filters
State:
Show
City:
Show
Product:
Show
1.2
Details

Update by user Sep 02

They finally refunded all of our money after three months a hundred emails and twenty hours on hold with customer service

Update by user Sep 02

After three months 20 hours on the phone with customer service almost a hundred emails they finally paid us back they paid us in increments of...

View full review
Resolved
Review
#1628277 Review #1628277 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Problem with delivery
1.0
Details

Update by user Mar 19, 2018

Ashley has done everything possible to help with this matter.

Original review posted by user Mar 11, 2018

Do not order furniture for home delivery from this place if you do not want to be robbed. If I could rate less than one star, I would. This store uses delivery people hired by a service that was hired by...
View full review
Resolved
Review
#1207744 Review #1207744 is a subjective opinion of poster.
Service
Ashley Furniture Home Delivery Service
Reason of review
Bad quality
1.3
Details

Update by user Oct 17, 2017

They replaced my chair, but they didn’t give me the sale price so I was cheated out of $200 anyway.

Original review posted by user Sep 16, 2017

I purchased 5 pieces of furniture from Ashley Furniture along with a warranty from Furniture Care Protection. I normally don't purchase extended warranties, but at the...
View full review
1 comment
Anonymous
#1370926

I worked for Ashley furniture delivery and I won't comment on some of this but the warranty was actually supplied by a separate company entirely and is a third party warranty not actually associated with Ashley furniture

Resolved
Review
#1101487 Review #1101487 is a subjective opinion of poster.
Product
Furniture Care Protection Protection Plan
Reason of review
Poor customer service
Loss
$500
Preferred solution
Replace my recliner & a refund for the protection plan.
4.1
Details
Ashley Furniture review - Do not buy from them just terrible.

Update by user Jun 23, 2017

Customer service rectified the problem.

Original review posted by user Jun 22, 2017

Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that they are aware. After many emails back and...
View full review
Resolved
Review
#1064862 Review #1064862 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Full set replacement.
4.4
Details

Update by user Apr 05, 2017

Also, I would like to inform any future customers that are in the process or wanting to purchase merchandise from this store that Tony and his father owned a grocery store before owning this establishment. I have heard from multiple people that Tony was involved with...

View full review
1 comment
Amrom
#1312082

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Resolved
Review
#1030150 Review #1030150 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Cons
  • I did not like the way my problem was handle
  • I did not like the way i was treated
Reason of review
Return, Exchange or Cancellation Policy
Loss
$400
Preferred solution
Full refund
Tags
  • Terrible Culinary Management
3.2
Details

Update by user Feb 09, 2017

The unit was delivered in the allotted time.

Original review posted by user Jan 17, 2017

We bought a leather double recliner unit from Ashley. We had to wait three weeks to be able to pick it up. We live 100 miles from the Ashley store. We were called and told our unit was in, but we had to be there that same day...
View full review
Resolved
Review
#992804 Review #992804 is a subjective opinion of poster.
Service
Ashley Furniture Pick Up Service
Cons
  • Hateful attitude of the customer service person on the phone
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.9
Details
Ashley Furniture DuraBlend
Ashley Furniture DuraBlend
Ashley Furniture DuraBlend

Update by user Dec 24, 2015

After 3 years, with help from the folks at the furniture store along with the rep from Ashley furniture, the company conceded to replace the Frankenstein loveseat put the gather by the repair company. I might add that the repair company did the best they could with...

View full review
3 comments
Adalena
#1094863

Hi, im working on exposing ashley sofas, i wld love if u can do a short post along with pics of ur sofa on my facebook page called Ashley durablend sofa sucks . Please like and follow my page too.

We gotta make NOISE!! i also have a post where i describe best route to go in order to get a response from Ashley Furniture!

View more comments
Resolved Featured
Review
#724440 Review #724440 is a subjective opinion of poster.
Pros
  • Design of furniture
Cons
  • Customer support representative
Reason of review
Bad quality
Loss
$2700
Preferred solution
Let the company propose a solution
Tags
  • furniture recliners
1.4
Details
Ashley Furniture review - Durablend Sofa/Love Seat

Update by user Dec 24, 2015

NOV 2015 Ashely Furniture Corporate Refunded in Full the Cost of the Furniture with Tax. They offered me a Full refund it I would re-select something from the Store.

I didn't want to pursue anything further. I had hoped for a full cash refund so I could go to another...

View full review
8 comments
Anonymous
#1348281

We are having the exact same issue. Purchased the sofa and trusted the Ashley name and purchased the additional warrenty.

Sofa is peeling and looks horrible. Claim is currently being reviewed (3 weeks...crazy). If they do not resolve this issue, I am collecting all of the complaints from the internet and taking them to my local BBB.org and our local news and newspaper.

We just had 2 new furnature stores open in town. Ashley need to stand behind the low quality piece o poo they sold us!

View more comments
Resolved
Review
#711129 Review #711129 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$2480
Preferred solution
Full refund
Tags
  • loveseat
  • peeling
  • Leather Couch Damaged
  • DuraBlend material
  • Leather

Resolved: Ashley Furniture Review from Brookland, Arkansas

2.3
Details
I bought a few items for my new house through Ashley. The minimum monthly payment we agreed on ended up being 50 dollars more than our agreement, not to mention we no longer dealt with Ashley, but some 3rd party bank! The bank confirmed we could send some of our items back to the store, but the store said that was not possible! What a run-around! Terrible service, terrible experience! Would never send a friend to Ashley Home Store in Jobesboro, AR!!
View full review
Resolved
Review
#683545 Review #683545 is a subjective opinion of poster.
Reason of review
Pricing issue

Contact Ashley Furniture Customer Service

Website:
www.ashleyfurniture.com
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

Ashley Furniture Products and Services Reviews

Compare Ashley Furniture to

Ashley Furniture
Ashley Furniture
2237 reviews
1.8
VS
Rooms To Go
Rooms To Go
2237 reviews
1.8
Compare Ashley Furniture vs Rooms To Go

Latest Question

Ashley Furniture Questions

Resolved: Ashley Furniture review in Sarasota, Florida: No understanding of Customer Satisfaction

1.0
Details

Update by user Apr 25, 2015

They met with me and agreed to take back the piece and issue a full store credit. I am now satisfied although I wish they had been more forthcoming right from the start.

Original review posted by user Apr 24, 2015

We bought several pieces of expensive furniture. When delivered, we discovered immediately one of the pieces was not comfortable and felt totally different from the similar piece in the store. We tried to return it or at least get a store credit so we could buy something else that was comfortable to sit in. They sent a tech to look at the piece who confirmed it was built to spec. They said the unit in the store, which I had found comfortable, had been sat in by many people and mine would "after a month or two" become comfortable. I responded that I get a sore back after 10 minutes of use and wanted another type of chair. They refused to offer a store credit so we now have a $ 1,350 chair that we cannot sit in. Needless to say we will avoid that business like the plague. Customer Satisfaction is an unknown concept to them.
View full review
1 comment
Anonymous
#1009832

How did you get them to return it? I'm having the SAME issue!

Resolved
Review
#626531 Review #626531 is a subjective opinion of poster.
Pros
  • New store
Cons
  • Customer satisfaction unimportant
Reason of review
Poor customer service
Loss
$1350