We purchased a bedroom set from Ashley Furniture in Lexington, KY. At the time of purchase we were told that the majority of the furniture would be delivered within two weeks and the remaining pieces within three weeks.
By the way, we were not made aware of their all sales final policy until after they had charged our credit card. We questionned why we were not informed of this policy prior to the purchase and the question was met with a glare and a smart comment from the receptionist. Now with it being two weeks from the time of purchase and receiving no communication from the company, we called and question the delivery date. We are now being told that they will have some idea of the delivery date within another two weeks.
When we protested, we were passed back and forth between the sales person and the floor manager with both of these individuals telling is that if we have a problem, we need to speak with some other person and that there was nothing that they could do about furniture delivery. We demanded our money back and were initially told no. We told them that either they were to refund our money or get the furniture to us within the three week delivery time as was promised. We received a call from the sales person accusing us of being too pushy and demanding on them (imagine that, this company not caring to be held accountable for their own words) and that we could come and get our money back.
I am now viewing complaints from several other consumers regarding the poor quality of the furniture and lack of customer service once the furniture is delivered. We did go and get our money back.
This worked out in our favor. However, to those of you viewing this website, LET THE BUYER BEWARE WHEN IT COMES TO ASHLEY FURNITURE HOMESTORE.
Product or Service Mentioned: Ashley Furniture Furniture Set.
Monetary Loss: $1200.