Resolved Ashley Furniture Reviews
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Update by user Sep 02
They finally refunded all of our money after three months a hundred emails and twenty hours on hold with customer service
Update by user Sep 02
After three months 20 hours on the phone with customer service almost a hundred emails they finally paid us back they paid us in increments of...
Update by user Mar 19, 2018
Ashley has done everything possible to help with this matter.
Original review posted by user Mar 11, 2018
Do not order furniture for home delivery from this place if you do not want to be robbed. If I could rate less than one star, I would. This store uses delivery people hired by a service that was hired by...Update by user Oct 17, 2017
They replaced my chair, but they didn’t give me the sale price so I was cheated out of $200 anyway.
Original review posted by user Sep 16, 2017
I purchased 5 pieces of furniture from Ashley Furniture along with a warranty from Furniture Care Protection. I normally don't purchase extended warranties, but at the...I worked for Ashley furniture delivery and I won't comment on some of this but the warranty was actually supplied by a separate company entirely and is a third party warranty not actually associated with Ashley furniture
Update by user Jun 23, 2017
Customer service rectified the problem.
Original review posted by user Jun 22, 2017
Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that they are aware. After many emails back and...Update by user Apr 05, 2017
Also, I would like to inform any future customers that are in the process or wanting to purchase merchandise from this store that Tony and his father owned a grocery store before owning this establishment. I have heard from multiple people that Tony was involved with...
Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.
Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.
Thank you,
Daniel
- I did not like the way my problem was handle
- I did not like the way i was treated
Update by user Feb 09, 2017
The unit was delivered in the allotted time.
Original review posted by user Jan 17, 2017
We bought a leather double recliner unit from Ashley. We had to wait three weeks to be able to pick it up. We live 100 miles from the Ashley store. We were called and told our unit was in, but we had to be there that same day...- Hateful attitude of the customer service person on the phone
Update by user Dec 24, 2015
After 3 years, with help from the folks at the furniture store along with the rep from Ashley furniture, the company conceded to replace the Frankenstein loveseat put the gather by the repair company. I might add that the repair company did the best they could with...
Hi, im working on exposing ashley sofas, i wld love if u can do a short post along with pics of ur sofa on my facebook page called Ashley durablend sofa sucks . Please like and follow my page too.
We gotta make NOISE!! i also have a post where i describe best route to go in order to get a response from Ashley Furniture!
- Design of furniture
- Customer support representative
Update by user Dec 24, 2015
NOV 2015 Ashely Furniture Corporate Refunded in Full the Cost of the Furniture with Tax. They offered me a Full refund it I would re-select something from the Store.
I didn't want to pursue anything further. I had hoped for a full cash refund so I could go to another...
We are having the exact same issue. Purchased the sofa and trusted the Ashley name and purchased the additional warrenty.
Sofa is peeling and looks horrible. Claim is currently being reviewed (3 weeks...crazy). If they do not resolve this issue, I am collecting all of the complaints from the internet and taking them to my local BBB.org and our local news and newspaper.
We just had 2 new furnature stores open in town. Ashley need to stand behind the low quality piece o poo they sold us!
Resolved: Ashley Furniture Review from Brookland, Arkansas
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Resolved: Ashley Furniture review in Sarasota, Florida: No understanding of Customer Satisfaction
Update by user Apr 25, 2015
They met with me and agreed to take back the piece and issue a full store credit. I am now satisfied although I wish they had been more forthcoming right from the start.
Original review posted by user Apr 24, 2015
We bought several pieces of expensive furniture. When delivered, we discovered immediately one of the pieces was not comfortable and felt totally different from the similar piece in the store. We tried to return it or at least get a store credit so we could buy something else that was comfortable to sit in. They sent a tech to look at the piece who confirmed it was built to spec. They said the unit in the store, which I had found comfortable, had been sat in by many people and mine would "after a month or two" become comfortable. I responded that I get a sore back after 10 minutes of use and wanted another type of chair. They refused to offer a store credit so we now have a $ 1,350 chair that we cannot sit in. Needless to say we will avoid that business like the plague. Customer Satisfaction is an unknown concept to them.- New store
- Customer satisfaction unimportant
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How did you get them to return it? I'm having the SAME issue!