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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any items. Once we took delivery, they neglected to mention we only had 72 hours to return the items and made it seem we can still return after several days. We wanted to exchange a small console table and I contacted the store and spoke to the manager and he denied my exchange (we wanted store credit) and stated the reason he would not do anything for us was due to a "bed bugs" law. I looked up their return policy and it clearly states they will take items back within 30 days if the customer is not satisfied - see attached photo. I then tried calling their corporate customer service and after several emails and phone calls, a corporate manager stated that she would not be able to do more for me, even though their website states returns are accepted within 30 days. All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store manager flat out lies.
Ashley Furniture review - Bought durablend leather couch and loveseat peeling and cracking.
Ashley Furniture review - Bought durablend leather couch and loveseat peeling and cracking.
Ashley Furniture review - Bought durablend leather couch and loveseat peeling and cracking.
Ashley Furniture review - Bought durablend leather couch and loveseat peeling and cracking.
Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear. Was told this furniture would last up to 15 years if taken care of. False its...
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77 comments
Jamyah
#1781414

We had exactly the same experience. What we were told is 100% leather is not!

Several class action lawsuits were started and then discontinued and I don't really know why. However we were able to get partial reimbursement by contacting Ashley Furniture Consumer Affairs at CAgroup@ashleyfurniture.com. You will need pictures of the peeling furniture, pictures of the stickers underneath the furniture, and your sales receipt.

We're still not happy about the situation but at least they gave us something! What bothers me most is that Ashley continues to advertise this junk as being 100% genuine leather.

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Featured
Review
#457885 Review #457885 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Loss
$1500
Ashley Furniture review - Leather Sofa Peeling
Ashley Furniture review - Leather Sofa Peeling
Ashley Furniture review - Leather Sofa Peeling
Ashley Furniture review - Leather Sofa Peeling
Ashley Furniture review - Leather Sofa Peeling
Ashley Furniture review - Leather Sofa Peeling
I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no more then 2 years & they started peeling. I called Ashley's to put in a report so they sent me paper work to fill out. I...
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42 comments
Anonymous
#1699754

Same thing happened mine They just lost a customer and I tell everyone I know to stay away from them

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Featured
Review
#464056 Review #464056 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Loss
$1500

ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!

1.0
Details
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
look at the pictures of sofas I purchase they look like the display and listen to the *** customer service corporate office dept in NEW BRAUNFELS , TEXAS.
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Review
#1689436 Review #1689436 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
3.5
Details
Ashley Furniture review - Platinum warranty beware
Ashley Furniture review - Platinum warranty beware
Ashley Furniture review - Platinum warranty beware
Ashley Furniture review - Platinum warranty beware
Ashley Furniture review - Platinum warranty beware
Ashley Furniture review - Platinum warranty beware
Ashley Furniture review - Platinum warranty beware
Ashley Furniture review - Platinum warranty beware
Ashley Furniture review - Platinum warranty beware
Ashley Furniture review - Platinum warranty beware
Please read over the terms and conditions when you before buying platinum warranty. If you purchase the warranty it does not cover many defects like broken wood frames of couches and I can’t say this enough Make your claim within 30 days!!!! Or else they will say it’s...
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10 comments
Valentine
#1762353

I’m having the same problem here as everyone else. All platinum warranty has done to date for me was clean a few juice stains on the couch from my kids.

I asked them to come back a year later for the same thing and they said I must get the furniture professionally cleaned. This is not what the salesman told me! Also, I have a broken drawer to the storage bed and peeling of my dining room table.

Nothing is covered apparently, even though the salesman said we were fully covered. How are they continuing to get away with this?

