4535 Galleria Blvd, Birmingham, AL 35244, USA
Not resolved
2.3
Details
1 comment

Bought an Item, after I was charged they said it would be 4 to 6 weeks to get it. The girl at the register said I could cancel anytime until item was at the warehouse.

Called the next day to cancel. The cashier said the item could possibly be in the warehouse. I reminded her she said 4 to six weeks so why did they not check to see if it was in the warehouse and schedule a delivery. No reply!!!

She then said I would have to speak with the manager,ok...... manager unavailable at that moment. No assistant manager.

I am now waiting for manager to call and based on other reviews I will not hold my breath. After this is over will not even go through the parking lot of that store again!

Product or Service Mentioned: Ashley Furniture Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $659.

Preferred solution: Full refund.

Ashley Furniture Pros: Initially the sofa, Salesperson.

Ashley Furniture Cons: I did not like the way my problem was handle.

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Amrom
#1358428

Hi, were sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

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