furniture store customer service customer service ashley delivery money manager warranty
1.5
Details
I don't know how to put this briefly my 1st experience was when I received a small amount of money The 1st thing I want to do was go and get a new bed not a car not anything else only a bed I went to actually find sure without doing any research which I should have...
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Review
#1620535 Review #1620535 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Return, Exchange or Cancellation Policy

Platinum Warrenty Service Center | Ashley Furniture review from Allentown, Pennsylvania

I purchased in 2016 a Sectional w/a 5 yr Platinum Plan. Called in a claim May 2019. I followed all directions w/I the plan as far as reporting, sending proof I even went to Ashley's to get a copy of the original sale receipt. This was 6/2019 it is now 7/2019 still have yet to get my furniture serviced! Why do they sale people these plans that can't no deliver on the DAMN promise? This is beyond ridiculous. I want my money back ALL of it!
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Review
#1577822 Review #1577822 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Warranty issue
Loss
$2100
Preferred solution
Let the company propose a solution

Bed bugs | Ashley Furniture review from Philadelphia, Pennsylvania

bought a tempurpedic mattress with an adjustable bed,6 or 7 mnths later my wife had red blotches on her . what was it bed bugs. asked them on the phone if they ever had a complaint they said no, after reading the reviews i saw 3 other complaints about bed bugs they got from the furnitue
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Review
#1509014 Review #1509014 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Bad quality

Poor quality pulls | Ashley Furniture review from Johnstown, Pennsylvania

they break tooo easily...can't find identical replacements
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Review
#1505962 Review #1505962 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
2.5
Details
After purchasing a Leather recliner chair and not being told that if need special care because its a dura-blend of leather now it started to peel and crack After reading the review this name company furniture is know for peel and they also said ASHLEY claims they dont...
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1 comment
Amrom
#1305679

Hi, thank you for providing your feedback on this item and your experience. We would be happy to try to help with this issue.

Please feel free to reach out to Fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the subject box.

Thank you,

Daniel

Review
#936063 Review #936063 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Pros
  • Initial sales person
  • Store a
  • Salesman and manager were great
Cons
  • Return policy
  • Quality
Reason of review
Fair pricing

Ashley Furniture Customer Care Review from Allentown, Pennsylvania

Yesterday I walked into Ashley Furniture in Whitehall to purchase a dining room and a living room set for my new home I was very disappointed because I walked in and ask people on the desk if anybody could help me and a man and woman that were at the desk straight up ignore me I felt so embarrassed and quickly left the store I am glad I went to Raymour and Flanigan because As soon as I walked to the store,the salesman attended me right away I will never shop at Ashley furniture ever again
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Review
#895557 Review #895557 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Poor customer service

Ashley Furniture Sofa Review

1.8
Details
I purchased a 6 piece white leather sectional. I also bought the cleaning plan. Well to make a long story short my furniture looks like i brought it in off the streets.
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Review
#891065 Review #891065 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality

Furniture Review

Warning!!!! Poor quality woods terrible product
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Review
#815099 Review #815099 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Purchased a couch with a 5 yr platinum protection plan! Was told everything was covered except anything from animals! Payed $150 for this so called plan and I'm two years into it and they will not help me with any of the multiple issues(none are from animals) with the...
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11 comments
Anonymous
#1628001

Same happened to me!!!!!!!!!!

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Review
#796999 Review #796999 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$1300
Preferred solution
Deliver product or service ordered
Tags
  • Payment Protection Plan

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

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Latest Question

Ashley Furniture Questions
1.0
Details
This post is to let everyone know what a terrible experience we had at ASHLEY FURNITURE in Phillipsburg . Their customer service was TERRIBLE, store manager was very RUDE, NOT HELPFUL, a LIAR and INCONSIDERATE! We had a delivery scheduled for yesterday for 3 items (a...
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Review
#769950 Review #769950 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Problem with delivery