i paid for and ordered replacement cover from ashely retailer as they will not let you order direct., I went to pick up covers, so ugly wrong materil awful. i even showed store velur i wanted, but got ***.
The store said ashley will not allow exchanges on products, what the *** everyone lets you exchange i did not want money back, oh but they would apply credit toward new sofa. i would rather burn the whole damm cough than deal with this this is wrong.
no exhange no refund. really dont want my buisness, i am so mad i just bought my daughter ashley furniture never again.
Product or Service Mentioned: Ashley Furniture Sofa.
Reason of review: wrong covers cushion.
Monetary Loss: $150.
Preferred solution: exchange for correct cushion covers! i dont want money just right stuff..
Ashley Furniture Cons: Worst experience of my life, Unwilling to stand behind products, No exchange.