I went to pick up furniture I had purchased from the Warehouse in Middle River, Maryland on Saturday December 3, 2016 about 3pm. First directions to the warehouse were not clear.
Then it was not explained to go around the building to show purchase receipt first and ID. Then it took 2 hours to bring my furniture out. Your company does not have enough workers to haul furniture to the customers outside the warehouse. I stood in the cold and wait for furniture for 2 hours is ridiculous.
You need to hire more staff out there at Middle River, Maryland.
Also several people came and got their furniture right away whereas I was there before them and they pulled mine out last. Why not give furniture out from First come and first serve.
Product or Service Mentioned: Ashley Furniture Customer Care.
Reason of review: Poor customer service.
Preferred solution: Price reduction.
Ashley Furniture Cons: Pick up warehouse in middle river, Pick up procedure.