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Pissed Consumer Interviews ?

My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any items. Once we took delivery, they neglected to mention we only had 72 hours to return the items and made it seem we can still return after several days. We wanted to exchange a small console table and I contacted the store and spoke to the manager and he denied my exchange (we wanted store credit) and stated the reason he would not do anything for us was due to a "bed bugs" law. I looked up their return policy and it clearly states they will take items back within 30 days if the customer is not satisfied - see attached photo. I then tried calling their corporate customer service and after several emails and phone calls, a corporate manager stated that she would not be able to do more for me, even though their website states returns are accepted within 30 days. All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store manager flat out lies.
I bought a sectional from your store in San Antonio. The chaise was bunching up due to the zipper causing this . They came out and determined that it needed to be replaced. Just the cushion. Now they are telling me because it has a small stain the chaise they won't...
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1.0
#1364351
My brother, who is 87 years old,purchased a swivel rocker recliner from Ashley, as well as, a Peace of Mind Protection Plan in February 2014. Recently when I came from NJ to SC to visit him I saw the damage to this product. I filed a Customer Complaint with the company...
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#1362989
I JUST WANT MY MONEY BACK! I ordered a dining table and chairs, they have delivered 2 damaged tables (even the tech they send can't fix it) and 12 chair ( 3 separate delivery attempts of 4 chairs) that look like floor models. 2 were ripped, 2 were not assembled...
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#1361965
I bought A bed room suite from Ashley two months ago and that was a big mistake on my part. When I first received the furniture I opened drawers on the night stand beside the bed and the sliders fell apart. The bearings came out so I had to put this back together until...
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2.5
I liked
  • Custome service
I didn't like
  • Furniture quality
#1361783
Furniture delivered 9/18/18. Advised store and Customer care of issues. Warped night stand, firm on top of dresser, hump in mattress and most of all the furniture didn't have the same brushed outline as it did in the store. My sales person advised me to contact...
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#1361690
My husband and I bought a sectional from Ashley and within a month the seams were ripping and the back was warping. We consistently called About this issue and all Ashley would do is either send a technician or replace a cushion. Same results from the “fixed” items....
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1.0
#1361100
Having been happy ASHLEY customers in NJ, we immediately went to ASHLEY in Sarasota Florida when we moved here late Spring 2018. We purchased a bedroom set and sofa bed couch. My delivery people didn't speak a word of English and never set up the mechanics of my bed....
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1.8
I liked
  • Our sales rep eli
I didn't like
  • Delivery service
  • Entire experience
  • Customer abuse
#1359755
I purchased 3 different bedroom sets from Ashley Furniture on July 19, 2018. The first 2 bedroom sets were delivered on September 4, 2018. The 3rd bedroom set was to be delivered on September 11, 2018, however they only delivered the Headboard. After much discussion...
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1.8
#1359312
Not happy with my new rocker/recliner for Ashley. I am trying to return and they are not making it easy. For returns, the instruction were to locate a phone number in the fine print on shipping e-mail. I located the number and call. On hold for an excessive amount of...
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3.3
I liked
  • Ease of buying with paypal
I didn't like
  • Difficulty in returning
#1357836

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
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Bought a sectional for almost $2600 with warranty and delivery. This was July 28th 2018. We were told it was back ordered, would be delivered September 10th. On the invoice the sales rep put delivery asap. I was reluctant but decided to go ahead with the purchase an...
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#1356516