I purchased a rocker recliner from Ashley Home furniture on May 8, 2021. I depend on this chair because due to health issue I must sleep in it.
After two weeks the lower part of the arms did not have padding so the wood started poking into both of my legs. The back of the chair started to separate from the seat creating a large gap that everything and anything could fall into. The Ashley Store in East Peoria IL where I bought the chair advised me because it had been 2 weeks there was nothing they could do but if I wanted to take pictures and send them someone could decide if it could be repaired or not. All I wanted to do was exchange the chair for different chair.
I would even pay more for a better chair if necessary. They advised me that this was not possible.
User's recommendation: DO NOT BUY From Ashley Furniture Ever.
Product or Service Mentioned: Ashley Furniture Recliner.
Monetary Loss: $400.
Preferred solution: Full refund.
Ashley Furniture Cons: Misleading delivery time, Product defection, Customer service manager and store manager, Options.
Location: 105 North Main Street, East Peoria, IL 61611