furniture store customer service customer service ashley delivery money manager warranty
1.2
Details
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review
Totally disappointed!! - Ashley Furniture review

Update by user Sep 20, 2017

I was able to exchange the couch but that too has problems. Waiting for a technician to come see it. The table was never fixed.

Update by user Sep 03, 2017

I was able to exchange the couch but I would have prefer my money back. The new couch also has minor issues and my son was hurt by a piece of...

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6 comments
Anonymous
#1714919

What model was your living room set?

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Featured
Review
#1089100 Review #1089100 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund
1.0
Details
Delivery driver threw mattress in street / do not shop here! - Ashley Furniture review
Purchased a bed at Ashley Furniture in Woodbridge, VA on 12/16/17. Received a text saying it would be delivered on 12/22/17, and if I could not accept delivery that day there would be a $50 rescheduling fee. Cancelled my appointments to be home that morning. When...
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2 comments
Amrom
#1408972

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

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Review
#1154004 Review #1154004 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Cons
  • Delivery
  • Treatment by store employees
Reason of review
Poor customer service
2 month old Burnella patio furniture. Paint peeling on leg - Ashley Furniture review
2 month old Burnella patio furniture. Paint peeling on leg - Ashley Furniture review
Poor quality of products. Customer service is lacking. They try to get you to buy additional warranty and if you do not, they do all within their power not to honor their warranty when you need it. Phone operators at their "Ashley Care customer service" look for ways...
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1 comment
Amrom
#1349086

Hi, were sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer and your name in the subject box.

We would be happy to try to help.

Thank you,

Daniel

Featured
Review
#1071311 Review #1071311 is a subjective opinion of poster.
Product
Ashley Furniture Burnella Dining Table
Cons
  • Did not stand behind product
Reason of review
Warranty issue
Preferred solution
replace the chair
3.2
Details
Never Again - Ashley Furniture review
Never Again - Ashley Furniture review
Went to Ashley Furniture in Charleston, WV yesterday to purchase a leather recliner. The Asst manager was my sales person. While looking at the first recliner I told her about my lower back pain and that I wanted to buy a recliner to seek relief. She asked me about my...
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1 comment
Amrom
#1429100

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Review
#1182817 Review #1182817 is a subjective opinion of poster.
Product
Ashley Furniture Mattress
Pros
  • Selection
Cons
  • Very bad customer service reps who lie
Reason of review
Return, Exchange or Cancellation Policy
Loss
$850
Preferred solution
I want the mattress the SP sold me on.
2.4
Details
Leather Furniture Sold as Leather Furniture-- be Aware - Ashley Furniture review
Leather Furniture Sold as Leather Furniture-- be Aware - Ashley Furniture review
Leather Furniture Sold as Leather Furniture-- be Aware - Ashley Furniture review
Leather Furniture Sold as Leather Furniture-- be Aware - Ashley Furniture review
Leather Furniture Sold as Leather Furniture-- be Aware - Ashley Furniture review
Leather Furniture Sold as Leather Furniture-- be Aware - Ashley Furniture review
Ashley Furniture Fraud Issues That Were Experienced over the purchase over two leather (vinyl ***) items for the sum of $2,000.00, negotiated down sale price, with an additional extended 5 year Guardsman Plan. Total Cost for two pieces was; Original price for two...
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2 comments
Amrom
#1306037

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thanks,

Daniel

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Review
#1008900 Review #1008900 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Bad quality
Loss
$2118
Preferred solution
Full refund
1.5
Details
I don't know if you have enough space on here for me to explain everything happy I came to your store and August purchase furniture gave my furniture to a needy family here it is November still don't have the furniture when in the store they made things right I was...
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1 comment
Amrom
#1392862

Hi, thank you for providing your feedback on your experience. We would be happy to try to help with this issue.

Please feel free to reach out to Fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the subject box.

Thank you,

Daniel

Review
#1132454 Review #1132454 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Order processing issue
1.8
Details
We purchased the most expensive leather sectional back in 2015 from Ashley Furniture and at the time we purchased the most expensive leather sectional they carried for $5,000 thinking it would be of best quality. Two years later, it’s pealing.!!! The worst part is that...
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1 comment
Amrom
#1430677

Hi, we’re sorry to hear about what has happened to your sofa. We would be happy to try to help you.

Please feel free to send an email to fanfeedback@ashleyfurniture.com for further assistance.

Please put Pissed Consumer – and your name in the subject box.

Thank you,

Daniel

Review
#1185218 Review #1185218 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
1.9
Details
Ashley Furniture - Durablend Leather Rocker Recliner Review
Ashley Furniture - Durablend Leather Rocker Recliner Review
Ashley Furniture - Durablend Leather Rocker Recliner Review
Ashley Furniture - Durablend Leather Rocker Recliner Review
Ashley Furniture - Durablend Leather Rocker Recliner Review
Ashley Furniture - Durablend Leather Rocker Recliner Review
Ashley Furniture - Durablend Leather Rocker Recliner Review
Ashley Furniture - Durablend Leather Rocker Recliner Review
Approximately two years ago I bought a rocking recliner that had Durablend "leather" and now I have a chair that is splitting, cracking and peeling. It seems to me that their claims of this being "more durable than leather" were false and misleading. I am out the $600...
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4 comments
Amrom
#1305695

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thanks,

Daniel

View more comments
Review
#964107 Review #964107 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Bad quality
1.0
Details
Worst Service - Ashley Furniture review
3 weeks ago I went into the store to purchase a comfortable mattress because my bed was too firm and hurt after my large intestine burst a couple weeks prior. Get to the store and was assisted by Rohan I showed him a Plush Serta mattress in my price range online and...
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1 comment
Amrom
#1417404

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Review
#1164183 Review #1164183 is a subjective opinion of poster.
Product
Ashley Furniture Mattress
Reason of review
Damaged or defective

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

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Latest Question

Ashley Furniture Questions
2.1
Details
We bought a couch, love seat with cup holders and recliner in 2013 along with the extended warranty. We took the warranty because if anything happened to the furniture it would be replaced. The headrest section of the love seat has started peeling. When we placed a...
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2 comments
Anonymous
#1456663

Ashley furniture is really worthless. I am having just about the same experience.

I will never buy Ashley again. I will tell everyone I know to avoid Ashley.

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Review
#1133526 Review #1133526 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat Warranty
Cons
  • How issues with products are handled
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
  • Ripoff Alert
  • Warrantry