Ashley Furniture

Mistakes were made in the ordering process by the salesperson, and nothing has been rectified still. It's been 18 days, and I still don't have the correct items and still have incorrect items in my home.

I will never buy furniture from here ever again. My husband and I bought a ton of furniture about three years ago from here.

And we recently started noticing sawdust on the floor in front of the credenza. We call our pest control company to come and look at it and they said that there are termites in the furniture piece and the dormancy period for termites is five years, they then stated that the termites have had to have been there since it came from the manufacturers warehouse. Well before we purchased it. This is beyond disgusting and very worrisome for us.

As now were concerned, were gonna have to get rid of every single furniture piece that we purchased from them at this time. Which is a lot of furniture.

I reached out to Ashley furniture and they told me sorry youre out of warranty. You cant help you.

Now I have to worry about the rest of the furniture in my home that I purchased from them at the same type of thing is going to go on and Im gonna have to get rid of every single piece of furniture that I purchased from them.

Do not waste your time with this place go to a more reputable furniture store whos not gonna sell you stuff that is infested with termites.

Update: They put this bogus response here on the reviews stating to reach out to them at a specific email. I have done so they refuse to respond.

Ive also reached out to the Better Business Bureau and they did the same thing and gave a specific email to respond to requesting further information. And then theyre refusing to respond to it. As well as a regional manager named Cynthia Hernandez, I have copied her as well. And days later, she just sent me an out of office message.

And she is still refusing to respond. Do not ever buy furniture from this place they will not take accountability for anything.

Ordered a vanity and stool. The order arrived damaged.

I called Ashley; they told me to keep, donate, or trash the item. They put in another order for a replacement. I told them I didn't want it; they said not to worry, it wouldn't be sent. Of course, a couple of days later, the replacement showed up.

My card had already been charged for the first damaged item. They issued a return authorization via FedEx. FedEx picked it up; tracking showed it was delivered to Ashley a week later, and my refund would be issued in 7-10 business days. I called on the 10th day and was told to call back the next day if it wasn't credited back to my account.

I just got off the phone, and shocker, it hadn't been issued. Customer service issued the credit while I was on the phone with them, saying it would take another 7-10 business days to actually show up in my account. So after everything was said and done, it's going to be a month before my refund shows up.

No one answers emails; you're on the phone with them for at least 15 minutes every time, and the quality of their furniture is horrible. Horrible customer service and horrible product.

On April 15, a mattress was delivered to our home a Sealy split King mattress to go on an adjustable Tempur-pedic. They delivered the wrong mattress.

They delivered a soft mattress that was on clearance and it was not what we ordered in store.when it was supposed to be firm and the mattress does not sink with the adjustable base they will not take back the mattress and give us the mattress that we originally purchased from the store and we have been going through this for three days now since delivery My Husband just had back surgery and I had surgery on my foot and we were depending on that mattress to help with our recovery. The customer service in the Kennesaw Georgia Ashley furniture store is just horrible. You have horrible service and I just believe that you selling a mattress that does not adjust with the adjustable base. Its just wrong for the customer who does not have knowledge I will never shop in Ashley and I will definitely make sure the public is aware of the poor service that you have in the store just to get a Cell to pay almost $3000 for it.

Adjustable base and have no mattress that adjust is just horrible. I will definitely make sure that no one shops in your store and I will go to the news media about this because I just think that you dont care about your customer.

We have been customers and purchased furniture from the store several times and never had a problem, but it appears that no one can take care of anything. No one has the power.

On April 15, a new mattress was delivered to my home after delivery. I realized that the mattress was not the mattress we purchased in the store, going to the store several minutes after the delivery.

I realized that a clearance mattress was sent to my home, not the mattress ordered. However, I was also sold a Tempur-Pedic adjustable base, and the mattress was a split king Sealy soft mattress. My husband has had four back surgeries, and I had a recent Achilles surgery, so we decided that we definitely needed an adjustable bed. The bed does not align with the adjustable base.

