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Pissed Consumer Interviews ?

My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any items. Once we took delivery, they neglected to mention we only had 72 hours to return the items and made it seem we can still return after several days. We wanted to exchange a small console table and I contacted the store and spoke to the manager and he denied my exchange (we wanted store credit) and stated the reason he would not do anything for us was due to a "bed bugs" law. I looked up their return policy and it clearly states they will take items back within 30 days if the customer is not satisfied - see attached photo. I then tried calling their corporate customer service and after several emails and phone calls, a corporate manager stated that she would not be able to do more for me, even though their website states returns are accepted within 30 days. All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store manager flat out lies.
The handles for my bedroom chest broke off. I tried Ashley website, filled out their page and never got a reply. I called customer service (dis-service) and they never returned my call. I went to the store and was told they could not order replacements. I should buy...
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#1402619
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Ashley Furniture - Excessive interest Rates

Ashley's Furniture is Charging a 29 percent interest rate. Extremely ecessive. They need to be shut down.
#1398806
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Ashley Furniture - Excessive interest rates on their products.

Currently Ashley's Furniture of McDonough Georgia is charging consumers over 29 percent annual interest to purchase their funiture. They need to be shut down this is pathetic when we can purchase a home for 4.5 percent or less. Buyers be Ware stay away from Ashley's Furniture m
1.0
Details
Customer service
Price Affordability
Product or Service Quality
Reliability
Value for money
#1398339
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Ashley Furniture - Apply for a credit card

The office is closed I need to speak with someone regarding a credit card I had applied for.
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1397390
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Ashley Furniture - Bed bugs

We bought a recliner and love seat and never had bed bugs and had a inspection and found beg bug droppings never again will I buy from Ashley its costing us a lot of money.
3.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Website
#1397208
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Ashley Furniture - Last business.

This company sucks,the wors costumer service no respect.They promised me delivery 3 to 7 pm no body show up no call ,I’m not recommend this company to no body.
2.0
Details
Customer service
#1390858
We purchased some patio furniture form Ashley Home Furniture of Albany Ga. about 2 years ago. We also purchased a 5 year damage insurance policy. We were in the hurricane Michael danger zone we placed the furniture in what we thought was a secure location. It was...
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Anonymous
Anonymous

Why do they sell the insurance if it doesn't cover losses?

2.2
I didn't like
  • Warranty and customer service
#1390723
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Ashley Furniture - WILL NOT COVER ANY DAMAGES

If you are debating if you should purchase this warranty DONT DO IT!! They will find any way to not cover the damages to your furniture. Waste of money spent on this warranty that is a fraud.
#1386983
Ashley Furniture - Bed bugs
I bought couches from Ashley furniture about five months ago to be exact I found a bag on my bed I looked everywhere in my room I don’t find anything I flip my bad I took out my car with my mattresses I didn’t find anything I don’t think I would have bedbugs on my new...
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1.6
#1386058

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
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Ashley Furniture Products and Services

I ordered the Grey Baystorm bedroom set. They set up delivery in the store. When that delivery date was approaching I called to see why I hadn't heard from anyone about the delivery time. The corporate supervisor did give a discount on delivery at that point and...
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1.0
I didn't like
  • Customer service
  • Product
  • Corprate policies
#1385657