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Pissed Consumer Interviews ?

My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any items. Once we took delivery, they neglected to mention we only had 72 hours to return the items and made it seem we can still return after several days. We wanted to exchange a small console table and I contacted the store and spoke to the manager and he denied my exchange (we wanted store credit) and stated the reason he would not do anything for us was due to a "bed bugs" law. I looked up their return policy and it clearly states they will take items back within 30 days if the customer is not satisfied - see attached photo. I then tried calling their corporate customer service and after several emails and phone calls, a corporate manager stated that she would not be able to do more for me, even though their website states returns are accepted within 30 days. All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store manager flat out lies.
Worst experience ever. My wife went in and bought a mattress and used their financing and was told it would be 3 weeks for delivery which was fine. however they finally call us and we were told due to weather they would have to reschedule. I understood that however it...
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Company wrote 0 public responses to the review from Dec 13.
Ashley Furniture - Not helpful at all
Ashley Furniture - Not helpful at all
I have had the worst experience with the online ordering from this company. I placed an online order I was surprised how quickly it was shipped. However, they said they would assemble and remove waste (nothing said only the boxes) for $69.00 extra they did not because...
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Company wrote 0 private or public responses to the review from Dec 13.
1.6
I didn't like
  • Worst experience of my life
#1423254
A couch was delivered to me about 45 minutes ago. This was a new item that was NOT on the floor display when I ordered it. The sales person told me if I did not like it have the deliver people take it back when it's delivered. The delivery men showed up, brought the...
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Company wrote 0 private or public responses to the review from Dec 08.
#1418694
Ashley Furniture - Received Damaged Dining Room Table
Ashley Furniture - Received Damaged Dining Room Table
I purchased the Baxenburg Dining Room Table on October 15th, 2018. It arrived damaged, however the assembly crew told me that Ashley furniture would send someone out who could repair it quickly for me. Great, right? Nope. They sent out a repair person on November 9th....
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Company wrote 0 public responses to the review from Dec 07.
#1417697
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Ashley Furniture - It sucked!!!

The customer service person told me to contact a handyman!!
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 06.
1.0
Details
Product or Service Quality
#1417142
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Ashley Furniture - Need a replacement part

Ashley Furniture - Need a replacement part
Ashley Furniture - Need a replacement part
Ashley Furniture - Need a replacement part
I need new slides on my night stands
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 06.
#1417124
I ordered 3 pieces of furniture for a specific date through the sales person. I received an automated delivery call. When furniture was delivered it was not all delivered. The first person stated it was not their fault, it was the manufactors. I asked to speak to a...
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Company wrote 0 private or public responses to the review from Dec 04.
#1415167
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Ashley Furniture - Horrible

I gave all this info several times..............nothing has been resolveed
Company wrote 0 public responses to the review from Dec 04.
#1414666
Hello my name is Brenda. I purchased furniture from a local furniture store and explained to the owner i wanted a sectional but not from Ashley furniture. So i went to a finance company Orkinus and was approved Nov/2018. My furniture arrived dec 1,2018 low and behold...
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Company wrote 0 private or public responses to the review from Dec 03.
2.8
#1413494

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
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Ashley Furniture - Horrible

Refused to bring dresser to bedroom. Didn't even try unless i signed a waiver if they damaged anything they weren't liable. I refused. They wouldn't bring dresser updtairs. Unbelievable!!!! Never heard of such nonsense!! Didn't delivery company have insurance? Hmm
Company wrote 0 public responses to the review from Nov 27.
2.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1409401