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Pissed Consumer Interviews ?

My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any items. Once we took delivery, they neglected to mention we only had 72 hours to return the items and made it seem we can still return after several days. We wanted to exchange a small console table and I contacted the store and spoke to the manager and he denied my exchange (we wanted store credit) and stated the reason he would not do anything for us was due to a "bed bugs" law. I looked up their return policy and it clearly states they will take items back within 30 days if the customer is not satisfied - see attached photo. I then tried calling their corporate customer service and after several emails and phone calls, a corporate manager stated that she would not be able to do more for me, even though their website states returns are accepted within 30 days. All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store manager flat out lies.
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Ashley Furniture - Awful service

Company delayed my purchase for month and still did not receive what I paid for. Now company won’t submit my forms to refund my money back...
#1382559
Ashley Furniture - TERRIBLE CUSTOMER SERVICE - WARRANTY STINKS!
Agreed 100%!! We were victims of this on 2 different couches that we bought from Ashley. The latest was a couch we bought that continues to ball, then separate and tear! We called Ashley several times before the 1 year was up and they told us "balling like a sweater...
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2.2
I liked
  • Styles
I didn't like
  • Unwilling to stand behind products
  • Warranty
  • Quality
#1381469
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Ashley Furniture - Do not buy from them there warranty are scam.

I called they asked to send photos and also had,I year left on the warranty and they said they don't cover it fuck'em
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Warranty
I didn't like
  • Unwilling to stand behind products
#1381108
Hello, I had my bed delivered on Oct 1st. Missing the one side. It has been more than a week, I’ve called the store I purchased it from about 5-6x and they continue to email the warehouse. I am extremely upset. I haven’t had a place to lay my head that was mine In the...
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1.6
#1379577

Featured

I purchase furniture from Ashley Furniture store in Lakeland Fl on September 8 2018 I paid 5,293.00 for a sectional they delivered on September 28 I sat on it the next day and it has no quality at all I can turn it over with one hand I promise my 40 pound grandson gets...
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Anonymous
SauceyPants

You have to be kidding...you have the foot rest extended FULLY...get real!

#1378881
Ashley Furniture - “ this will be the last time “
I purchased a bedroom set from you approximate 2 to 3 weeks ago. Right after the gentleman delivered it I found the top of the dresser was peeling. I called the store store told me had to call the warehouse and the only thing good about Ashley furniture is the...
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Anonymous
Louis Kramer

Ashley furniture sells cardboard furniture. If you’re looking for something that will last you two years or three years I wouldn’t buy At Ashley. I’ve had to siet now about 3 ...

2.0
#1378229
We bought a pair of accent chairs back in July of 2018, one was supposed to come with a pillow (a simple item you would think). We did not like the one chair so went back in August and ordered another to match the other one. They told us it was supposed to come with an...
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#1376963
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Ashley Furniture - Glad I read before I bought

Looking for a new living room set, not from here now. Sad
#1375178
I bought a sectional sofa in 2016 and was talked into getting the "Worry Free Lifestyle" protection plan for an additional $350. Was told it would protect against any damage to the sofa, stains, rips, tears, punctures, anything. Yesterday my dog caused a rip in one of...
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#1373881

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
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Messed with my credit. Delivery missing pieces. Left unbuilt furniture all over my living room for a month. When delivery came a month later there was no delivery window. Claimed a glitch with system. Furniture came damaged. Said they couldn’t get another piece for...
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1.7
#1372822