To whom it may concern, We bought a $1400 sectional from Ashley's furniture back in 2014 along with the 5 year platinum protection plan. Around April-May of 2016 we started a claim from tears our son placed in the couch, at the time we were in the process of purchasing...Read more
Went to Ashley on three occasions to look at mattresses. Spoke with three different sales reps. Each time I went I had different people with me to verify what we were told. I asked about any gaurentee on the mattresses (as I had also been looking at other large...Read more
I BOUGHT A COUCH FROM ASHLEY FURNITURE. THEY HAD TOLD ME, THAT I HAVE FULL WARRANTY WITH THEM IN REGARDS TO ANYTHING WRONG WITH THIS UNIT. SO AFTER JUST 1 YEAR, I MADE MY PHONE CALL BECAUSE THE COUCH WAS TORN. THERE WERE RIPS AND MATERIAL COMING OUT. THERE RESPONSE WAS...Read more
Carle Place, New York
Short Review on October 13, 2016
Worst company ever, bad ctm services.... Don't buy any mattress from this store.
Ashley Furniture Customer Care Review
This company is absolutely terrible! Do NOT buy from them go to rooms to go or a better furniture store, the customer service is absolutely terrible, your order never arrives on time and cancelling is a nightmare! I will be reporting Ashley furniture to the BBB
Ashley Furniture - Delivery Service Review from Rochester, New York
Was given one price from the sales person at the store and had to pick it up it up myself, then found it much cheaper from Ashley Furniture online delivered. No compensation was offered because " I was using a Ashley gift card ". Talk about being blatantly ripped off!
Ashley Furniture Warranty Review
This furniture sucks bought it from olums 5 yrs ago!! Totally falling apart!! Chair, love seat and couch!!! The fabric is terrible going thread bear!¡!! We have no children no animals and we are in our late 50's lightly used and still falling apart!! What gives? Talked to a rep and shame on me ***!! Don't buy this ***!!! I even took out extended warranty!!!! What a scam
Oh my word! We bought a bedroom set from them about 7 months ago. I have been getting bit for like 7 months. I had welts, sores and bug bites on my arms and hands especially. I thought it was flea bites. Orkin sprayed like 2 treatments . Nothing! I went to doctors had...Read more
I and my entire family will never shop at Ashley's furniture ever again. Their customer service is extremely unreliable, unprofessional and utterly disgusting in every form. They lack the most basic sense of customer service and their extended warranty carrier,...Read more
Why you should NEVER purchase from Ashley Furniture Stores. February 20, 2017 by bargainhound 6 Comments (Edit) It has taken me 5 years to write this post. I wanted to write it a long time ago, but wanted to wait until I saw how the quality of the products held up....Read more
My wife and I went to go Furniture shopping for a new couch. Upon finding the one we liked we sat down to negotiate the deal it was revealed that their promotion was only valid through one bank no where on any advertising does it say I have to open another credit...Read more
Can't get anyone at the Memphis location to call me back. Delivery date has been moved up 3 weeks making it a 5 week order. Horrible, horrible customer service. I called corporate office &I was told each location is individually owned, they couldn't help me. BUYER...Read more
We purchased a sealy hybrid cooper mattress from Ashley furniture on Sunrise highway patchogue NY on May 1st 2016.....we checked with Sealy and was told Ashley had a one time 90 day return if the mattress was not up to standards....well so much for that, we've spoken...Read more
I didn't like
- Very bad customer service reps who lie
This is the worst, most UNCOMFORTABLE piece of furniture I have ever owned! The cushions do not stay in place and are constantly sliding around. We have only owned the sofa for a year and the cushions are sinking in already. The cushions have been sinking in for the...Read more
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