Freehold Township, New Jersey
0 comments
Not resolved

I want to start by stating that the staff at this location are great, our saleswoman, Laura, was very helpful.However, this review is about the delivery process and the corporation as a whole.

My husband and I ordered furniture for our new home (whole bedroom set and living room set) about 2-3 weeks before moving in. My late grandfather gave me his couch that was ordered by Ashley a year ago, so we wanted to buy the matching set. We moved in on June 15, and we were guaranteed delivery by July 9. We would have hoped for sooner delivery, but we understood that it had to be ordered.

On July 5, we were told that the headboard for our bed was backordered, so it wasn't ready, and the entire order couldn't be delivered until 7/16. We were discouraged, but agreed. On 7/12, we were told the headboard still was not ready, and they needed to delay it another week. We were upset and my husband advised the worker that he wanted the rest of the furniture to be delivered on 7/16 then.

The furniture came, but they did not bring the bed AT ALL, just the mattress rolled up in a bag (it was temper-pedic). I was at work when they delivered the furniture, so my husband was home and he immediately called the 800 number and complained. They guaranteed us the whole bed by the next day, 7/17. So my husband waits all day on 7/17 and the furniture doesn't come.

He calls them again and they advised my husband that the bed was sitting in their warehouse, but there was no more trucks to deliver it (mind you, we live maybe 15-20 min from the warehouse). Finally they promised us (after my husband screamed at them) $200 credit and the bed the next day.

The next day the bed finally came, but if it wasn't for my late grandfather promising me this couch on his death bed, I would have never ordered from here.Complete waste of time and energy, and the furniture was extremely overpriced!

Review about: Bed.

Review #515898 is a subjective opinion of a user.

PRODUCT OR SERVICE Ashley Furniture Bed
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Ashley Furniture?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"...They bought what they thought was a leather couch from Ashley furniture.The reason they..." Read more
"Purchased a the durablend couch with recliners and loveseat. The sofa began peeling within the extended warranty timeframe. I could understand if I had a large family or pets but..." Read more
"Bought, sofa, lounge chair, 3 piece coffee/end table set, a dining table and 4 chairs. First, delivery takes at least three weeks. Second, we bought insurance and have had to..." Read more
"Bought my couch in September of 2015 and it looks 10 years old. I called after a few months of having it for them to send out a new cushion..." Read more
"AutoTopsDirect Mazda miata convertible top is Junk Miata replacement tops are a FIRE HAZARD. Refused warranty service for faulty rear defroster solder. Smoke, melted vinyl and shattered window. Lloyd (their..." Read more
"I can’t believe I was just ripped off of $49.95 from Fake High Priestess Kathie. The item arrived on time put the door on was broken on 7 Chakra Wooden..." Read more
"Opened the package of wright brand bacon on APR.21 17 .To use and it looks like slimy snot on your product,tried cooking it and it has a vinegary smell to..." Read more
" I got coc 8 max base from my school friend.at sri Lankan rupies 2500 .so after month he change password .plz give back my account .plzz give me ecount..." Read more