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Ashley Furniture Franden Durablend Leather Sofa Review

I have a couch I bough when we built our new house Sven years ago. It in a part of the house that no one ever sits on. It looks horrible peeling. Also bout ha sectional durablend and only lasted two years same problem dura blend. What garbage. Can't believe your company can live with itself for selling consumers trash.
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#889969
Please do your health a favor and save the stress of dealing with Ashley furniture. Once you leave the store all the great service is gone. It will take months to get a service tech out to repair anything. Your service will be cancelled and no you will not be notified....
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2.5
I didn't like
  • Technician servicing
  • Call center management
#851679
Horrible customer service lied to nobody cares still no furniture first and last purchase from this place.
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mtodd50
mtodd50

Same here! Worst customer service and quality ever. My furniture is falling apart. I am so stressed out. I contacted the BBB and the consumer protection bureau. Good luck. Th...

#621131
DO NOT BUY ANY THING FROM ASHLEY BIGGEST MISTAKE OF YOUR LIFE .IT GOING ON FOUR MONTHS SINCE WE BOUGHT OUR FURNITURE THEY STILL HAVEN'T FIX RIGHT . YESTERDAY THE BUMD *** WITHCHED OUT THE FRAME TO OUR LOVE SEAT RECLINER GLIDER YOU CAN CLEAR SEE IT WAS THE WRONG FRAME...
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Well all I can say is buyer beware! Ashley furniture has such horribly deceiving policies just to ensure a sale. I purchased over $12,000 in furniture and items weren't delivered on time. When we tried to cancel and return an undelivered portion they refused. They...
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1.9
#601731
Called several times to move my delivery date up, we couldnt due to work schedules. The day before the delivery date, they called to say they dont deliver to our town. I called the sales rep and the company in Texas and had that all fixed but it was moved to 4 days...
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#464526
I bought a table and chairs at Ashley furniture I paid cash for it when I bought it and when it arrived at their store I opted to pick it up so I wouldn't have to pay $90 dollars to have it delivered to my house. MY husband and I went to pick it up, brought it home...
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Anonymous
Between

Got about a full page for rebuttle....looked like i was advocate for ashley.....not posting. instead i\'m a business owner and could go between the lines on this but instead i...

Anonymous
Savvy ***sumer

tj - to your comment above, it sounds like you have never shopped at Ashley. I am a consumer that will seek out a manager in order to compliment great service -- good sales p...

I ordered a sectional couch from Ashley Furniture. Nice couch, I'm pleased with the quality and the price was OK, but ... Don't believe what they tell you about when they will be able to have your furniture ready for you. We were told our couch would be ready the next...
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Anonymous
Missy

I have never had a good experience with Ashley Furnitue. AND the turn around of employees is terrible. No one knows what is going on, cant be relied upon for delivery dates,...

Anonymous
Pauline

Cristina - I read these reviews before I purchased from Ashley. That\'s why I \"threatened\" them with an online review upon purchase, and I\'m convinced that\'s why I therefo...

#186590
16 WEEKS! STILL WAITING FOR THE REST OF MY FURNTURE FROM ASHLEY FURNITURE STORE. DID YOU KNOW THAT THEY ARE CHANGING THERE NAME TO CLAIRES. PLEASE DO NOT EVER BY FROM THEM UNLESS YOU WANT YOUR FURNITURE IN 2009. OCTOBER 3 2007 IS THE DAY I ORDERED $2700.00 WORTH OF...
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AshleyTammy
AshleyTammy

Due to the fact that the person who submitted a post on this site did not use their real name, we have no way of knowing if they actually contacted AFI for assistance. Therefo...

Peachis
Peachis

i know just how you feel they have a furniture store called universal down here in new orleans and i\'m going through the same thing since 07/07/07 which is really odd the 3 ...

#111195
i purchased$2700.00 worth of furniture on october 3 2007 . they gave me a time of 3-8 weeks i got my couch in the 7th week i got my mattress set in the 11th week,now it's the 14th week and i'm still waiting on the rest of my bed set.if you call them nobody...
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Anonymous
Missy

OMG I am having the same problem, I still am sitting without my furniture that I paid cash for, it keeps getting \"bumped\" from the truck! What the ***?! I was also offered a...

Anonymous
gingergreen

I think my purchase is turning into a nightmare like yours! I bought a loveseat, chair and ottoman delivery date was set for Jan 22, received a phone call from Ashley date bak...