Baltimore, Maryland
1 comment

Spent $1200.00 for three pieces of furniture at Ashley in Rosedale Md. The sofa lasted three weeks.My husband is a big guy and we bought what the salesman told us was their better made goods.The frame is all particle board and the seat springs were cheaply attached to the lousy frame.Ashley refused to honor the worthless warranty telling us it did not cover the structural failure due to my husbands size(he weighs 325 pounds).They flat out refused to help us in any way.We have been dealing with this for over 2 months and now the other two pieces are falling apart.We tried the Better Business Bureau but were told that they have no power to force the dealer to do anything.Even our credit card company cant do anything since Ashley claims we abused the furniture.We took everything to a local homeless shelter and went to another local store and bought a new set.Not only did the salesman show us the solid oak frame and steel seat springs...he also assured us that my husbands weight was not a problem.The new set is now four months old and is in perfect shape.Just head up Pulaski Highway towards Middle River and you will find the best place to buy furniture.For goodness sake ask about the construction and how they will stand behind the product so you dont get ripped-off like Ashley will do to you.

Product or Service Mentioned: Ashley Furniture Sofa.

Monetary Loss: $1200.

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Anonymous
#1177280

I have been in furniture 15 years next to IKEA Ashley or trashly is the lowest quality. Most stores I have managed even have a chair cut out of them showing what there poor quality looks like

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