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Bought a bedroom set on Jan. 2018 and the headboard was damaged; I had to wait one month to get the replacement piece and that waiting was a waste as another piece was damaged on the second delivery. Called several times their Rock Hill, SC customer service department...
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1.0
#1191902
We purchased a bedroom set from the Ashley Furniture Homestore in Shiloh, IL on Greenmount Rd on 1/19/18, which upon delivery on 2/1/18, was damaged. We schedule a time for Ashley to come out and exchange the damaged footboard, and were given a 3 hour time window on...
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Shiloh, Illinois
I liked
  • Design of furniture and sales associate
I didn't like
  • Ashleys store manager the customer care team
#1189643
two men unable to speak very good English. They ran out of screws putting the drawers together and one of the drawers would not pull out. I was told that was just the way it is. Customer service sent out a Tech. over a month later and he ordered 2 new drawers. Two...
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1.8
I liked
  • Salesman was nice
I didn't like
  • Delivery
  • Quality and customer service
#1188221
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Ashley Furniture - Would not replace button on 9 month old Dining Chair

Ashley Furniture - Would not replace button on 9 month old Dining Chair
I purchased a Dining set in May of 2017 from Ashley HomeStoe in gaithersburg Maryland. A button on the back of one of the chairs fell off. I called to request that Ashley replace the button and was told that I had exceeded the warrantee period. Really? After less than a year??? I will not be purchasing from ashley again as they obviously don’t stand by their own products
#1186889
We purchased the most expensive leather sectional back in 2015 from Ashley Furniture and at the time we purchased the most expensive leather sectional they carried for $5,000 thinking it would be of best quality. Two years later, it’s pealing.!!! The worst part is that...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry to hear about what has happened to your sofa. We would be happy to try to help you. Please feel free to send an email to fanfeedback@ashleyfurniture.com for fu...

1.8
#1185218
refused to refund $430.96 over charge .crooked employees ripped me off.call me for details!!!!!!!! the matter will not be ignored. i will take every step to get my money back. i will not stop until i get my refund i hate that i have to punish a co. for the actions of...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

they refused to give me a corrected invoice that gave correct amount due and stated $430.96 HAD TO BE SENT BY CORP.OFFICE .THEN STATED I WAS REFUNDED AT THE STORE LEVEL! THEY CLAIMED IT WAS ON TAPEA BALD FACED LIE! THAT NEVER HAPPENED PERIOD.I PAID CASH IN THE AMOUNT...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

#1183717
Ashley Furniture - Never Again
Ashley Furniture - Never Again
Went to Ashley Furniture in Charleston, WV yesterday to purchase a leather recliner. The Asst manager was my sales person. While looking at the first recliner I told her about my lower back pain and that I wanted to buy a recliner to seek relief. She asked me about my...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

3.2
I liked
  • Selection
I didn't like
  • Very bad customer service reps who lie
#1182817
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Ashley Furniture - Excellent customer service

My niece and I bought furniture today and the salesperson was awesome. Pam always had a smile and was very accommodating and knowledgeable. There wasn’t enough she could do for us. I would recommend her to everybody.
#1182408
I purchased a couch at Ashley on Friday in Altamonte Springs, FL. I had never shopped at Ashley before and found the staff very friendly and helpful. At the time of my purchase (paid in full) of the floor model I was told my couch would be removed to the back room that...
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3.3
I liked
  • Furniture
I didn't like
  • Used my purchased couch for floor display
#1181499