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Top Question
#37423

Can I order parts for the Ashley Furniture, Lazzene Mirror B529-36.

I purchase the mirror. The mirror glass & backing were damaged in shipment. Can I purchase the mirror glass & backing?

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Answer:
by #1849875

According to the Ashley Furniture faq section, the company offers replacement parts for most products.
To get more information about the mirror glass and backing, please reach out to the Ashley Furniture customer care team by phone at (800) 477-2222 (toll-free number) or via the support form on the PissedConsumer website. When contacting Ashley Furniture, please have the item number and invoice number available so they can better serve you.

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Question:
#25973

when will my loveseat be picked up for return.

i purchased a love seat last week, i called to return, i wss tood a pickup wednesday someone will call me, no one has called. your answer machine hangs after wanting over 30 min.

cant speaking with anyone, need confirmed pickup. horrible customer service.

pls contact me asap. 909-496-**** ida tyler

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Answer:
by #1809402

According to the Ashley online purchase return policy, if you received a damaged item, or item with a manufacturer’s defect (delivered by Home Delivery), you should contact Ashley Customer Care at 866-436-3393 within 72 hours after delivery. Customer Care is available Monday through Friday, from 7AM to 7PM (CT) & Saturday, 7AM to 5:30PM (CT).
If you received your order by UPS, FedEx, DHL, USPS and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 72 hours as well.
For other issues concerning Standard Shipping orders, you have 30 days to inform the Ashley customer care team.
If you purchased in a store, you should read the terms and conditions regarding your purchase since they may differ. Each Ashley furniture store is independently owned and operated.
If you still need any assistance with your order, please contact Ashley Customer Service by phone at (800) 477-2222 or by email at fanfeedback@ashleyfurniture.com.

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Question:
#24601

We received a $100.00 card with the purchase of a sofa. Where can we use this card?We bought a sofa and received a $100.00 in store use card.

Discount code PGC100. We purchased the sofa in Maui 10-19. It appears the card expires 12-19.

Where can we use this card in California as we will not be back to Maui until 2020. We are located in the 93424 zip code area.

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Answer:
by #1780516

According to Ashley Furniture FAQs, you can use gift cards only in the stores. There are 49 Ashley Homestores in California. You can visit any of them and apply for your card there.

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Question:
#20529

I canceled my purchase, First thing Monday morning, had purchased sofa on Saturday, will they still charge me a restocking fee?Charged purchase on Saturday, 7/27/19, Canceled purchase first thing Monday morning, Told the saleslady to get credit card # & security code for restocking fee. I asked the clerk doing the paper work, if I would be charged a restocking fee, she said ,No, you got back in time.

It wasn't in stock to begin with.

I did initial the all sales are final., so i guess i'm screwed. Still waiting for credit on my card, I'm so leary of this place, didn't know their reputation, my computer, due to carpet installation, So sorry that I ever stepped foot in Ashley's.

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Answer:
by #1727153

According to Ashley Furniture FAQ page:

Standard Shipping - Please call Customer Care at 866-436-3393 for assistance. They will locate your order and see if it can be revised or canceled. If the product has already shipped, you may return it under the Return Policy.

Home Delivery –To change or cancel an order, call Customer Care at 866-436-3393. They will determine where your order is in the process and whether it can be revised or canceled. If you call at least 48 hours before the scheduled delivery time, they will refund the purchase amount, including delivery fees, as described under the Return Policy. If you contact them less than 48 hours prior to the delivery date, they will refund the amount of the order less the delivery fees.

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Question:
#17688

Run around.

I'm offering Ashley Furniture ONE more chance to call me to resolve an ongoing issue (been lied to several times) before I call the Better Business bureau, Consumer reports and file a review on Yelp and Social Media / YouTube along with filing a claim with our credit card company. 3/27/2019 @ 1am You can get my information and claim by entering my name along with Rohnert Park CA.

Our sales person was Robert and managers name is David. Thanks in advance

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Answer:
by #1667034

If you need any assistance, you can contact Ashley Furniture Customer Service by phone, by email, by mail, or via social networks. 


Ashley Furniture Customer Service

  • Mailing Address: Ashley Furniture Ind., Inc. Attn: Consumer Affairs One Ashley Way Arcadia, Wisconsin 54612 United States
Please note that you can share your experience by posting a review on Pissed Consumer for faster response from the company.

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Question:
#15385

bed bugs.

do the warrants cover bed bugs

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Answer:
by #1773414

Unfortunately, Ashley Furniture does not provide any information about the bed bugs coverage on the company website. According to the Limited Warranties, the company warrants the following Ashley products and parts against material manufacturing defects:
  • frames used in upholstered and leather products
  • springs and webbed seating system
  • recliner mechanisms
  • sleeper mechanism
  • sleeper mattress
  • cushioning
  • leather and upholstery fabric
  • top of bed
  • finishes and all other furniture products

To get more information about the Ashley Furniture warranty policy, please contact the company customer care team by phone at 800-477-2222. Ashley Furniture customer service is provided
  • Monday - Friday 7AM to 7PM (CT)
  • Saturday 7AM to 5:30PM (CT)

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Question:
by William M Kjc #87957

Where is my recliner?Ordered July 2nd a recliner along with other furniture at the Ashley store in Algonquin. The experience is a exercise in frustration and aggravation.

Between their policy of not removing the old furniture upon delivering the new furniture. It places the burden of paying someone to come inside the home and remove and dispose of the old furniture. Donation of the old furniture depends on curb side pick up and the condition of furniture for resale. The delivery of multiple items is sporadic with one item coming in and the others back ordered making it impossible to get everything delivered at one time.

We were promised on multiple occasions that the recliner would be held until the two loveseats were also available to be delivered all together. Finally when the love seats were ready for delivery the recliner was sold out from under us. Now, the middle of October we are still waiting for the recliner to be delivered. Multiple emails to customer service go unanswered and contact by phone is a automated response of 5 to 7 weeks.

Ashley customer service we want the recliner that we ordered July 2nd.

You know the one you sold to someone else out from under us. When are we going to get delivery?

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Question:
by Tinna M #51229

Do you give discounts for health care workers? I am a nurse.I just purchased over 2700.00 in merchandise at your Ashley Home Store in Cape Girardeau and wanted to know if Ashley offered any discounts to healthcare workers?

I am a nurse. Thank you, Tinna Mann

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Question:
by Jesse M Xwk #45983

Recliner part.

When we recline the mechanism sticks and it is bent. We have two of these and this one never worked good.

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Question:
by Juanita S Fvi #44554

can you get someone to call me on my delivery it was supposed to be today and no one has called.

I am trying to get an answer for when to expect my order delivery. I have tired calling the store I ordered from I have tried customer service, no one is picking up and I have been on the phone for almost 30 min. This in no way to run a business, you will not get return business with this out come.

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