Freehold Township, New Jersey
0 comments
Not resolved

I want to start by stating that the staff at this location are great, our saleswoman, Laura, was very helpful.However, this review is about the delivery process and the corporation as a whole.

Related: Ashley Furniture - Incomplete order

My husband and I ordered furniture for our new home (whole bedroom set and living room set) about 2-3 weeks before moving in. My late grandfather gave me his couch that was ordered by Ashley a year ago, so we wanted to buy the matching set. We moved in on June 15, and we were guaranteed delivery by July 9. We would have hoped for sooner delivery, but we understood that it had to be ordered.

On July 5, we were told that the headboard for our bed was backordered, so it wasn't ready, and the entire order couldn't be delivered until 7/16. We were discouraged, but agreed. On 7/12, we were told the headboard still was not ready, and they needed to delay it another week. We were upset and my husband advised the worker that he wanted the rest of the furniture to be delivered on 7/16 then.

The furniture came, but they did not bring the bed AT ALL, just the mattress rolled up in a bag (it was temper-pedic). I was at work when they delivered the furniture, so my husband was home and he immediately called the 800 number and complained. They guaranteed us the whole bed by the next day, 7/17. So my husband waits all day on 7/17 and the furniture doesn't come.

He calls them again and they advised my husband that the bed was sitting in their warehouse, but there was no more trucks to deliver it (mind you, we live maybe 15-20 min from the warehouse). Finally they promised us (after my husband screamed at them) $200 credit and the bed the next day.

The next day the bed finally came, but if it wasn't for my late grandfather promising me this couch on his death bed, I would have never ordered from here.Complete waste of time and energy, and the furniture was extremely overpriced!

Review about: Bed.

Review #515898 is a subjective opinion of a user.

PRODUCT OR SERVICE Ashley Furniture Bed
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Ashley Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Ashley Furniture - Why you should never buy any furniture from Ashley Ashley Furniture "...They bought what they thought was a leather couch from Ashley furniture.The reason they..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Ashley Furniture Durablend Leather Rocker Recliner Review Ashley Furniture "Approximately two years ago I bought a rocking recliner that had Durablend "leather" and now I have a chair that is splitting, cracking and peeling. It seems to me that..." Read more Ashley Furniture - Don't buy from Ashley's Furniture Ashley Furniture "February 10, 2017 Part 1- I will never buy from Ashley's Furniture again. Horrible service, from the salesperson not giving you all the financing details until you've spent hours picking..." Read more Swagway - Purchased for Christmas. My son had ridden his x2 hover board a total of maybe 2 hours. Swagway "My son has not been rough on his board. He has ridden it outside twice and both times it started going crazy, beeping and throwing him off. I contacted Swagway..." Read more Horrible fit from "custom" car cover from Cover Anything Cover Anything "I ordered a car cover from Cover Anything based on the make and model of my car. I travel often and it arrived during a lengthy absence and I did..." Read more Fedex - Just one fed ex guy never buzzes / leaves packages outside / video Fedex "Just one of our Seattle Fed Ex drivers leaves packages outside and pretends to ring buzzer but he's clearly just clicking the "Cancel" button. No other delivery drivers, Fed Ex..." Read more Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!! Petcarerx "Alas, I too fell for the "75% Off" scam that they pull. I received an email earlier this week from PetCareRX offering the 75% Off code, a screenshot of which..." Read more