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We ordered our sectional at the Henrietta ANY store, our sales guy was awesome. On Friday we received the delivery confirmation call, that the couch would be delivered on Tuesday. To prepare for this we gave our furniture away on Sunday. Monday morning we received a...
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Anonymous
Christi Marcus

Wow I just called the store to cancel our order & actually got ahold of the store manager. She was super NICE and asked for 24 hours for a solution! I can absolutely do that. ...

1.0
#1261216
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Ashley Furniture - Bed bugs

I bought 3 bed room sets for my kids a i notice after a few weeks that i had bed bugs in the rooms that i gat furniture i dont know if i can do anything abaut this i have spend hundreds of dollar to get rid of them it's really hard.
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Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1257627
we bought a couch about a year ago and also the extended warranty that the salesman would not stop bragging about how it would cover anything at all. after a year the rear pillows are all sagging and will not stand up. also the center pillow the fabric is worn so then...
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Anonymous
Anonymous

Three times I went to my nearby Ashley furniture store when they had in store sales. Every time they did not have a floor model of the sale furniture. When I asked to buy the ...

1.0
#1257355
I attempted to place an order online and the order was rejected by Ashley's. I forgot all about it. A year later they tried to say they had delivered something and I owed them $300.00+ dollars! I called them and said what for? they could not give me an item or sku #...
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1.0
#1256274
I had picked out the sofa that I had wanted but found it lower at 2 other competitor stores nearby. I decided I'd call Ashley to see if they could do better on price. Spoke w a salesman and after a very productive conversation he 'wanted to earn my business' so he came...
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1.0
I didn't like
  • Entire experience
#1255012
My husband and I were transferred here for the Army from WA State. We went in to buy a new sofa set on April 4th, 2018 at location 111 Merchants Blvd, Clarksville, TN 37040. We did buy a couch set and was told by salesman Joe that it would take two weeks for delivery....
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Anonymous
Anonymous

It sounds like several mistakes were made here, but it happens and is being resolved from what I can see. They could perhaps offer a small discount for the inconvenience or wa...

1.0
#1250958
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Ashley Furniture - Fay or Faith

I got a very helpful person by the name of Fay or Faith , unclear as where i was calling as i had repeatedly called several numbers, but she took the time to hear and service my request , i have not recieved my part as of yet but thus far she verbally took care of my customer setvice needs. Thank you
#1250781
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Ashley Furniture - Lousy customer service

I agree, thus far i am experiencing the same customer service run around, to get brackets to attach the mirror back to the dresser,when i can get someone to answer the phone and i purchased insurance, that they will not honor because it happened during moving, i cant believe that a company like Ashley's, customer service , and pleasing their consumers is so unprofessional
#1250084
I spent several thousand dollars at an Ashley store in Brandon FL in August 2017. I was told that I had a one year warranty that covered anything that happens with the furniture. I moved to PA and the night stand had gotten damaged, when contacting the store they said...
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1.0
#1248669
This is our first time with Ashley Funiture and it was the worst experience we had ever had. We drove an hour and a half to the Roseville store to buy our sofa and love seat. We then had to wait 1 month and a half for the delivery. When the set was deliver, the sofa...
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#1245551