filters
state:
Show
city:
Show
Show

Ashley Furniture - Would not replace button on 9 month old Dining Chair

Ashley Furniture - Would not replace button on 9 month old Dining Chair
I purchased a Dining set in May of 2017 from Ashley HomeStoe in gaithersburg Maryland. A button on the back of one of the chairs fell off. I called to request that Ashley replace the button and was told that I had exceeded the warrantee period. Really? After less than a year??? I will not be purchasing from ashley again as they obviously don’t stand by their own products
#1186889
Ashley Furniture - Never Again
Ashley Furniture - Never Again
Went to Ashley Furniture in Charleston, WV yesterday to purchase a leather recliner. The Asst manager was my sales person. While looking at the first recliner I told her about my lower back pain and that I wanted to buy a recliner to seek relief. She asked me about my...
Read more
AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

3.2
I liked
  • Selection
I didn't like
  • Very bad customer service reps who lie
#1182817
Show

Ashley Furniture - Ashley durablend

Ashley Furniture - Ashley durablend
Ashley Furniture - Ashley durablend
Peeling sofa after 5 years ..
3.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1172585
Ashley Furniture is a CROOK of a Company- DO NOT BUY FROM HERE AND GET THEIR BOGUS EXTENDED WARRANTY!!!
We purchased a wooden dining room table from Ashley back in May. After just a few months, we noticed any heat or moisture was causing our dark table to turn white in spots. I called Ashley to file a claim in October, just 5 months after the purchase, within the...
Read more
Anonymous
Finisher

Anytime you put hot plates on a table top the heat will leave a mark.Potatoes on a plate are the worst.The holidays were always good for a half dozen ruined table tops.

1.0
#1171033
Ashley Furniture - Worst Service
3 weeks ago I went into the store to purchase a comfortable mattress because my bed was too firm and hurt after my large intestine burst a couple weeks prior. Get to the store and was assisted by Rohan I showed him a Plush Serta mattress in my price range online and...
Read more
AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

Ashley Furniture - Delivery driver threw mattress in street / do not shop here!
Purchased a bed at Ashley Furniture in Woodbridge, VA on 12/16/17. Received a text saying it would be delivered on 12/22/17, and if I could not accept delivery that day there would be a $50 rescheduling fee. Cancelled my appointments to be home that morning. When...
Read more
AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Delivery
  • Treatment by store employees
#1154004
Ashley Furniture - End tables
Ashley Furniture - End tables
I think many of us that bought this set have had the same problem with the handles. For over a year I’ve contact several different Ashley sales men and never get a returned call. Finally a salesman told me it was discontinued and this was my solution. I bought the...
Read more
1.0
#1125615
Show

Ashley Furniture - Poor customer service

Ashley Furniture - Poor customer service
Spent over $ 7,000 on furniture and my dinning room table is so ugly pealing top it's bee 1 1/2 years since we bought it and the insurance denied the claim. It's sad I took good care of this table for it to be defective. No one will help won't be back here ever again.
2.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1116755
Show

Ashley Furniture - Lies lies lies

Ashley Furniture - Lies lies lies
Ashley Furniture - Lies lies lies
Ashley Furniture - Lies lies lies
Ashley Furniture - Lies lies lies
Ashley Furniture - Lies lies lies
When we purchase a couch &a recliner we were told 100%leather false 4yrs later the furniture is peeling in further research af got sued for there lies I called head corruption the women said computers r down it was a lie she told me she would call me the following day never receive that phone call
#1107892

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
More
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux. The surface material is flaking. The...
Read more
Anonymous
Smitty

OK. You're unhappy with the couch, table, etc.Is this the first time you've ever purchased new furniture ?If so, did you look around and compare construction quality, price, s...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfu...

1.2
#1089100