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Bought a Dylan Durablend recliner from local furniture outlet & it smells like vinyl drenched in kerosine!!!!!!!! I am in my 40s & bought A LOT of furniture in my life time! I have NEVER had a piece of furniture smell toxic past a couple of hours after off gassing. I...
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1.9
#1194010
I purchased a couch and recliner from Ashley Furniture in Bel Air Md on January 1, 2018. The store was having a 55% sale on all furniture inventory clearance. The salesman Jamal was very courteous and friendly.He showed me several couches and took the time to explain...
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2.5
I liked
  • Good saleman
I didn't like
  • Lack of customer srevice
#1193578
Went to buy a 5 drawer chest of drawers on President's day sale for $168. sale price. Was told that I would have to go to Fredericksburg to the warehouse to get it or I could pay $138. for delivery. I live in Winchester, Va and Fredericksburg is about 80 miles away. I...
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1.0
#1193383
Very bad experience buying furniture. I bought furniture as a package deal and paid for insurance/protection plan on it . unfortunately coffee table got damaged and claimed the insurance. I was told by the lady name Sherry who handles the claims that End tables were...
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I didn't like
  • Will never go there
#1193266
I know these sales guys are on commission but are good at ticking me off. This happened the day before Presidents Day. I entered the store with a salesman at the door that greeted me. I said I'm fine but I'm just looking around. I was there for an hour and the entire...
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1.3
I didn't like
  • Salesmen stalking customers
#1192526
Bought a bedroom set on Jan. 2018 and the headboard was damaged; I had to wait one month to get the replacement piece and that waiting was a waste as another piece was damaged on the second delivery. Called several times their Rock Hill, SC customer service department...
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1.0
#1191902
We purchased a bedroom set from the Ashley Furniture Homestore in Shiloh, IL on Greenmount Rd on 1/19/18, which upon delivery on 2/1/18, was damaged. We schedule a time for Ashley to come out and exchange the damaged footboard, and were given a 3 hour time window on...
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Shiloh, Illinois
I liked
  • Design of furniture and sales associate
I didn't like
  • Ashleys store manager the customer care team
#1189643
two men unable to speak very good English. They ran out of screws putting the drawers together and one of the drawers would not pull out. I was told that was just the way it is. Customer service sent out a Tech. over a month later and he ordered 2 new drawers. Two...
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1.8
I liked
  • Salesman was nice
I didn't like
  • Delivery
  • Quality and customer service
#1188221
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Ashley Furniture - Would not replace button on 9 month old Dining Chair

Ashley Furniture - Would not replace button on 9 month old Dining Chair
I purchased a Dining set in May of 2017 from Ashley HomeStoe in gaithersburg Maryland. A button on the back of one of the chairs fell off. I called to request that Ashley replace the button and was told that I had exceeded the warrantee period. Really? After less than a year??? I will not be purchasing from ashley again as they obviously don’t stand by their own products
#1186889

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
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We purchased the most expensive leather sectional back in 2015 from Ashley Furniture and at the time we purchased the most expensive leather sectional they carried for $5,000 thinking it would be of best quality. Two years later, it’s pealing.!!! The worst part is that...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry to hear about what has happened to your sofa. We would be happy to try to help you. Please feel free to send an email to fanfeedback@ashleyfurniture.com for fu...

1.8
#1185218