Ashley Furniture - OK until I tried to cancel the order in less than 24 hours.
Bought an Item, after I was charged they said it would be 4 to 6 weeks to get it. The girl at the register said I could cancel anytime until item was at the warehouse.
Called the next day to cancel. The cashier said the item could possibly be in the warehouse. I reminded her she said 4 to six weeks so why did they not check to see if it was in the warehouse and schedule a delivery. No reply!!!
She then said I would have to speak with the manager,ok...... manager unavailable at that moment. No assistant manager.
I am now waiting for manager to call and based on other reviews I will not hold my breath. After this is over will not even go through the parking lot of that store again!
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $659.
Preferred solution: Full refund.
Ashley Furniture Pros: Initially the sofa, Salesperson.
Ashley Furniture Cons: I did not like the way my problem was handle.
Location: 4535 Galleria Blvd, Birmingham, AL 35244, USA
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Hi, were sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.
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Thank you,
Daniel