like
  • I did not llike the way i wad treated no respect
  • Products not as described
  • Horrible customer service
#1011605
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Short Review on October 13, 2016

Worst company ever, bad ctm services.... Don't buy any mattress from this store.
#936149
My wife and I went to go Furniture shopping for a new couch. Upon finding the one we liked we sat down to negotiate the deal it was revealed that their promotion was only valid through one bank no where on any advertising does it say I have to open another credit...
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