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Pissed Consumer Interviews ?

My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any items. Once we took delivery, they neglected to mention we only had 72 hours to return the items and made it seem we can still return after several days. We wanted to exchange a small console table and I contacted the store and spoke to the manager and he denied my exchange (we wanted store credit) and stated the reason he would not do anything for us was due to a "bed bugs" law. I looked up their return policy and it clearly states they will take items back within 30 days if the customer is not satisfied - see attached photo. I then tried calling their corporate customer service and after several emails and phone calls, a corporate manager stated that she would not be able to do more for me, even though their website states returns are accepted within 30 days. All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store manager flat out lies.
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Ashley Furniture - Wont honor warranty

we moved, there is a store less than an hour away. They agreed to replace a couch, but will not do it now, stating they are a franchise.
#1453155
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Ashley Furniture - Unprofessional sale reprentative

They made a mistake they can’t even recognize that and trying to be rude
2.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1450960
I purchased nearly $12,000 worth of furniture from Ashley. Every home in my room except the dining room is furnished with Ashley furniture. The leather couches are peeling off. So they are now only partial leather couches. They are about 4 years old. The dresser...
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1.0
#1444001
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Ashley Furniture - Horrible customer service

Bedroom set had multiple dents and chips on arrival. Customer service is a joke, do yourself a favour and go to the brick or Leon’s.
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1442701
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Ashley Furniture in Bowling Green, Kentucky - Very upset customer

Ashley Furniture - Very upset customer
Ashley Furniture - Very upset customer
Ashley Furniture - Very upset customer
Last year in March I bought a sectional from you guys. turns out it's infected with bedbugs no other room in my house has them just my sectional one part I have a 5 year warranty on it also.
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1442337
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Ashley Furniture in Altamonte Springs, Florida - All dresser drawer pulls breaking

Looks like everyone is having the same problem with the dresser drawer pulls! Have looked everywhere for them. Why can’t we buy more from Ashley furniture? They must be made of very cheap materials. Won’t buy Ashley again
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1441794
Ashley Furniture - Defective Product and does not honor warranty
Ashley Furniture - Defective Product and does not honor warranty
Ashley Furniture - Defective Product and does not honor warranty
Ashley Furniture - Defective Product and does not honor warranty
Ashley Furniture - Defective Product and does not honor warranty
We purchased the Tyler Creek Dining room table and chairs through the Ashley Store in Louisville, KY. We thought we found what we were looking for finally. Pretty quickly all the chairs (we bought 6) were splintering everywhere - we have pictures as proof. As for the...
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2.3
Jeffersontown, Kentucky
I liked
  • Glenn the salesman
I didn't like
  • Poor quality and lack of customer service
#1441517
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Ashley furniture

I never been in Ashley furniture before .
#1441250
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Ashley Furniture in Brenham, Texas - Bad product

We bought brand new living room furniture. It is peeling. Also, I stay at home and now have severe symptoms as if I'm being poisoned. Weakness in muscles, achy joints, nausea. My husband who still works just started getting the same symptoms. He is going to get tested Monday. Please don't buy their products!
#1438866

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
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Ashley Furniture Products and Services

Ashley Furniture - Premiere Protection is a SCAM
Ashley Furniture - Premiere Protection is a SCAM
Why do you spend money on a product and or service? To receive a service/product!!!!! Please tell me why we spent hours purchasing a brand new sofa from Ashley and adding the furniture protection plan when they will not even honor it. We purchased a khaki light tan...
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Anonymous
WatchfulSpider

I too have the extended warrant. I invested in a leather couch that we had top wait 6 months to be built. The leather seams at the seats are cracking.The extended warranty onl...

Anonymous
Anonymous

So-called extended warranties and protection plans are not worth the paper they are printed upon. They will not cover owner inflicted damage (and that's what they'll call just...