Purchased a couch set - surface of the sofa upholstery wearing off.

I purchased warranty - they say won't cover.

Customer service kicked me out.

Wasted 270 Dollars on warranty.

Bargain best price don't pay a penny for warranty !!!

You get nothing in service after your purchase !!.

When I called customer service they said this type of problem is not covered under warranty. If the material won't even last for an year why is that ASHLEY collecting warranties for 3 + years from customers. They very well know the product they are selling and it is pure cheating selling warranties which they don't honor.

BEWARE of these fake promises and warranties !!

Save your hard hard earned money.

I was fooled by making me purchase PREMIER WARRANTY !!

This review is a subjective opinion of a user.
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Product or Service Quality
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Reason of review:
Warranty issue
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Couch Set
Review category
Furniture and Decor
review #642997 by

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Jun 17, 2015 #996263

Same thing happened to me. I finally kept on calling, tweeting, took to social media to get someone to hear me. When I tried handling the situation by phone these managers kept telling me "They won't do anything" I wrote the BBB, went to consumer sites, wrote the Attorney General, talked to an attorney and it was Twitter that truly helped me. I didn' t want to cause a stink. I wanted to be heard but no one would listen! I too had a warranty. I was basically told to put finger nail polish in it or pole a hole. I feel like that was committing insurance fraud and then they would really pinpoint it on me. I wasn't doing tht. The couch and loveseat were ripping in the exact same reclining locations as well as ripping at the seat. There are 2 people in my household. My husband and I. No kids, no grandchildren, that's it. I was determined they would hear me and I would prove this quality was bad. I took photos. Called again. Twittered every day! Finally, they said fine we will repair it. Well, then they sent like 5 pieces of leather to my home in a Jcpenny type
bag. No box. The bags had this so called real leather in it and a big hole in a couple of the bags. I took one of the pieces out and aligned it w the couch. Boom...there it was.. the defect in every piece they sent me. Like two hole punches that will continue ripping. I found it! Took it to the attorney, then went into the store. Luckily , the vp was there and he did help us. Now, they weren't too crazy about my social
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