We previously bought furniture from Ashley and had no problem. However, our last purchase was a dining room set.
When delivered, we found that the table had been dropped and was severely damaged in several places. Also, the china cabinet and buffet did not fit together properly, leaving a half inch gap on one side. Ashley replaced the table with another damaged table we had to return. Ashley replaced the china cabinet with another one that was also damaged in several places.
When we complained to Ashley, they directed us back to the store manager. The store manager offered to discount the damaged items but by this time, we wanted to return everything for a refund. The store manager refused and the corporate office would do nothing but send technicians to inspect the furniture and agree that it was damaged and needed to be replaced. The store manager did offer us an exchange, but there was nothing in the store that we wanted.
The store manager also offered us a discount to accept the defective items. We are now awaiting delivery of a third replacement china cabinet, but the delivery driver went to the wrong address despite our repeatedly updating our address with the store. We also looked at some living room furniture, but decided not to buy after noticing that the finish on several pieces of the same furniture on the show room floor did not match. Other items on the show room floor were noted to be poorly made with drawers and other parts that did not fit together properly.
We will never buy anything from Ashley again. In fact, we will not buy anything made by Ashley carried by other furniture stores.
Product or Service Mentioned: Ashley Furniture Table.
Monetary Loss: $3000.