I made the horrible, horrible mistake of purchasing a mattress and boxspring from Ashley Furniture. This is the WORST furniture company EVER. They don't care about their customers at all; take your money and that's it! I'm not made of money and spent almost $1,000 on a...Read more
I didn't like
- Anything about this company
I bought two mattresses from Ashley. The queen was the floor model and the king was to be delivered later. I was forced to buy two expensive mattress pads and the box springs, even though I had recently purchased both and had them at home. We tried the floor model in...Read more
Ashley Furniture - Great customer service
When you have a problem just call customer service. They are very helpful and the job gets done.
Ashley Furniture - The worst ever
Took a month to get the furniture and had to go to the warehouse to pick it up drove over 60 miles and had a wrong piece no one's cares to help you
Ashley Furniture - Beware. Ordered and paid, 8 weeks later nothing. No refund.
After 8 weeks no product and i was told no refund. I was told even if it was a year no refund. They said it was in the contract.
The delivery guy was so rude when I told him the sofa had a hole in the arm and he tried to convince me that it was a spot . One of the recliners had so much stuffing in it you couldn’t sit in it and the other one didn’t have enoughand the color was terrible . I went...Read more
An Ashley Furniture “Dura blend” sofa and loveseat were purchased for me as a gift by a family friend. Dura blend is, allegedly, a combination of real leather and faux leather. It wasn’t long before there was some minor peeling on both pieces which escalated into...Read more
I didn't like
- Ashley forcing customers to take defective furniture
I bought a $3000 adjustable bed and the Ashley technicians who installed my new bed did a lazy job putting it together, which resulted in my mechanical part of the bed being worn down in a matter of 3 months of use because the bolts were compromised as they installed...Read more
Do not order furniture for home delivery from this place if you do not want to be robbed. If I could rate less than one star, I would. This store uses delivery people hired by a service that was hired by them. In other words, this store and their warehouse are twice...Read more
We have had this leather furniture for 2 years and Ashley calls this wear and tear. I purchased both leather protection and pet protection policy’s. I have had many leather couches and never had this problem. They have denied both my protection policies as they say...Read more
I didn't like
- Customer support after buying things
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