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Ashley Furniture - Horrible cheap sectional

Ashley Furniture - Horrible cheap sectional
a piece of our sectional completely cracked and broke apart just by an average person sitting down. the piece is very cheaply made ashley not the warranty company will help . warranty was not worth having and they are very very rude
1.0
Details
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1287919
I have a major problem with Ashley homestore in Lithonia,ga. 2013 my wife and Ibought bedroom set with two dressers. we also bought the warrenty program from guardsmark usa. well, six months later the bed frame broke. I called the store in Lithonia,ga/ management was...
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1.0
I liked
  • Salesman
I didn't like
  • Delivery service
  • Quality of furniture has really gone down
  • Quality of the products
#1283482
On 7/30/2016 I purchased a leather love seat, I wrote a check for the entire purchase, no financing at all from Ashley Furniture. It wasn't 5 months and the color started to peal a check, I went on line to see if anyone else had the same complaint, OMG everyone had the...
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#1281924
I have purchased from Ashley for over 15 years and over 10K in purchases , so when it came to buy a new bedroom set and mattress, I knew where to go. After spending some time from laying on one bed and another we were able to find just the right bed for us. We picked...
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Product
#1280866
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Ashley Furniture - Hung up on me

Call ed customerservicce. Told i had wrong dept. Transferred and was on hold another10 min. Was telling rep what was going on. When she didn't respond, I real ized they had hung up on me.
#1280303
Bought a Broyhill sectional, With extended warranty. The comfort of the sofa is great. The fabric pills uncontrollably (We specifically asked for guidance when choosing our fabric as we are all pill with some fabrics). One arm padding is in adequate and you can hear...
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#1275858
I purchased a dinning set along with two extra chairs. Very expensive. The sales person said it would be very beneficial to purchase the extended warranty with it because any damage would be covered, so I did. Sadly 3 weeks after I received my set I had a mishap, a...
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1.3
I liked
  • Initial sales person
I didn't like
  • Lied about warranty
  • Lied about warrant
#1274689
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Ashley Furniture - Worst I've ever had

Noticed stitching getting loose and starting to come undone started happening about a month ago been trying to call but i keep getti g transfered around no seeams to be able to help me will never use ashley furniture ever again still havnt got all my stuff from a yr ago when i spent 2000$ on everything worst exsperiance ever
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1271558
I bought a sectional from the Burlington/Williston Vermont Store, could have bought the same piece in Florida for much less. (I was there and called to buy for my home in Vermont. The store here would not honor the sale price and wanted $189 to deliver . Florida store...
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#1270192

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
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From damaged furniture to chairs they sold knowing they could not deliver within months do damage to my house they refused to fix. This is the worst furniture I have ever done business with. They tried 3 times to deliver a dresser without it already being damage. Last...
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1.2
I didn't like
  • Whole experi
  • Whole experience
#1266681