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After purchasing a Leather recliner chair and not being told that if need special care because its a dura-blend of leather now it started to peel and crack After reading the review this name company furniture is know for peel and they also said ASHLEY claims they dont...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on this item and your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashl...

2.5
I liked
  • Salesman and manager were great
  • Initial sales person
  • Store a
I didn't like
  • Quality
  • Return policy
#936063
Yesterday I walked into Ashley Furniture in Whitehall to purchase a dining room and a living room set for my new home I was very disappointed because I walked in and ask people on the desk if anybody could help me and a man and woman that were at the desk straight up...
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Purchased a couch with a 5 yr platinum protection plan! Was told everything was covered except anything from animals! Payed $150 for this so called plan and I'm two years into it and they will not help me with any of the multiple issues(none are from animals) with the...
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Anonymous
Anonymous

To whom it may concern,We bought a $1400 sectional from Ashley's furniture back in 2014 along with the 5 year platinum protection plan. Around April-May of 2016 we started a c...

Anonymous
Felicia

Same thing happened to me I spent $7500 on furniture August 2016 by September of 2016 the dining table was full of scratches! they didn't want to warrant the protection plan s...

1.0
#796999

Ashley Furniture Sofa Review

Ashley Furniture
#891065
1.8
Details
I purchased a 6 piece white leather sectional. I also bought the cleaning plan. Well to make a long story short my furniture looks like i brought it in off the streets.
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Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Furniture Review

Ashley Furniture
#815099
Warning!!!! Poor quality woods terrible product
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Ashley Furniture Mattress Review

Ashley Furniture
#612714
My matress apparently doesnt have a big enough dent in it to warrant after short time and alot of money feels like im sleeping in a pothole.total *** waste of money...Derik
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Furniture Review

Ashley Furniture
#607554
1.4
Details
Run, hide I think the folks that build this stuff party way too much. We discovered the screwed up stuff too late...don't go there.
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Website
This post is to let everyone know what a terrible experience we had at ASHLEY FURNITURE in Phillipsburg . Their customer service was TERRIBLE, store manager was very RUDE, NOT HELPFUL, a LIAR and INCONSIDERATE! We had a delivery scheduled for yesterday for 3 items (a...
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I'm not going to talk about the bad quality of their furniture or the poor costumer service, but they are advertising prices, deliver you the wrong item ( after you showing the exact item to the sales person and confirm the price with him!!!)and then asking you to add...
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Anonymous
Dan

Completely agree. Had a very similar situation happen this weekend. Bait and switch. Management doesn't care about customer service, they only care about their commissions and...

1.0
#739761
We purchased the couch in 2013 and we purchased the insurance which cost us $300 and it covered nothing they said it was a wear thing I told them it was just my husband and I and how can we help the junk is coming up they said it just wasn't a warranty item it was just...
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1.4
I liked
  • Salesperson
I didn't like
  • Quality of furniture
  • Worst experience of my life
  • Follow up
#735878
All these issues are related to the users PH level. Its the reason why in most causes only one seat being used is doing it generally head areas, hands, back of legs and low back. Vinyl's, leathers and now blended products can soften and peel. In the olden days vinyl's...
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#717591
I recently purchased furniture from Ashley furniture & was encouraged by sales person to purchase GBS warranty because it covers Everything for 5 years. When I got home & read the contract, I soon realized that there were 5 items listed under what's covered...
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Shavertown, Pennsylvania
#694965
I ordered a couch and love seat to be delivered 9/5/2015, the furniture store has never had an issue with the LEESPORT warehouse before, but it is a holiday weekend party time. There is no space for pickup today or is there? I called customer service and got lip...
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Anonymous
Anonymous

Bought 5,000 worth of furniture in June 2015.... out of all the furniture we bought, have only received 3 chairs.. furniture was supposed to be delivered july, then August... ...

1.0
I didn't like
  • Customer satisfaction unimportant
#694405

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
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Ashleys Furntiure is the worst, most unprofessional company I have ever had to deal with. I have been dealing with INCREDIBLY rude and untrained customer service reps that do not have a clue how to deal with complaints or issues. My bed has been broken for over a...
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1.0
#662146