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Fredericksburg, VA

Ashley Furniture Store Issue- Refusing to cancel order or price match promised

I placed an order with this store for a sleeper sofa/love seat & ottoman leather set @ $2646.15 on a Thursday (2/18/16). Today (2/22/16) I found a better price at a different store for the same set @ $2030. When I had placed the order with Ashley I had the salesman write on the receipt his price match promise & had him sign it so later we had no misunderstandings if I did find a better price somewhere else. When I asked him to match the other stores price, he refused saying he couldn't. So I said I wanted to cancel my order. He quickly pointed out the "no refund/cancelation" policy he had on the receipt. I read it, #21 on the list, & it clearly stated that the "cancelation" policy applied only to 'as-is' & 'clearance' items, which I pointed out to the salesman, & that what I ordered was none of those things. He continued to tell me "sorry, but I can't cancel your order." So he both refused to honor his own policy AND his price match, which he had signed!

I do not have any of the furniture, will refuse delivery, and they don't even have it in their warehouse yet.

Will seek legal action! NEVER shop at Ashley stores!

Product or Service Mentioned: Ashley Furniture Furniture Set.

Reason of review: Poor customer service.

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Anonymous
#1531318

I also was scammed by platinum plus furniture. I was told due to multiple stains it would require cleaning of my sectional living room set.

In the written agreement it states to contact them and they will determine if damage can be done by a technician,cleaning or replaced.

Now I am told it requires cleaning and they do not do this. I requested they take care of this or refund my money or i will start a class action law suit against them and possibly Ashley furniture for selling this insurance plan to their customers

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