Most helpful reviews first
Pissed Consumer Interviews ?
My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any items. Once we took delivery, they neglected to mention we only had 72 hours to return the items and made it seem we can still return after several days. We wanted to exchange a small console table and I contacted the store and spoke to the manager and he denied my exchange (we wanted store credit) and stated the reason he would not do anything for us was due to a "bed bugs" law. I looked up their return policy and it clearly states they will take items back within 30 days if the customer is not satisfied - see attached photo. I then tried calling their corporate customer service and after several emails and phone calls, a corporate manager stated that she would not be able to do more for me, even though their website states returns are accepted within 30 days. All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store manager flat out lies.
Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear. Was told this furniture would last up to 15 years if taken care of. False its...Read more
I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no more then 2 years & they started peeling. I called Ashley's to put in a report so they sent me paper work to fill out. I...Read more
We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase and the leather has started peeling off. We called up the customer service and were told that...Read more
Sectional was delivered 1.5 weeks ago. Since then I have experienced nausea, headaches, muscle pain, respiratory distress, and even skin reaction when being in the same room as the sofa. The sofa initially had a funny smell, it reminded me of a high school science...Read more
Fanwood, New Jersey
My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable than leather. We believed what we were told and thought the sectional would last a long...Read more
We purchased the Tyler Creek Dining room table and chairs through the Ashley Store in Louisville, KY. We thought we found what we were looking for finally. Pretty quickly all the chairs (we bought 6) were splintering everywhere - we have pictures as proof. As for the...Read more
- Glenn the salesman
I didn't like
- Poor quality and lack of customer service
I bought and moved into a new house in November 2015. I purchased all my furniture through Ashley in Algonquin, IL. The quality of their furniture is horrible. They pride themselves of building in America later to find their stuff comes from China and Vietnam. I first...Read more
Bought a series of bedroom furniture sets about 3 years ago from Ashley. Unbeknownst to me, this turned out to be a cheap-film shrunk-wrapped product, which soon-after was discontinued by the company. They did not disclose that the product would fail within 1 year...Read more
Please read over the terms and conditions when you before buying platinum warranty. If you purchase the warranty it does not cover many defects like broken wood frames of couches and I can’t say this enough Make your claim within 30 days!!!! Or else they will say it’s...Read more
I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux. The surface material is flaking. The...Read more
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