Bought an Item, after I was charged they said it would be 4 to 6 weeks to get it. The girl at the register said I could cancel anytime until item was at the warehouse.
Called the next day to cancel. The cashier said the item could possibly be in the warehouse. I reminded her she said 4 to six weeks so why did they not check to see if it was in the warehouse and schedule a delivery. No reply!!!
She then said I would have to speak with the manager,ok...... manager unavailable at that moment. No assistant manager.
I am now waiting for manager to call and based on other reviews I will not hold my breath. After this is over will not even go through the parking lot of that store again!
Product or Service Mentioned: Ashley Furniture Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $659.
Preferred solution: Full refund.
Ashley Furniture Pros: Initially the sofa, Salesperson.
Ashley Furniture Cons: I did not like the way my problem was handle.