furniture store customer service customer service ashley delivery money manager warranty
2.4
Details
Ashley Furniture Contradicted and Lied
My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any...
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3 comments
Anonymous
#1803838

Poor quality furniture, they spin all type of explanation to not honor their so call warranty. Poor customer relation in all phase. Buy from them at your own risk, unless you just need disposal furniture.

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Featured
Review
#1052343 Review #1052343 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Cons
  • Lies about bed bugs policy
  • Route 40 store near baltimore
  • Store manager - joe
Reason of review
Poor customer service
Loss
$650
Preferred solution
Full refund
Tags
  • Return Policy Ripoff
  • return policy misinformation
  • Rt 40 Store Near Baltimore
  • Baltimore Store
Bought durablend leather couch and loveseat peeling and cracking. - Ashley Furniture review
Bought durablend leather couch and loveseat peeling and cracking. - Ashley Furniture review
Bought durablend leather couch and loveseat peeling and cracking. - Ashley Furniture review
Bought durablend leather couch and loveseat peeling and cracking. - Ashley Furniture review
Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear. Was told this furniture would last up to 15 years if taken care of. False its...
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77 comments
Jamyah
#1781414

We had exactly the same experience. What we were told is 100% leather is not!

Several class action lawsuits were started and then discontinued and I don't really know why. However we were able to get partial reimbursement by contacting Ashley Furniture Consumer Affairs at CAgroup@ashleyfurniture.com. You will need pictures of the peeling furniture, pictures of the stickers underneath the furniture, and your sales receipt.

We're still not happy about the situation but at least they gave us something! What bothers me most is that Ashley continues to advertise this junk as being 100% genuine leather.

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Featured
Review
#457885 Review #457885 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Loss
$1500
Leather Sofa Peeling - Ashley Furniture review
Leather Sofa Peeling - Ashley Furniture review
Leather Sofa Peeling - Ashley Furniture review
Leather Sofa Peeling - Ashley Furniture review
Leather Sofa Peeling - Ashley Furniture review
Leather Sofa Peeling - Ashley Furniture review
I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no more then 2 years & they started peeling. I called Ashley's to put in a report so they sent me paper work to fill out. I...
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42 comments
Anonymous
#1699754

Same thing happened mine They just lost a customer and I tell everyone I know to stay away from them

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Featured
Review
#464056 Review #464056 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Loss
$1500
Sectional was delivered 1.5 weeks ago. Since then I have experienced nausea, headaches, muscle pain, respiratory distress, and even skin reaction when being in the same room as the sofa. The sofa initially had a funny smell, it reminded me of a high school science...
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80 comments
Anonymous
#1812898

Call the call center and ask for HQ

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Review
#344534 Review #344534 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Loss
$750
Peeling Leather Sofa from Ashley Furniture
Peeling Leather Sofa from Ashley Furniture
Peeling Leather Sofa from Ashley Furniture
We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase and the leather has started peeling off. We called up the customer service and were told that...
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55 comments
Albertina
#1732689

mine lasted 6 months and they Ashley furniture and guardian protection refuse to anythingType your message here

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Featured
Review
#261630 Review #261630 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Loss
$938
Durablend Peeling - Ashley Furniture review
Durablend Peeling - Ashley Furniture review
My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable than leather. We believed what we were told and thought the sectional would last a long...
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25 comments
Anonymous
#1725531

$1600 sectional lasted 6 years. And like onion skin that *** went everywhere.

Awful stuff. What is the point in all that high quality stitching?

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Featured
Review
#421325 Review #421325 is a subjective opinion of poster.
Loss
$1438
The handles on my Ashley Furniture desser drawers are falling off. One by one they break off as we simply open drawers. The furniture has been discontinued and I do not know how to get new handles. Haven't had any other problems with the furniture but not have...
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71 comments
Anonymous
#1804436

The same is happening to mine.

