Resolved Ashley Furniture Reviews
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! | Ashley Furniture review
Update by user Dec 20, 2019
Ashley picked-up the defective furniture and issued credit. All is well.
Original review posted by user Dec 18, 2019
I received damaged goods. I called to ask for a pick-up and credit the same day as delivery. They delivered the furniture at 5:45 in the morning btw. Customer service promised a full refund to my account once they received the pictures. The pictures were sent the same day. Still no response, the have yet to pick-up the sectional and will not correspond with me through email. This is NO way to conduct business! Left-Arm Facing Loveseat 2870155 Kit Component Price: $559.99 Color: Size: Dimensions: 62.000''W x 40.000''D x 40.000''H Shipping Method: Home Delivery Scheduled Delivery Date: 0001-01-01T00:00:00-06:00 Fulfilled by: DSG NEW MEXICO, LLC. AN ASHLEY FURNITURE HOMESTORE Right-Arm Facing Cuddler SKU: 2870175 Kit Component Price: $560.00 Qty: 1 Wedge SKU: 2870177 Kit Component Price: $400.00 Qty: 1 Armless Sofa SKU: 2870199 Kit Component Price: $520.00 Qty: 1- Many
Update by user Sep 02, 2019
They finally refunded all of our money after three months a hundred emails and twenty hours on hold with customer service
Update by user Sep 02, 2019
After three months 20 hours on the phone with customer service almost a hundred emails they finally paid us back they paid us in increments of...
Update by user Mar 19, 2018
Ashley has done everything possible to help with this matter.
Original review posted by user Mar 11, 2018
Do not order furniture for home delivery from this place if you do not want to be robbed. If I could rate less than one star, I would. This store uses delivery people hired by a service that was hired by...Update by user Oct 17, 2017
They replaced my chair, but they didn’t give me the sale price so I was cheated out of $200 anyway.
Original review posted by user Sep 16, 2017
I purchased 5 pieces of furniture from Ashley Furniture along with a warranty from Furniture Care Protection. I normally don't purchase extended warranties, but at the...
Update by user Jun 23, 2017
Customer service rectified the problem.
Original review posted by user Jun 22, 2017
Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that they are aware. After many emails back and...Update by user Apr 05, 2017
Also, I would like to inform any future customers that are in the process or wanting to purchase merchandise from this store that Tony and his father owned a grocery store before owning this establishment. I have heard from multiple people that Tony was involved with...
Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.
Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.
Thank you,
Daniel
- I did not like the way my problem was handle
- I did not like the way i was treated
Update by user Feb 09, 2017
The unit was delivered in the allotted time.
Original review posted by user Jan 17, 2017
We bought a leather double recliner unit from Ashley. We had to wait three weeks to be able to pick it up. We live 100 miles from the Ashley store. We were called and told our unit was in, but we had to be there that same day...- Hateful attitude of the customer service person on the phone
Update by user Dec 24, 2015
After 3 years, with help from the folks at the furniture store along with the rep from Ashley furniture, the company conceded to replace the Frankenstein loveseat put the gather by the repair company. I might add that the repair company did the best they could with...
Hi, im working on exposing ashley sofas, i wld love if u can do a short post along with pics of ur sofa on my facebook page called Ashley durablend sofa sucks . Please like and follow my page too.
We gotta make NOISE!! i also have a post where i describe best route to go in order to get a response from Ashley Furniture!
- Design of furniture
- Customer support representative
Update by user Dec 24, 2015
NOV 2015 Ashely Furniture Corporate Refunded in Full the Cost of the Furniture with Tax. They offered me a Full refund it I would re-select something from the Store.
I didn't want to pursue anything further. I had hoped for a full cash refund so I could go to another...
We are having the exact same issue. Purchased the sofa and trusted the Ashley name and purchased the additional warrenty.
Sofa is peeling and looks horrible. Claim is currently being reviewed (3 weeks...crazy). If they do not resolve this issue, I am collecting all of the complaints from the internet and taking them to my local BBB.org and our local news and newspaper.
We just had 2 new furnature stores open in town. Ashley need to stand behind the low quality piece o poo they sold us!
Compare Companies
Resolved: Ashley Furniture Review from Brookland, Arkansas
Thank You for Your Submission
Your comment is successfully posted.
I worked for Ashley furniture delivery and I won't comment on some of this but the warranty was actually supplied by a separate company entirely and is a third party warranty not actually associated with Ashley furniture