Featured on Facebook Not resolved

Update by user Oct 07, 2015

This was the first and LAST time I will buy from Ashley Furniture!! I have told everyone I know about this nightmare experience and they will keep it going to ensure that NO ONE else that they know at least, has to deal with this type of bull ***!!

Original review posted by user Oct 07, 2015

THE WORST FURNITURE BUYING EXPERIENCE EVER!!!Delivery men left couch wedged in the doorway, couldn't fit it in, so they left it right there and left!!!

Related: TrAshley Furniture

I purchased a whole new living room set, 12 pcs total. On the delivery day, the two men that came with my items, started with the sofa. These guys were shorter and smaller then me, a female who is 5'7" and 125lbs, spoke almost no English and could not lift, rotate and move the sofa!! They couldn't fit the sofa through the front door and ended up taking the door off the hinges.

Following this spent almost an hour trying to get the sofa in! I attempted to explain how they can get it in, since I already had a sofa from when I moved in which was bigger then the one they were trying to bring inside!! They would not listen and couldn't understand me and what I was trying to explain to them! I had a couple neighbor guys come to try and help them since they could barely move this sofa on their own.

They ended up just standing back and not doing anything!! Then they got on the phone with customer service, told me they were living, got in their truck and left!!!! With the rest of my furniture still in truck! They left the couch where it was stuck in my doorway, hanging down the stairway from my apartment!

They left the door off the hinges and even left their tools!!! I am a single mom with three kids starting over and this was something very exciting for me and my kids, this was absolutely just ruined and was the worst experience I've ever had! The customer service people I called and spoke to were no help at all! I went into the store and spoke to the store manager and she was just an absolute witch to me completely rude and indifferent!

The sofa was heavily damaged and they were going to send a tech out to fix it, still waiting!This has been a complete NIGHTMARE!!!

Review about: Ashley Furniture Delivery Service.

Review #712275 is a subjective opinion of a user.

1.0
Delivery Service
Warranty
Customer service
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Ashley Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1044677

I will write in the local newspaper about how rude, unprofessional and liars are these Ashley furniture people. I'm going to report in the local police department here in ***, GA about their fraud

You May Also Like

Ashley Furniture - Why you should never buy any furniture from Ashley Ashley Furniture "...They bought what they thought was a leather couch from Ashley furniture.The reason they..." Read more Ashley Furniture - Don't buy from Ashley's Furniture Ashley Furniture "February 10, 2017 Part 1- I will never buy from Ashley's Furniture again. Horrible service, from the salesperson not giving you all the financing details until you've spent hours picking..." Read more Ashley Furniture - Ashley's Faulty Leather sofa bed Ashley Furniture "I purchased a San Lucas sofa bed made by Ashley Furniture purchased thru Coleman's furniture online spent about $1200 including an extended warranty we have the same problem with the..." Read more Ashley Furniture - Ashley will not stand behind - San Lucas Harness Set Ashley Furniture "I purchased this approximately 6 years ago. The set consists of a sofa, recliner, chair and ottoman. I notified Ashley Furniture customer support 2 years ago that my furniture started..." Read more DON'T WASTE YOUR MONEY ON ROCA LABS & DON KARL JURAVIN Roca Labs "Roca labs and it's owner continue to spew out craziness and are still selling BOGUS weight loss products that have been proven by the government and Juravin's own admission; not..." Read more Comcast - Horrible installation Comcast "I have a rental and the new tenants brought Comcast in. My issue is with the installation. I have no idea about the Comcast service. After the initial install (see..." Read more Getblastednow - Dave Rupley "sold" me some Jeep stuff and never delivered Getblastednow "Dave, to his credit, is a very convincing *** man. He sold me a set of Rubicon tires and rims that he had advertised on Craigslist for $500.00. After a..." Read more Rockauto - Not happy with return policy Rockauto "I ordered a waterpump put it on it lasted two months before it fell apart on the inside,dont know if it caused any other damage. I was told to go..." Read more