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Review
#127984 Review #127984 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture review
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture review
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture review
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture review
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture review
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture review
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture review
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture review
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture review
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture review

Update by user Jan 13

EVERYTIME I called Ashley's phone number/customer service I was put on hold for 30 to 40 minutes before anyone answers........I even have a claim on file for the damages to my home which I have not heard anything back form Ashley yet........and the claim was file after...

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Review
#1760187 Review #1760187 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Cons
  • Whole experi
Reason of review
Problem with delivery
Preferred solution
refund my $1600.46 asap........and pay for the extra storage fees of $254.00 plus the $250.00 that Juan the San Francisco store manager promised me.
Tags
  • Stay Away Bad Company

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! | Ashley Furniture review

3.4
Details
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review

Update by user Dec 20, 2019

Ashley picked-up the defective furniture and issued credit. All is well.

Original review posted by user Dec 18, 2019

I received damaged goods. I called to ask for a pick-up and credit the same day as delivery. They delivered the furniture at 5:45 in the morning btw. Customer service promised a full refund to my account once they received the pictures. The pictures were sent the same day. Still no response, the have yet to pick-up the sectional and will not correspond with me through email. This is NO way to conduct business! Left-Arm Facing Loveseat 2870155 Kit Component Price: $559.99 Color: Size: Dimensions: 62.000''W x 40.000''D x 40.000''H Shipping Method: Home Delivery Scheduled Delivery Date: 0001-01-01T00:00:00-06:00 Fulfilled by: DSG NEW MEXICO, LLC. AN ASHLEY FURNITURE HOMESTORE Right-Arm Facing Cuddler SKU: 2870175 Kit Component Price: $560.00 Qty: 1 Wedge SKU: 2870177 Kit Component Price: $400.00 Qty: 1 Armless Sofa SKU: 2870199 Kit Component Price: $520.00 Qty: 1
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Resolved
Review
#1735832 Review #1735832 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Many
Reason of review
Poor customer service
Loss
$203999
Preferred solution
Full refund
Tags
  • Waste of money
  • inconvenience
  • ashley furniture reviews
3.5
Details
Platinum warranty beware - Ashley Furniture review
Platinum warranty beware - Ashley Furniture review
Platinum warranty beware - Ashley Furniture review
Platinum warranty beware - Ashley Furniture review
Platinum warranty beware - Ashley Furniture review
Platinum warranty beware - Ashley Furniture review
Platinum warranty beware - Ashley Furniture review
Platinum warranty beware - Ashley Furniture review
Platinum warranty beware - Ashley Furniture review
Platinum warranty beware - Ashley Furniture review
Please read over the terms and conditions when you before buying platinum warranty. If you purchase the warranty it does not cover many defects like broken wood frames of couches and I can’t say this enough Make your claim within 30 days!!!! Or else they will say it’s...
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10 comments
Valentine
#1762353

I’m having the same problem here as everyone else. All platinum warranty has done to date for me was clean a few juice stains on the couch from my kids.

I asked them to come back a year later for the same thing and they said I must get the furniture professionally cleaned. This is not what the salesman told me! Also, I have a broken drawer to the storage bed and peeling of my dining room table.

Nothing is covered apparently, even though the salesman said we were fully covered. How are they continuing to get away with this?

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Review
#1240334 Review #1240334 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Warranty
Reason of review
Bad quality

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

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Latest Question

Ashley Furniture Questions
We bought a leather couch from Ashley furniture a year or so ago. We were convinced to get the warranty. We paid over 100$ dollars for the warranty. The other day we noticed a stain on the couch. It is down between the arm rest and the cushion so we did not notice it...
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36 comments
Anonymous
#1512056

My bedroom set and couches came with lamps which the boxes were not opened so I put them together and instead of having a 3 switch in only turns as a 2 switch.When I called they said I should have called right away.Ashley and insurance company are frauds. Don’t buy from them. Don’t get insurance as it isn’t as promised.

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Review
#205833 Review #205833 is a subjective opinion of poster.
Product
Ashley Furniture Warranty