Ashley Furniture

On Sept. 5, 2025, I purchased a Ralene counter height table which was 777.83.

I had been given a 500.00 gift card due to a previous purchase problem. I used the gift card to purchase the table and financed the remaining amount, which was 277.83. The item was returned (damaged) and I reordered another table, which Ashley said the 500.00 was applied to (even exchange). Apparently, I was given a return refund of 382 and not the full credit of 500.00, so I was then credited 660.11 and then recharged that amount.

I spoke to the store manager, William Ossman, who proceeded to tell me that I was refunded the 500.00, which is incorrect. At the time of ordering the new table, I was informed that my balance would be the same as the returned table of 277.83. I did receive a credit refund of 382, which I assume to be part of the 500.00; however, Ashley still owes me the difference, so they kept the taxes, which if subtracted from the 500.00 is around 117.00. I sent all three paperwork to corporate in Tampa on February 13, 3026, and have not heard anything.

I am requesting that the original charge of 277.83 should have been the only amount financed, and instead, because of the refund credit, I was charged the 660.11. In all, they kept the money for the taxes and pocketed it, which should have been either returned to me or applied to the charges of the new table (even exchange). I would not recommend using them as I have tried many times to get this corrected. I have all the documents and proof and still have not heard anything.

Please be aware.

Hoping to have this resolved by corporate ASAP. If not, I will be filing with BBB and trying to get this issue resolved.

The dining room table we bought there is the absolute worst. As soon as there is a drop of liquid on it, the surface swells and the laminate cracks.

We already brought it back to have it serviced once, and it did nothing to solve the issue. So I reached out to customer support demanding a replacement or refund. Their solution: bring it back to have it serviced again, but this time we will charge you for it because you are now outside the warranty.

So I have a dining room table that cannot deal with any kind of moisture, where pieces of the surface are now just chipping off, and they want to charge me for a service that I had already performed once with no result. The only reasonable remedy is a full refund or a free replacement table, hoping that one doesn't have the same problem.

Mistakes were made in the ordering process by the salesperson, and nothing has been rectified still. It's been 18 days, and I still don't have the correct items and still have incorrect items in my home.

I had a conversation with your employee regarding an item I did not receive. She insisted I did receive it and indicated I lied.

She insisted the package was left on my porch; I told her no, it wasn't. Send me the picture, she did, and it was not my home. She indicated I did this a few times. No, no, no, I only claimed my order didn't come once, and it was handled with dignity, and a replacement was sent excluding a small snail pillow, which I then said just credit my account for that pillow.

I have never been treated like a criminal as I was today, and although I love the pillows, I am frustrated enough to return all. Please reply to this message, and thank you. P.S.

When the picture of the house was sent to me and I said that is not my house, she said yes, it was. How ridiculous is that statement?

I will never buy furniture from here ever again. My husband and I bought a ton of furniture about three years ago from here.

And we recently started noticing sawdust on the floor in front of the credenza. We call our pest control company to come and look at it and they said that there are termites in the furniture piece and the dormancy period for termites is five years, they then stated that the termites have had to have been there since it came from the manufacturers warehouse. Well before we purchased it. This is beyond disgusting and very worrisome for us.

As now were concerned, were gonna have to get rid of every single furniture piece that we purchased from them at this time. Which is a lot of furniture.

I reached out to Ashley furniture and they told me sorry youre out of warranty. You cant help you.

Now I have to worry about the rest of the furniture in my home that I purchased from them at the same type of thing is going to go on and Im gonna have to get rid of every single piece of furniture that I purchased from them.

Do not waste your time with this place go to a more reputable furniture store whos not gonna sell you stuff that is infested with termites.

Update: They put this bogus response here on the reviews stating to reach out to them at a specific email. I have done so they refuse to respond.

Ive also reached out to the Better Business Bureau and they did the same thing and gave a specific email to respond to requesting further information. And then theyre refusing to respond to it. As well as a regional manager named Cynthia Hernandez, I have copied her as well. And days later, she just sent me an out of office message.

And she is still refusing to respond. Do not ever buy furniture from this place they will not take accountability for anything.

Ordered a vanity and stool. The order arrived damaged.

I called Ashley; they told me to keep, donate, or trash the item. They put in another order for a replacement. I told them I didn't want it; they said not to worry, it wouldn't be sent. Of course, a couple of days later, the replacement showed up.

My card had already been charged for the first damaged item. They issued a return authorization via FedEx. FedEx picked it up; tracking showed it was delivered to Ashley a week later, and my refund would be issued in 7-10 business days. I called on the 10th day and was told to call back the next day if it wasn't credited back to my account.

I just got off the phone, and shocker, it hadn't been issued. Customer service issued the credit while I was on the phone with them, saying it would take another 7-10 business days to actually show up in my account. So after everything was said and done, it's going to be a month before my refund shows up.

No one answers emails; you're on the phone with them for at least 15 minutes every time, and the quality of their furniture is horrible. Horrible customer service and horrible product.

On April 15, a mattress was delivered to our home a Sealy split King mattress to go on an adjustable Tempur-pedic. They delivered the wrong mattress.

They delivered a soft mattress that was on clearance and it was not what we ordered in store.when it was supposed to be firm and the mattress does not sink with the adjustable base they will not take back the mattress and give us the mattress that we originally purchased from the store and we have been going through this for three days now since delivery My Husband just had back surgery and I had surgery on my foot and we were depending on that mattress to help with our recovery. The customer service in the Kennesaw Georgia Ashley furniture store is just horrible. You have horrible service and I just believe that you selling a mattress that does not adjust with the adjustable base. Its just wrong for the customer who does not have knowledge I will never shop in Ashley and I will definitely make sure the public is aware of the poor service that you have in the store just to get a Cell to pay almost $3000 for it.

Adjustable base and have no mattress that adjust is just horrible. I will definitely make sure that no one shops in your store and I will go to the news media about this because I just think that you dont care about your customer.

We have been customers and purchased furniture from the store several times and never had a problem, but it appears that no one can take care of anything. No one has the power.