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Pissed Consumer Interviews ?

My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any items. Once we took delivery, they neglected to mention we only had 72 hours to return the items and made it seem we can still return after several days. We wanted to exchange a small console table and I contacted the store and spoke to the manager and he denied my exchange (we wanted store credit) and stated the reason he would not do anything for us was due to a "bed bugs" law. I looked up their return policy and it clearly states they will take items back within 30 days if the customer is not satisfied - see attached photo. I then tried calling their corporate customer service and after several emails and phone calls, a corporate manager stated that she would not be able to do more for me, even though their website states returns are accepted within 30 days. All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store manager flat out lies.
Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking.
Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking.
Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking.
Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking.
Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear. Was told this furniture would last up to 15 years if taken care of. False its...
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Anonymous
Diane

I bought the same exact sofa from ashley. Went out in the trash!! All bubbled up and cracked and we hardly ever used it!

Anonymous
Sandy

The same thing happened to us but with furniture purchased from living spaces. The so called durablend or polyurethane material is absolute TRASH.

Ashley Furniture - Leather Sofa Peeling
Ashley Furniture - Leather Sofa Peeling
Ashley Furniture - Leather Sofa Peeling
Ashley Furniture - Leather Sofa Peeling
Ashley Furniture - Leather Sofa Peeling
Ashley Furniture - Leather Sofa Peeling
I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no more then 2 years & they started peeling. I called Ashley's to put in a report so they sent me paper work to fill out. I...
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Anonymous
noneya

Ashley Furniture is crap!!! It is designed to fall apart within 5 to 7 years of use, as most people redo their homes every 5 to 7 years. It arrives at the store you bought it ...

Anonymous
Edwerd

i have problem ashley furtniture too!!!!!! what is the purpose of there conformation call?they called to conform my order, witch was a couch to be delivered JUNE 26. next day....

#464056
Peeling Leather Sofa from Ashley Furniture
Peeling Leather Sofa from Ashley Furniture
Peeling Leather Sofa from Ashley Furniture
We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase and the leather has started peeling off. We called up the customer service and were told that...
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Anonymous
Faye Ploppert NJ

I have a Couch and a massage love seat, it's peeling and it's all over the house. I bought my from Jargons Furniture in NJ. I got a message from The owner said if anybody take...

Anonymous
Anonymous

My fake leather is peeling off in three months March to June 2017. Worse company EVER!!!

Featured

Ashley Furniture - Durablend Peeling
Ashley Furniture - Durablend Peeling
My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable than leather. We believed what we were told and thought the sectional would last a long...
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Anonymous
Terri Hefner-Scott

I bought a couch and love seat. They are peeling too. I am very disappointed in this product, and will never buy Ashley furniture again.

Anonymous
Cynthia Vega

I bought a Ashley red sectional sofa. The sofa started peeling after a year and 1/2 of owning it.

#421325
Sectional was delivered 1.5 weeks ago. Since then I have experienced nausea, headaches, muscle pain, respiratory distress, and even skin reaction when being in the same room as the sofa. The sofa initially had a funny smell, it reminded me of a high school science...
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Anonymous
gdrew

my wife is having the same issues! we just purchased a fabric love seat with console nov 2018. same deal ashly wont exchange etc

Anonymous
Pissed off wife

Ever since we got our sectional my husband has been having issues. Eyes swelled, hives. We went away for week vacation, all problems went away, we covered up couch all problem...

Fanwood,New Jersey
#344534
Ashley Furniture - Awful furniture
Ashley Furniture - Awful furniture
Ashley Furniture - Awful furniture
Ashley Furniture - Awful furniture
Ashley Furniture - Awful furniture
Ashley Furniture - Awful furniture
Ashley Furniture - Awful furniture
Ashley Furniture - Awful furniture
Bought a series of bedroom furniture sets about 3 years ago from Ashley. Unbeknownst to me, this turned out to be a cheap-film shrunk-wrapped product, which soon-after was discontinued by the company. They did not disclose that the product would fail within 1 year...
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sandralynndavis
sandralynndavis

Pretty standard for Ashley quality.

#1348301
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux. The surface material is flaking. The...
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Anonymous
Smitty

OK. You're unhappy with the couch, table, etc.Is this the first time you've ever purchased new furniture ?If so, did you look around and compare construction quality, price, s...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfu...

1.2
#1089100
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
An Ashley Furniture “Dura blend” sofa and loveseat were purchased for me as a gift by a family friend. Dura blend is, allegedly, a combination of real leather and faux leather. It wasn’t long before there was some minor peeling on both pieces which escalated into...
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1.0
I didn't like
  • Ashley forcing customers to take defective furniture
#1211352
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Please read over the terms and conditions when you before buying platinum warranty. If you purchase the warranty it does not cover many defects like broken wood frames of couches and I can’t say this enough Make your claim within 30 days!!!! Or else they will say it’s...
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3.5
#1240334

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
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Ashley Furniture Products and Services

Don't waste your time or money with *** from Ashley Furniture!
Don't waste your time or money with *** from Ashley Furniture!
Why you should NEVER purchase from Ashley Furniture Stores. February 20, 2017 by bargainhound 6 Comments (Edit) It has taken me 5 years to write this post. I wanted to write it a long time ago, but wanted to wait until I saw how the quality of the products held up....
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Anonymous
Anonymous

I have the same prodlem with the sofa's they suck warranty on them didn't cover

Anonymous
Heather McAleese

Ashley recliner and love seat after five years and it's peeling , cracking and a total waste of 4,000 dollars for a living room set. I had extended warranty and now nothing ca...

1.0
I didn't like
  • Products not as described
  • Horrible customer service
  • I did not llike the way i wad treated no respect
#1011605