Tukwila, Washington

Several months ago I noticed peeling on the top of the couch. Thought no big deal I purchased a warranty that is suppose to cover everything.

Called MONTAGE PROTECTION found out this warranty is only for accidents and what I have they called is a manufacturing defect. Peeling is getting worse now it involves most all cushions. Called Ashley customer care the person I contacted said fabric is only good for 1 year and that there was nothing they could do for me.

She didn't like my suggestion of bringing my peeling furniture to their showroom so that potential customers could see before hand what they would be getting. She did offer to have a manager speak to me and was put on infinite hold.

Product or Service Mentioned: Ashley Furniture Sofa.

Monetary Loss: $1361.

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