Not resolved

Just purchased new fabric recliner from Ashley Furniture and the odor from it is very irritating. It's been 3 days and the smell isn't dissipating.

I called Ashley and they agreed to take it back after getting tossed around to a few customer service people and sales reps. Finally the local store manager approved the return. I told him that I was having trouble breathing and an allergic reaction. I think this is what convinced them to take it back.

They also agreed to refund me everything except for the delivery charge and I would have to pay a "pick up" charge for them to come and get it.

The pick up is scheduled from a week from now. Hopefully this all works out!

Company wrote 0 public responses to the review from Nov 27.
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