furniture store customer service customer service ashley delivery money manager warranty
1.0
Details
Don't waste your time or money with *** from Ashley Furniture!
Don't waste your time or money with *** from Ashley Furniture!
Why you should NEVER purchase from Ashley Furniture Stores. February 20, 2017 by bargainhound 6 Comments (Edit) It has taken me 5 years to write this post. I wanted to write it a long time ago, but wanted to wait until I saw how the quality of the products held up....
View full review
3 comments
Anonymous
#1548641

I have the same prodlem with the sofa's they suck warranty on them didn't cover

View more comments
Featured
Review
#1011605 Review #1011605 is a subjective opinion of poster.
Product
Ashley Furniture Durablend Leather Sofa
Cons
  • Products not as described
  • I did not llike the way i wad treated no respect
  • Horrible customer service
Reason of review
Bad quality
Loss
$4000
Preferred solution
Nothing you can do now, we had to throw it out after being turned down for repairs!

Scammed | Ashley Furniture review from Poughkeepsie Town, New York

5.0
Details
Scammed - Ashley Furniture review
Scammed - Ashley Furniture review
Scammed - Ashley Furniture review

Update by user Oct 11, 2019

The product fails within 90 days. They were told by Ashley sales they would give a credit towards new furniture and the store manager denied the claim

Original review posted by user Oct 11, 2019

My son and daughter in law purchased a floor model living room set for Ashley. They sold them a warranty knowing that the warranty company did not cover floor models. The fabric is not holding up and the frame has caved in. They are pretty well out of luck at this point. I, nor they will ever shop at Ashley again, nor purchase extended warranty.
View full review
Review
#1677694 Review #1677694 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Incompetent salesperson
  • Quality of furtniture
  • Being yelled at by the manager chad
Reason of review
Damaged or defective
Loss
$3700
Preferred solution
Full refund
Tags
  • Deceptive pricing practices
  • Warranty
  • Misleading Customers When Signing
Horrible customer service. - Ashley Furniture review
Horrible customer service. - Ashley Furniture review
Horrible customer service. - Ashley Furniture review
Horrible customer service. - Ashley Furniture review
This is what my sons couches looked like after 3 months of having. This set was a floor model. The cushions sunk in and the fabric is worn as if he has had the couch for 10 years. Contacted Ashley’s and they said to contact Premier warranty company, the warranty...
View full review
Review
#1693146 Review #1693146 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality

Horrible | Ashley Furniture review from Middletown, New York

1.4
Details
Horrible - Ashley Furniture review
Horrible - Ashley Furniture review
I bought a bedroom set and within 3 days the bottom legs fell off. Called for Ashley to come fix they they didn't come. Said I didn't confirmed the apartment but I never got a call. Then they told me that its normal for the bottom legs of the bed to come off. I am only 140 pounds and I cant even lay down on my bed. They wont take take it back. So now I'm stuck with a broken bed that I paid 2000.000 for. Please be aware of this and dont buy from this company.
View full review
Review
#1623557 Review #1623557 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Lack of customer service
  • Bad quality
  • Customer service after the sale was nonexistent -
Reason of review
Damaged or defective
Loss
$1800
Preferred solution
Full refund
3.4
Details
On 5/5/2019 we purchased couch loves seat ottoman and dining set. It was delivered 5/31/19. The first week that we had the furniture I called to advise that the ottoman was suck in the middle. The cushioning collapsed. I called Ashley to see if it could be returned for...
View full review
Review
#1591172 Review #1591172 is a subjective opinion of poster.
Product
Ashley Furniture Ottoman
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Ashley furniture Dura/blend
Ashley furniture Dura/blend

Update by user Nov 11, 2011

John,

We’re sorry to hear about your experience at your local Ashley Furniture HomeStore and we understand your concern. Each Ashley Furniture HomeStore is independently owned and operated. We have sent the details you provided, regarding your issue, to the...

View full review
23 comments
Anonymous
#1219833

i have purchased from ashley furniture several times including expensive leather sofas, over $3,000. and i had them for more than 10 years and yes they faded just a bit and had a few scratches n them bc i have a large dog, that is not allowed on the furniture but he would sneak on there every so often.

but these sofas were strong, real solid wood, no cracking or peeling.

i finally sold them for $1,000 after all those years bc they looked great. and i bought new ones that i wanted.

View more comments
Review
#274304 Review #274304 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Loss
$1200
1.0
Details
I BOUGHT A COUCH FROM ASHLEY FURNITURE. THEY HAD TOLD ME, THAT I HAVE FULL WARRANTY WITH THEM IN REGARDS TO ANYTHING WRONG WITH THIS UNIT. SO AFTER JUST 1 YEAR, I MADE MY PHONE CALL BECAUSE THE COUCH WAS TORN. THERE WERE RIPS AND MATERIAL COMING OUT. THERE RESPONSE WAS...
View full review
1 comment
Anonymous
#1406455

We have had this exact same problem. Tears and rips in every cushion and pillow.

They said it's not covered under our warranty and we are out of luck. We spent so much money on our couch and it's only 2 years old. They do not stand behind their guarantee or furniture.

I will be telling people NOT to buy from them. It's absolutely ridiculous!

Review
#1141770 Review #1141770 is a subjective opinion of poster.
Product
Ashley Furniture Sofa Warranty
Reason of review
Damaged or defective
Preferred solution
GIVE ME MY WARRANTY
Tags
  • Ashley furniture protection plan

Unprofessional sale reprentative | Ashley Furniture review from New York, New York

2.6
Details
They made a mistake they can’t even recognize that and trying to be rude
View full review
Review
#1450960 Review #1450960 is a subjective opinion of poster.
Service
Ashley Furniture Sales Representative
Reason of review
Poor customer service
1.0
Details
I bought two chairs from Ashley and went home and decided they were too cheap looking. Called the next day to cancel the order - and they tell me that it is already on the van and its too late to cancel the order and that I have to call to cancel within 48 hours of...
View full review
Review
#1342841 Review #1342841 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Cons
  • I would never send anyone there
  • Inferior quality
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

Ashley Furniture Products and Services Reviews

Compare Companies

Ashley Furniture
Ashley Furniture
2257 reviews
1.8
VS
Rooms To Go
Rooms To Go
2257 reviews
1.8
Compare Ashley Furniture vs Rooms To Go

Latest Question

Ashley Furniture Questions

Don't do it! Cheap cheap cheap | Ashley Furniture review from Buffalo, New York

We knew the items, a couch and a love seat, were inexpensive but we did n't expect them to be so cheap that they started breaking after 18 months of gentle use. We don't have kids, we aren't jumping on the couches, yet they both broke. Ashley wanted to charge us $60/hr to repair the pieces. We were also told that our warrantee was invalid because we moved. Not a good look for such a well-known store. In not so many words, we were told, "Gee. Too bad for you"
View full review
Review
#1487234 Review #1487234 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality