Elkins, Arkansas
0 comments
Not resolved

My husband and I bought this furniture.We have no kids living at home so we thought we would get a nice set.

Well a year and a half later and it is ripping apart. No one in customer service would help me in the beginning. I sent photos, numerous phone calls and was told that it is a lengthy process and they need more photos and info bcause they prob. Wont help me based on what I sent.

I mean really???? until I went to social media they didn't hear me. Angry, hurt, upset they finally said they would replace the ripping in 3 sections cushions. Well there is a defect and I can prove it.

They sent one of the 3 cushions in a bag to my home. When I unbagged it...they have 2 small holes punched in the leather..what happens is when those are reclined it keeps tearing. Same spots 3 locations. The color doesn't even match.

I'm so stressed out. Its past 3 am and i'm still crying. :( I have never in my life witnessed customer service so awful. Ill tell you one thing.

I will never ever buy new again. This is an expensive heartbreak. I don't want to get hateful or ugly but they are too busy blaming the consumer when it is faulty product. The top right photo is the hole punch.

By the time you recline tht continues to rip. I guess I will let the state handle it because this is really just making me sick.

We work hard to pay for things like this.I will never ever shop at an Ashley's furniture again.

Review about: Leather Furniture.

Review #622697 is a subjective opinion of a user.

1.0
Website
Reliability
Value for money
Product or Service Quality
Diversity of Products or Services
Price Affordability
Style and Design
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Ashley Furniture?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"We bought 2 recliners. Both recliners cracked at the top. When I called she stated that the warranty was only a year and was up juat a couple of days...." Read more
"My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable..." Read more
"Purchased a the durablend couch with recliners and loveseat. The sofa began peeling within the extended warranty timeframe. I could understand if I had a large family or pets but..." Read more
"Ashley furniture - never again , the worse furniture and experience ever . We got today the delivery from Ashley Winnipeg of furniture which costed 5000 dollars. My family and..." Read more
"Extraship: Cheap Courier Shipping & Parcel Delivery | Send a Package Can I pick up a package at the post office? Web Tracker is Web based shipment tracking Solution which..." Read more
"Hi.. Guys This is Pinky Panday. I got my house shift by Agarwal Packers and Movers. And These guys have done it very carefully and safely. And They have done..." Read more
"SCOTT SCOTTY FAT BOY.THIS IS A FEW OF SCOTT A VALENTINE OF NEW YORK COMMUNITY BANK.SCOTTY VALENTINE IS A SCAMMER A DRUG USER.HE HAS BEEN REPORTED TO THE SUFFOLK COUNTY..." Read more
"I worked as a front desk security officer for (Capital One) Sharebuilder for over two years. I am always on time and ready to work. I come to work with..." Read more