SoI bought the warranty for our outdoor furniture. The warantycovered the piece that got damaged however they said that the furniture was discontinued and wanted to give me a 200 credit.
What am I supposed to do with that. I waited until the spring and went back to Ashleys to find they are selling the same furniture again. It was never discontinued. They we just out of stock because it was off season.
I was also told my time ran out and my credit was no longer available and cold not do another claim. What a scam. When I called they were rude and unhelpful. I think this company should be investigated.
I was told they do t have to replace. That it is in their terms and conditions.
They sell you a bunch of *** in the store and I never received the terms and conditions. Just the paper they give you in store on what is covered.
User's recommendation: Do not purchase.
Product or Service Mentioned: Ashley Furniture Warranty.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
Ashley Furniture Cons: Horrible customer service after purchase.
Location: Union City, New Jersey