Featured 100% full Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
3 comments

I brought the sofa from Ashley furniture store 2 years ago which is very bad condition right now.I brought the warranty for $499 for 5 years so I called the customer service and they said this thing doesn't include in the warranty.

I went to the store from where I brought the sofa. The customer service representative was so rude and so much attitude. I spoke with supervisor and she said they will send the employee with material but the will charge $85 per hour to fix the sofa and it will take 5 to 6 hours to fix it. But why should I have to pay for that I have warrranty for sofa why should I pay.

And if I pay for that the cost will be more then the purchase price of the sofa which doesn't make any sense. Worse customer service ever.

Very poor quality of the furniture.Never ever wants to go back to store and advice everyone to not to buy the furniture from that store.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of quality of furniture and no refund. Please immediately contact the author of this review to discuss warranty issue of ashley furniture leather sofa and associated monetary loss in the amount of $1000. Ashley Furniture needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned ashley furniture leather sofa in their reviews. You may find this information helpful for further shopping at Ashley Furniture.

Had an Experience with Ashley Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1005215

Ashley Furniture does not back promises. Most furniture they sell is stylish and inferior. Nothing of quality comes from Ashley.

Anonymous
#1005056

I had the same issue w/ my leather chair. I bought the extra warranty/insurance because we were told it would cover ANY damage but that was not the case apparently.

Anonymous
#1004636

If you buy Ashley furniture, don't expect it to last more than 1-2 years.Its cheap made stuff from China.

We had a couch that lasted less then a year. Its hard to find well built furniture now so you have to look around. We bought a custom couch for the TV room and it has lasted 5 years. Ashley couch, 800, one year.

New custom couch, 3000, five years and still going.Whats really sad is they probably only paid 150 from their supplier.

You May Also Like

Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Ashley Furniture HomeStore is a Rip Off CusIDLONGMAR2626 Ashley Furniture "I purchased a Power Lift Recliner from Ashley Furniture Homestore @ 7780 Cicero Ave Burbank,ILL 60459 on 2/25/2017 through James McCormick. I purchased the Furniture Protection. It has a rip..." Read more Ashley Furniture - Product Ashley Furniture "I had a couch that ripped within 2 years. I had purchased the extended warranty. Customer service was terrible. Never sent anyone out to Repair. One representative told me they..." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more American Red Cross - Hurricane Relief Lies from the Red Cross American Red Cross "In August 2017 , Southern Texas was hit with Hurricane Harvey. While this hurricane did not produce high winds , it did , drop tremendous amounts of rain that buried..." Read more Precision Tune - They lied and put my life in danger. Precision Tune "On Thursday, September 14, 2017 .. I went to the precision tune in Wilson, NC for a routine oil change, tire rotation, and tire pressure check. I live 45 minutes..." Read more Lazada Philippines - Paying without the item Lazada Philippines "Yesterday I got my order its Piedras earring two in 1 upon delivery the amount I was paid off in the receipt is with the amount of the other item..." Read more