New Reviewer

Horrible service, gross negligence!!!

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I went to the Ashley Homestore in Naperville Illinois on 7/28/2022. I purchased many things and the sales man seemed nice so I wrote an good review. That was before Ashley Furniture told me my sofa would not be delivered when promised. It was charged to my credit card...
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ID
#3862850 Review #3862850 is a subjective opinion of poster.
Location
Naperville, Illinois
Cons
  • Discontinued and no one ever called me
Preferred solution
Deliver product or service ordered
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New Reviewer

Bought durablend leather couch and loveseat peeling and cracking.

Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking.
Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking.
Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking.
Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking.
Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear. Was told this furniture would last up to 15 years if taken care of. False its...
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78 comments
#2041216

I am dealing with the same issue. Bought 3 leather sofas 2 years ago.

The leather is peeling and paint cracking. Insurance does not cover as it’s a “manufacturing defect” and Ashley does not cover because the sofas are 2 years old. Net, los over $3000.

Bought leather sofas because they were supposed to last more… terrible experience. Pure junk!

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ID
#457885 Review #457885 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$1500

Cheaper product