Ashley Furniture - Would not replace button on 9 month old Dining Chair
I purchased a Dining set in May of 2017 from Ashley HomeStoe in gaithersburg Maryland. A button on the back of one of the chairs fell off. I called to request that Ashley replace the button and was told that I had exceeded the warrantee period. Really? After less than a year??? I will not be purchasing from ashley again as they obviously don’t stand by their own products
Went to Ashley Furniture in Charleston, WV yesterday to purchase a leather recliner. The Asst manager was my sales person. While looking at the first recliner I told her about my lower back pain and that I wanted to buy a recliner to seek relief. She asked me about my...Read more
I didn't like
- Very bad customer service reps who lie
Ashley Furniture - Ashley durablend
Peeling sofa after 5 years ..
We purchased a wooden dining room table from Ashley back in May. After just a few months, we noticed any heat or moisture was causing our dark table to turn white in spots. I called Ashley to file a claim in October, just 5 months after the purchase, within the...Read more
3 weeks ago I went into the store to purchase a comfortable mattress because my bed was too firm and hurt after my large intestine burst a couple weeks prior. Get to the store and was assisted by Rohan I showed him a Plush Serta mattress in my price range online and...Read more
Purchased a bed at Ashley Furniture in Woodbridge, VA on 12/16/17. Received a text saying it would be delivered on 12/22/17, and if I could not accept delivery that day there would be a $50 rescheduling fee. Cancelled my appointments to be home that morning. When...Read more
I didn't like
- Treatment by store employees
I think many of us that bought this set have had the same problem with the handles. For over a year I’ve contact several different Ashley sales men and never get a returned call. Finally a salesman told me it was discontinued and this was my solution. I bought the...Read more
Ashley Furniture - Poor customer service
Spent over $ 7,000 on furniture and my dinning room table is so ugly pealing top it's bee 1 1/2 years since we bought it and the insurance denied the claim. It's sad I took good care of this table for it to be defective. No one will help won't be back here ever again.
Ashley Furniture - Lies lies lies
When we purchase a couch &a recliner we were told 100%leather false 4yrs later the furniture is peeling in further research af got sued for there lies I called head corruption the women said computers r down it was a lie she told me she would call me the following day never receive that phone call
I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux. The surface material is flaking. The...Read more
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