We have tried to resolve this issue, even to get the mattress that we originally paid for. They could not handle any issue in-store, and corporate is to be contacted. I'm writing this complaint because I don't recommend anyone use the store. It is poor salesmanship to sell a mattress that will not align with the adjustable base when it is not the same product.

The store manager was horrible. The staff was horrible, and of course, when you call the store, you get an answering machine; no one calls you back. They just pass it off to each other. It is sad now for a man 66 years old, who has had four back surgeries, to lay on a soft mattress that is not helping his back.

I believe we should be compensated for our loss. Return these mattresses and move on. We offered to purchase a Tempur-Pedic mattress to go along with the adjustable base, but so far we haven't had any results. No one in the store seems to know how to help; no one in the store knows how to reach your corporate offices to make a decision.

It was suggested when we called Ashley regarding this that they wanted us to sleep on the mattress for 30 days, and that's not going to happen.

Please help us come to a resolution with this issue. Thank you.

We perused the inventory at the Cleveland, TN location for a living room suite. We told them we love the leather outfits, but we have cats.

They excitedly told us they have a revolutionary copyrighted product that is cat-proof and displayed with an ice pick that cannot be destroyed by rips, tears, or punctures. Then, they proceeded to tell us that it actually hurts cats' nails, so they don't want to do it. They also forced us to buy the insurance even though we said we didn't want it. It wasn't an option.

We came back from vacation many months later to find the corners of our furniture torn and punctured by the cats. We began the claims process (which took many months) and were told it was a product defect and had to be reported in 72 hours. (Evidently, they have cats in the warehouse or on the sales floor). Then we escalated to Ashley escalations and explained and sent pictures, and we were just told it doesn't cover pets.

Their cat-proof copyrighted product doesn't cover pets. Okay, she is a feral wild animal.

Total fraudulent misrepresentation. Class action lawsuit here.

Subject: Duplicate Charge for Order #725010****66

Hello Ashley Customer Care,

My name is cadeau ombeni On September 7, 2025, I placed an order for a Baxton Studio Elodia 5-Piece Dining Set (Order Number: 725010****66). The order total was $457.91.

However, I noticed that my bank account was charged twice for the same amount ($457.91).

I only placed one order, but my account statement shows two identical charges from Ashley Furniture.

Could you please confirm that only one order was processed, and issue a refund for the duplicate charge? I have attached screenshots of both the order confirmation and my bank statement as proof.

Thank you for your assistance.

Sincerely,

cadeau ombeni

317-550-****

4723 BACKSTRETCH BLVD

ANTIOCH, TN 37013

I have been experiencing issues with my furniture delivery from Ashley Furniture since May 20, 2025. I purchased the furniture on May 18, and was initially informed that it would be delivered on May 20, but it did not arrive until June 3.

Although it arrived a couple of days early, I was disappointed to find numerous imperfections, including lumpy furniture, excessive material on the base, unevenness, and exposed staples, on the sectional I purchased for nearly $4,000. The delivery service acknowledged these issues and assured me that someone would be sent to rectify them. However, when the repair person arrived, they were unable to fix the issues and instead suggested using makeshift repairs, which I deemed unacceptable for a brand-new piece of furniture. I have been calling Ashley Furniture's customer service for three weeks, but my concerns have been consistently transferred to different departments without resolution.

I am seeking a direct email address to Ashley Furniture's corporate office or owners to request a replacement for my defective sectional. Can someone provide me with this contact information?

Sent from my iPhone

Ni ordered a bed from Ashley online on Feb 28. The bed had a missing piece, and hence I have not been able to use it.

On the 3rd of March, I called them and sent a picture of the bed, and they called three days later, to which I asked to return the bed as it would take more than 12 weeks to resolve it.

They have since insisted that they will see if this is possible, and lastly, they called me to update me that I would receive the missing piece by the end of April and that I should call them again when it arrived. I explained to them again and again that was not the resolution I wanted, that I wanted a return or a new unit altogether, but they have not listened to my concerns, neither are they giving me the help I require.