Please read over the terms and conditions when you before buying platinum warranty. If you purchase the warranty it does not cover many defects like broken wood frames of couches and I can’t say this enough Make your claim within 30 days!!!!
Or else they will say it’s accumulative damage and will say that you need to get piece up to manufacture’s standards before they do any repairs again!!!! That means you getting a professional to come out and repair the “accumulative damage” which is scratches and knicks. Lol they will ask you to send in a picture of the damage and if you have more then one tiny scratch they will say it’s over time. I asked them if they can then fix only one scratch and they said not until the end tables and coffee table is up to standard.
Come on who doesn’t get scratches on their tables and if they do are you going to have someone come out to your house every time. It shouldn’t be 30 days for scratches that’s ridiculous! And not one sales associate even told me to make a claim within 30 days, and received no booklet on terms and conditions! And when they replace a whole piece of furniture the news piece is no longer warrantied.
You have to buy a new warranty for the furniture that was replace! Even though it’s the same exact piece! I called Ashley’s customer service and strongly suggested that they give you all terms and conditions booklet when you purchase the furniture so you can read over it and let the customer know that they need to make claims within 30 days of the incident happening or the warranty company will not be responsible for it. Misleading customers into buying a “Platinum Warranty” more like a silver warranty that should be 30 dollars!
I paid 599 for my warranty and most of my items will not be fixed! By the way have had the furniture only 3 years and have the 5year warranty
Product or Service Mentioned: Ashley Furniture Furniture Warranty.
Reason of review: Bad quality.