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We bought a chase sofa with a ottoman, we went to the service center to purchase an additional cushion & ottoman for the other side it took over 3 months to find out they only have the cushion. they have the nerve to tell me maybe i can just build a new ottoman for it...
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1.9
#1235950
4/17/18 Ashley Furniture states that all their furniture is made in the USA, but they don't reveal where they source their materials. Their leather comes from Vietnam! Google the dangers of Vietnam + leather or Vietnam+toxic chemicals sprayed on their leathers. That's...
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3.0
#1235198
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Ashley Furniture - Montage is worthless! Spent 500 on it

I spent over 6000.00 on furniture from them and 500.00 for Montage. I would never buy from them again, never recommend them. Ashley furniture totally sucks period, their integrity sucks
2.0
Details
Delivery Service
Diversity of Products or Services
Style and Design
Value for money
#1235054
We were moving and really wanted our furniture (living room and mattress) in 2 weeks. The sales lady assured us and went as far as showing us on her computer and how local warehouses had 30-40 in stock. 4 1/2 weeks later our furniture was scheduled for delivery. The...
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#1233393
I bought a sofa and love seat from Ashley’s one yr ago .It was paid off using our card.I bought 2more sofas on line ,for my daughter ,also with my card .I tried 5times to add a big area rug ,having 1800 dollars worth of credit .The rug was 260 dollars and they said...
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1.0
#1231654
I purchased the 5 year platinum protection plan less than a year ago on a dining room table, the “wood” started to fade and then paint started to chip off and it’s a mess. I called platinum protection they said it was a manufactured issue, Ashley says it’s a warranty...
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#1229724
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Ashley Furniture - Bunk bed

Ashley Furniture - Bunk bed
Ashley Furniture - Bunk bed
The same day my bunk beds were delivered I stepped on the ladder to put on the mattress cover and the ladder step snapped. The ladder was also not screwed in. The assembly only took 40 minutes. They FLEW through it.
3.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1226086
First by checking internet prices I learned quickly that if you offer about half of what they are asking you are still paying too much Second I DO NOT LIKE LIARS. Got a mattress and within warrantee it began to sag. I called and they gave me a $220 credit which is what...
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1.6
#1225461
Bought recliner sofas 12-3-2017 1st —delivery -wrong color-wait 5 more weeks 2nd -delivery -tears in material on both sofas-wait 5 more weeks 3rd— delivery -broke wood on both sofas-got txt next day saying furniture ready for delivery-cant deliver for 1 week...
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1.3
I didn't like
  • Service
  • How issue are handled with damaged furniture
  • Communication
#1225411

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
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I bought two years ago a sofa at Ashley and paid for the extended warranty with platinum warranty services. I called to report an issue and they asked for pictures, which I emailed back without any proof of receipt and waited with no call back. I called them a month...
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1.0
#1224814