Very bad experience buying furniture. I bought furniture as a package deal and paid for insurance/protection plan on it .

unfortunately coffee table got damaged and claimed the insurance. I was told by the lady name Sherry who handles the claims that End tables were not covered under the protection plan. when I purchase the package deal , I paid for protection plan on every thing . It was very surprised to hear that Just the end tables were not covered under that protection plan , while i paid for the protection plan for the entire furniture.

these people are playing smart with customers and make you sign on the documents , this is a legal fraud .

Anyone who gets the insurance / protection plan please be aware of these fraudulent tactics by ASHLEY sales reps. I will never buy furniture from Ashley ever...

Product or Service Mentioned: Protection Plan.

Reason of review: Poor customer service.

Monetary Loss: $600.

I didn't like: Will never go there.

Company wrote 0 public responses to the review from Feb 19.
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