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1.8
Details
We purchased the most expensive leather sectional back in 2015 from Ashley Furniture and at the time we purchased the most expensive leather sectional they carried for $5,000 thinking it would be of best quality. Two years later, it’s pealing.!!! The worst part is that...
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1 comment
Amrom
#1430677

Hi, we’re sorry to hear about what has happened to your sofa. We would be happy to try to help you.

Please feel free to send an email to fanfeedback@ashleyfurniture.com for further assistance.

Please put Pissed Consumer – and your name in the subject box.

Thank you,

Daniel

Review
#1185218 Review #1185218 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
refused to refund $430.96 over charge .crooked employees ripped me off.call me for details!!!!!!!! the matter will not be ignored. i will take every step to get my money back. i will not stop until i get my refund i hate that i have to punish a co. for the actions of...
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1 comment
Amrom
#1429096

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Review
#1183766 Review #1183766 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Poor customer service
Loss
$431
Preferred solution
Full refund
they refused to give me a corrected invoice that gave correct amount due and stated $430.96 HAD TO BE SENT BY CORP.OFFICE .THEN STATED I WAS REFUNDED AT THE STORE LEVEL! THEY CLAIMED IT WAS ON TAPEA BALD FACED LIE! THAT NEVER HAPPENED PERIOD.I PAID CASH IN THE AMOUNT...
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1 comment
Amrom
#1429097

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Review
#1183717 Review #1183717 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Reason of review
Problems with payment
Loss
$431
Preferred solution
Full refund
3.2
Details
Ashley Furniture review - Never Again
Ashley Furniture review - Never Again
Went to Ashley Furniture in Charleston, WV yesterday to purchase a leather recliner. The Asst manager was my sales person. While looking at the first recliner I told her about my lower back pain and that I wanted to buy a recliner to seek relief. She asked me about my...
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1 comment
Amrom
#1429100

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Review
#1182817 Review #1182817 is a subjective opinion of poster.
Product
Ashley Furniture Mattress
Pros
  • Selection
Cons
  • Very bad customer service reps who lie
Reason of review
Return, Exchange or Cancellation Policy
Loss
$850
Preferred solution
I want the mattress the SP sold me on.
1.0
Details
I setup my delivery on Jan 28 .. they told me to they will call me before a day of the delivery I didn’t got any call so when I called customer service they were rude and they said they put it in feb 28 I moved today which is 27 Jan when I told them I have purchased my...
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1 comment
Amrom
#1424711

Hi, we’re sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Review
#1177581 Review #1177581 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Order processing issue
1.0
Details
The purchase made on January 8 was pleasant. Of course it would be, you are there to SPEND. We called to schedule delivery, as told. We were told we would be called on Jan. 26 to schedule the time of delivery on the confirmed Jan. 30 delivery date. Needless to say, we...
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1 comment
Amrom
#1424713

Hi, we’re sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Review
#1177321 Review #1177321 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Cons
  • Lack of customer service
Reason of review
Problem with delivery
2.0
Details
They delivered my chair (was a gift) and one of the delivery persons was extremely rude, the other checked out the chair functions and left with no explanation as to its operation, with no booklet and they left some of their trash in front of my door for me to dispose...
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1 comment
Amrom
#1422796

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Review
#1175148 Review #1175148 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Cons
  • Delivery and customer service
Reason of review
Poor customer service
Preferred solution
For the store mgr to care enough to contact me
2.9
Details
I have spend 20,000 plus thousand at Ashley in the last 2 Years and 11,000 in the last year. I had a issues with my mattress I called the store and left a message with the front desk for the GM to call me and I still haven’t heard back from him. I am in the military...
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1 comment
Amrom
#1419637

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Review
#1168896 Review #1168896 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Reason of review
Poor customer service
1.0
Details
I purchased a bedroom set for $2300 from Ashley. A few months after delivery, the slates that hold the mattress up broke. Ashley replaced them. They broke again (11/2017). I contacted Guardsman (the company Ashley recommends when you purchase)..Needless to say after...
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1 comment
Amrom
#1417828

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Review
#1167874 Review #1167874 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Bad quality

Contact Ashley Furniture Customer Service

Website:
www.ashleyfurniture.com
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

Ashley Furniture Products and Services Reviews

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Latest Question

Ashley Furniture Questions
My mother purchased a couch and love seat that was from Ashley Furniture and it started to flake and then the material just started falling and flaking off even more. I have a 1 year old son who i'm constantly redirecting from our furniture because of its condition in...
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2 comments
Amrom
#1417402

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thanks,

Daniel

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Review
#1166249 Review #1166249 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
Loss
$1100
Preferred solution
I either want a refund or a couch and love seat of my liking worth the same amount that was spent. I would say have it replaced with a replica but I don't want to have to go through this same situation again