Ashley Furniture - Recliner peeling
Had a similar problem six months after warranty expired.I Argued forever and actually explained that we were snowbirds and only sat in the chair for 6 months.
They finally did agree to send me the leather for free to replace the main part but told us that we had to pay to have it fixed. Now a year later the rest of the recliner ( arm and leg pad) is peeling badly so the recliner is trash.
We are out $900 for the recliner and $100 for the repair.
Whatever happened to customer service and quality products?
They are definitely not customer sensitive.We are now looking for another recliner but not Ashley Furniture.
Review about: Ashley Furniture Leather Couch.
I didn't like: Quality of the product and honoring warranty.
Review #715792 is a subjective opinion of a user.