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Ashley Furniture is a CROOK of a Company- DO NOT BUY FROM HERE AND GET THEIR BOGUS EXTENDED WARRANTY!!!
We purchased a wooden dining room table from Ashley back in May. After just a few months, we noticed any heat or moisture was causing our dark table to turn white in spots. I called Ashley to file a claim in October, just 5 months after the purchase, within the...
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1.0
#1171033
I have spend 20,000 plus thousand at Ashley in the last 2 Years and 11,000 in the last year. I had a issues with my mattress I called the store and left a message with the front desk for the GM to call me and I still haven’t heard back from him. I am in the military...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

I purchased a bedroom set for $2300 from Ashley. A few months after delivery, the slates that hold the mattress up broke. Ashley replaced them. They broke again (11/2017). I contacted Guardsman (the company Ashley recommends when you purchase)..Needless to say after...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
Broadview, Illinois
#1167874
Ashley Furniture - Ashley durablend
Ashley Furniture - Ashley durablend
1/2

Ashley Furniture - Ashley durablend

Ashley Furniture
#1172585
3.3
Details
Peeling sofa after 5 years ..
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ashley Furniture - What a scam

Ashley Furniture
#1150698
Platnum service is the biggest scam and i will be filing a lawsuit
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Ashley Furniture - Ashley 3 seat couch

Ashley Furniture
#1139286
1.0
Details
My Ashley 3 seat couch has peeled the same way. It was sold as leather and looks like an expensive couch that reclines but is plastic. If you try to seal it with plastic paint it makes it worse. I have more plastic on the floor that clogs up my vacuum then I ever dreamed of. Rip off central.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ashley Furniture - Lying salesman

Ashley Furniture
#1135195
I purchased a leather vinyl sofa and loveseat about two years ago. The salesman said it was extremely durable when I told him I had a cat. The sofa is totally ruined. Cracking and ripping everywhere not only from a cat who was declawed but just from regular use. If my nail sweeps against it it tares! It's only myself and my husband. I would never shop Ashley again.
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My mother purchased a couch and love seat that was from Ashley Furniture and it started to flake and then the material just started falling and flaking off even more. I have a 1 year old son who i'm constantly redirecting from our furniture because of its condition in...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

Anonymous
michael oshea

bewareof ashley service, he entered my home turned on sarecorder without telling me i was being recorded, violation of az law and fed law and my civil rightst hey refuse to ho...

#1166249
Don’t buy a sterns and foster mattress from Ashley’s. They do not recognize the sterns and foster guarantee for a ninety day comfort trial. Buy your sterns and foster from someone who honors this guarantee. Ripppp {{Redacted}}
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

Ashley Furniture - Worst Service
3 weeks ago I went into the store to purchase a comfortable mattress because my bed was too firm and hurt after my large intestine burst a couple weeks prior. Get to the store and was assisted by Rohan I showed him a Plush Serta mattress in my price range online and...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

I purchased the Stringer Birch Reclining Power Sofa with the 5 year montage protection plan. My motor on the right side of my couch stopped working in June and I immediately contacted Montage. I went through the process of filing a claim, taking photos, etc. and got a...
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1.0
I liked
  • Original purchase and design of product
I didn't like
  • Customer satisfaction unimportant
  • Customer service
  • Zero communication skills
#1163177
I bought a dining set from Ashleys. Within 3 days of delivery the table top was all scratched up. I could put my fingernail on it & leave dents and scratches. I had to fight to get them to replace it, they wanted me to use the additional 5 yr warrenty I had purched....
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1.7
#1159531
I was told by a sales rep that Ashley furniture is made in the USA. When my sofa arrived, the protective cardboard packaging read "Made in Vietnam," under the cushions there is a label reading "Made in Vietnam," under the frame is a label that reads "Made by Wanek...
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#1159391

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
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Ashley Furniture - Delivery driver threw mattress in street / do not shop here!
Purchased a bed at Ashley Furniture in Woodbridge, VA on 12/16/17. Received a text saying it would be delivered on 12/22/17, and if I could not accept delivery that day there would be a $50 rescheduling fee. Cancelled my appointments to be home that morning. When...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Treatment by store employees
  • Delivery
#1154004