The handles for my bedroom chest broke off. I tried Ashley website, filled out their page and never got a reply.
I called customer service (dis-service) and they never returned my call. I went to the store and was told they could not order replacements. I should buy all new handles. Then they told me they needed the serial number off my bedroom chest.
Looked all over it. No serial number. Model #B634-46. Their service after the sale is just terrible.
They were short staffed and then when another customer service rep came in, she could not get her computer to work. Will not buy more furniture from them.
Product or Service Mentioned: Ashley Furniture Customer Care.
Reason of review: Poor customer service.