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Review
#1240334 Review #1240334 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Warranty
Reason of review
Bad quality

Ashley Furniture review: Delivery driver drove over my trash

2.6
Details
Ashley Furniture review - Delivery driver drove over my trash
Ashley Furniture review - Delivery driver drove over my trash
Ashley Furniture review - Delivery driver drove over my trash
Ashley Furniture review - Delivery driver drove over my trash
Delivery driver ran over my trash at the end of my driveway waiting to be picked up. Now there is broken glass and trash up and down my street and yard.
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Review
#1640250 Review #1640250 is a subjective opinion of poster.
Service
Ashley Furniture Vehicle Driver
Pros
  • Initial sales person
Cons
  • Customer service sucks
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Ashley Furniture review - Horrible customer service.
Ashley Furniture review - Horrible customer service.
Ashley Furniture review - Horrible customer service.
Ashley Furniture review - Horrible customer service.
This is what my sons couches looked like after 3 months of having. This set was a floor model. The cushions sunk in and the fabric is worn as if he has had the couch for 10 years. Contacted Ashley’s and they said to contact Premier warranty company, the warranty...
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Review
#1693146 Review #1693146 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality

Ashley Furniture review in Poughkeepsie Town, New York: Scammed

5.0
Details
Ashley Furniture review - Scammed
Ashley Furniture review - Scammed
Ashley Furniture review - Scammed

Update by user Oct 11

The product fails within 90 days. They were told by Ashley sales they would give a credit towards new furniture and the store manager denied the claim

Original review posted by user Oct 11

My son and daughter in law purchased a floor model living room set for Ashley. They sold them a warranty knowing that the warranty company did not cover floor models. The fabric is not holding up and the frame has caved in. They are pretty well out of luck at this point. I, nor they will ever shop at Ashley again, nor purchase extended warranty.
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Review
#1677694 Review #1677694 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Being yelled at by the manager chad
  • Incompetent salesperson
  • Quality of furtniture
Reason of review
Damaged or defective
Loss
$3700
Preferred solution
Full refund
Tags
  • Deceptive pricing practices
  • Warranty
  • Misleading Customers When Signing

Ashley Furniture review: Defect in night stand can’t get a customer service to answer call

1.0
Details
Ashley Furniture review - Defect in night stand can’t get a customer service to answer call
Ashley Furniture review - Defect in night stand can’t get a customer service to answer call
Ordered a nightstand on line and I received it didn’t open it right away just opened it today and there’s a very obvious defect and it’s a good size at the surface top part I sent pictures I have been trying to contact the online number customer service and no one ever answers the phone I also contacted the nearest store spoke to management they said they have nothing to do with online orders so I’m waiting on something to be done because so far I’m getting nothing but bad customer service my phone number is 727-494-6680 I would like a prompt response thank you
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Review
#1711846 Review #1711846 is a subjective opinion of poster.
Product
Ashley Furniture Nightstand
Reason of review
Damaged or defective
Loss
$128
Preferred solution
I want a new night stand with no defect

Ashley Furniture review in Fairfield, New Jersey: BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!!

1.0
Details
Ashley Furniture review - BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!!
Ashley Furniture review - BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!!
Ashley Furniture review - BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!!
I received a home delivery 5 months ago and the delivery men broke my front screen door completely off my hinges and my picture frame in living room. I contacted Ray the Manager in the store on Route 46 in Fairfield, and she contacted the manager several times at customer service who handles delivery. I contacted them as well through emails several times, no one, no manager has ever contacted me in fixing my door!! Once I completely pay off what i am financing i am cancelling my account with Ashley Furniture and going to Bob's for my next new items.
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Review
#1635710 Review #1635710 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Pros
  • Original sales rep was super friendly
Cons
  • When they deliver they destroy property
Reason of review
Damaged or defective
Loss
$300
Preferred solution
FOR SOMEONE TO COME AND FIX THE DOOR BEFORE WINTER

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

Ashley Furniture Products and Services Reviews

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Latest Question

Ashley Furniture Questions

Ashley Furniture review: Couch with broken frame after 5 years

1.8
Details
Ashley Furniture review - Couch with broken frame after 5 years
Ashley Furniture review - Couch with broken frame after 5 years
Ashley Furniture review - Couch with broken frame after 5 years
The frame in my sectional sofa broke on two portions. With a broken frame, we cannot use the couch anymore. Ashley furniture boasts of a limited LIFETIME warranty on the frames. After countless hours of phone calls-only to be disconnected, email exchanges, pictures, and being handed off to others, Ashley Furniture accepts no responsibility.
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Review
#1625046 Review #1625046 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Warranty issue
Loss
$800
Preferred solution
Let the company propose a solution