Do not order furniture for home delivery from this place if you do not want to be robbed. If I could rate less than one star, I would. This store uses delivery people hired by a service that was hired by them. In other words, this store and their warehouse are twice...
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I purchased 5 pieces of furniture from Ashley Furniture along with a warranty from Furniture Care Protection. I normally don't purchase extended warranties, but at the time of purchase I was assured by the sales person and the office staff that if anything happened to...
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Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that they are aware. After many emails back and forth with them, they will not replace...
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I purchased a king size bed from this store on a Thursday and my wife and I found out that the bed would not be able to fit in our Uhaul trailer. So we went back the following Tuesday to try and get our money back. We walked in a and we were told to speak with Tony. We...
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AshleyFurnitureCares
Ashley Furniture Verified Representative
Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...
Product
I didn't like
- I did not like the way my problem was handle
- I did not like the way i was treated
We bought a leather double recliner unit from Ashley. We had to wait three weeks to be able to pick it up. We live 100 miles from the Ashley store. We were called and told our unit was in, but we had to be there that same day to pick it up, or wait another month to be...
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Product
I didn't like
- Hateful attitude of the customer service person on the phone
Resolved
Featured
Resolved: Ashley Furniture DuraBlend
I bought 3k of this bad stuff, 2 love seats, 1 recliner for my wife and me mid at the end of 2013... 18mos later, every piece is peeling and Ashley Furniture says sorry... The first piece started peeling just after 1 year. I "assumed" the fabric warranty was longer...
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ashleypeel
Hi, im working on exposing ashley sofas, i wld love if u can do a short post along with pics of ur sofa on my facebook page called Ashley durablend sofa sucks . Please like an...
CLEITNER
Same sofa, same problem! How many of us do we need to file a class-action suit against them??
I liked
- Design of furniture
I didn't like
- Customer support representative
I purchased this set in July 2012 since then it started Cracking and Peeling. I had also purchased the Extended Warranty. Since I had that warranty I called and was informed that they could not fix or replace the Sofa/Love Seat. After reading on the internet about how...
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Sherrie Murray
We are having the exact same issue. Purchased the sofa and trusted the Ashley name and purchased the additional warrenty. Sofa is peeling and looks horrible. Claim is curre...
Anonymous
I just purchased, 4 months ago, living room set. Best top grain leather on the market, according to them. The couch is peeling off already. Did not know good leather peeled. ...
I bought a few items for my new house through Ashley. The minimum monthly payment we agreed on ended up being 50 dollars more than our agreement, not to mention we no longer dealt with Ashley, but some 3rd party bank! The bank confirmed we could send some of our items...
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Brookland, Arkansas
We bought several pieces of expensive furniture. When delivered, we discovered immediately one of the pieces was not comfortable and felt totally different from the similar piece in the store. We tried to return it or at least get a store credit so we could buy...
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Anonymous
How did you get them to return it? I'm having the SAME issue!
I liked
- New store
I didn't like
- Customer satisfaction unimportant
Similar to Ashley Furniture
We purchased a couch and a matching loveseat in February, and bought the extended 5 year damage warranty. It took 2.5 weeks for the furniture to be delivered. We had already gotten rid of our old furniture when Ashley called to schedule delivery. The couch was...
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I didn't like
- Stolen money
- No refund
- Whole experience with them
Select Reason
I worked for Ashley furniture delivery and I won't comment on some of this but the warranty was actually supplied by a separate company entirely and is a third party warranty ...