Cincinnati, Ohio
Featured Not resolved

We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase and the leather has started peeling off.

We called up the customer service and were told that the warranty has expired and hence they cannot do anything about it.They told that I need to get it repaired at my own cost. When we bought the furniture, we selected Ashley because they claim to have excellent quality.

They were not even bothered about getting it repaired even when I told that I would take care of the repair costs.I must say that their quality is worse and I would not recommend anyone to buy furniture from their store. I have never seen a good quality leather sofa getting ripped off within 3 years of purchase.It is really frustrating!

Product or Service Mentioned: Ashley Furniture Customer Care.

Monetary Loss: $938.

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mine lasted 6 months and they Ashley furniture and guardian protection refuse to anythingType your message here




Ashley Furnature has a one star review out of five stars in consumer reviews and people are surprised about poor quality and service, really? For a really good American made 100% real leather sofa you can expect to pay $2500-$4500.

It should have a solid hardwood frame the leather should be thick and durable and the couch should be heavy. It should feel solid when you sit in it the frame on the back shouldn't be moving around when you lean hard into it. the arm should be solid as well. Vegetable tanned leather is best as it's a natural process that does not use harmful chemicals as chrom tanned leathers do.

If you don't know the difference watch a YouTube video. Vegetable tanned leathers look and feel better too. I spent a few weeks researching the sofa I bought from a local furnature store that is family owned and specializes in Amish made and American made furniture. The sofa I bought was $3600 and the 2 matching ottomans were $500 each but they were on clearance and I got all three pieces for $2500.

Another store online had the same sofa on sale for $3200 and the ottomans were on sale for $349 each so I know I got a great deal and quality furniture. Do some research before you make the big purchases.

I have been duped before see my review on here under Ethan Allen titled expensive *** about a $800 partical board desk I bought. The $1000 couch you bought is really just a $300 couch you paid $1000 for.


I have a Couch and a massage love seat, it's peeling and it's all over the house. I bought my from Jargons Furniture in NJ.

I got a message from The owner said if anybody takes blood pressure medicine make it peel. They didn't ask that question when I bought just told me it wears like Leather This is Bull. Goggle DuraBlend and you will find how long they have knowed about this problem and continue to sell.

Where is our consumer help. Beware of DuraBlend


My fake leather is peeling off in three months March to June 2017. Worse company EVER!!!


You bought a "leather" sofa and love seat for 1000.00!! First sign of a scam there.

You bought bonded leather, may as well buy vinyl. Go to a reputable family owned furniture store next time. and expect to pay around 4 g's for a real leather sofa and love seat. You've no right to complain.

You bought ***!

It's going to hold up like what it is.. A hot steamy pile of ***!




Even if it’s not leather, it shouldn’t be peeling at all.


I've only had My 100 % Leather recliner for a few months, and it's peeling really bad!!


Ashley furniture is the worse company in this world to buy anything


I've ever heard a good word about Ashley. My son bought two matching sofas and in three years they were ready for the trash heap.


Ashley is low quality, some things are ok but most of it won't last very long


The same thing happened to me. Mine started peeling after two years and they would not honor the warranty.

We bought a couch cover but the couch is still peeling. Ashley Furniture sucks.


I went through a similar issue. I was told it was real leather but it turned out to be faux and it peeled and would get all over your back.

I decided I will never buy Ashley furniture again. I couldn't even get it repaired.


I also purchased a dura-blend leather couch from Ashley in October 2015. The sales associated was very convincing when explaining to me that the sectional that I was purchasing was one of the most durable on the market.

It was not even a year before the seat cushion leather started to tear. I was told by the store that the cushions were covered under warranty but upon numerous times of calling customer service, I just got the run-a-round. When I finally got a return call from Ashley, I was informed that the year warranty had expired. Keep in mind that I called about the matter 3 weeks before the year warranty was up and Ashley gave me the run-a-round the entire time.

They called with a final solution, 3 days after the warranty had expired.

They didn't even offer a suggestion on how I could find replacements or anything. I am still baffled over the ordeal.


Same here... They came back with the same excuses and wanted to send me a $300 check for the troubles...

*** no!

I paid over $3000 for the living room set. Still fighting this!


In 2008 the company purchased furniture for a house that is only used 4 months of the yr and is always climate controlled, and of course it's durablend. What a pos and warranty my *** Ashley says no replacement and so does the furniture store just keeps pealing away damaging carpet and sticking to everything even killed a dyson. They should be ashamed of themselves for not fixing this for people, we have not and never will buy Ashley furniture again


I have had the EXACT same experience. We have had our furniture for about 5 years now.

2 years ago, I called to see what could be done. Our warranty was already out! What kind of furniture PEELS when it is not very old? The family owned company that we bought ours from shouldn't do business with a company that sells items like these.

You would think that with the Ashley name, that their product would be worthy!! I have made many attempts to see about getting something done, and I haven't had any luck!


Same here and lots of others. We paid $2300 so we are really pissed


Mine started peeling in 2 years.

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