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We purchased the most expensive leather sectional back in 2015 from Ashley Furniture and at the time we purchased the most expensive leather sectional they carried for $5,000 thinking it would be of best quality. Two years later, it’s pealing.!!! The worst part is that...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry to hear about what has happened to your sofa. We would be happy to try to help you. Please feel free to send an email to fanfeedback@ashleyfurniture.com for fu...

1.8
#1185218
refused to refund $430.96 over charge .crooked employees ripped me off.call me for details!!!!!!!! the matter will not be ignored. i will take every step to get my money back. i will not stop until i get my refund i hate that i have to punish a co. for the actions of...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

they refused to give me a corrected invoice that gave correct amount due and stated $430.96 HAD TO BE SENT BY CORP.OFFICE .THEN STATED I WAS REFUNDED AT THE STORE LEVEL! THEY CLAIMED IT WAS ON TAPEA BALD FACED LIE! THAT NEVER HAPPENED PERIOD.I PAID CASH IN THE AMOUNT...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

#1183717
Ashley Furniture - Never Again
Ashley Furniture - Never Again
Went to Ashley Furniture in Charleston, WV yesterday to purchase a leather recliner. The Asst manager was my sales person. While looking at the first recliner I told her about my lower back pain and that I wanted to buy a recliner to seek relief. She asked me about my...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

3.2
I liked
  • Selection
I didn't like
  • Very bad customer service reps who lie
#1182817
I setup my delivery on Jan 28 .. they told me to they will call me before a day of the delivery I didn’t got any call so when I called customer service they were rude and they said they put it in feb 28 I moved today which is 27 Jan when I told them I have purchased my...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the s...

1.0
#1177581
The purchase made on January 8 was pleasant. Of course it would be, you are there to SPEND. We called to schedule delivery, as told. We were told we would be called on Jan. 26 to schedule the time of delivery on the confirmed Jan. 30 delivery date. Needless to say, we...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the s...

1.0
I didn't like
  • Lack of customer service
#1177321
They delivered my chair (was a gift) and one of the delivery persons was extremely rude, the other checked out the chair functions and left with no explanation as to its operation, with no booklet and they left some of their trash in front of my door for me to dispose...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

2.0
I didn't like
  • Delivery and customer service
#1175148
I have spend 20,000 plus thousand at Ashley in the last 2 Years and 11,000 in the last year. I had a issues with my mattress I called the store and left a message with the front desk for the GM to call me and I still haven’t heard back from him. I am in the military...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

2.9
#1168896
I purchased a bedroom set for $2300 from Ashley. A few months after delivery, the slates that hold the mattress up broke. Ashley replaced them. They broke again (11/2017). I contacted Guardsman (the company Ashley recommends when you purchase)..Needless to say after...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
Broadview,Illinois
#1167874

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
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Ashley Furniture Products and Services

My mother purchased a couch and love seat that was from Ashley Furniture and it started to flake and then the material just started falling and flaking off even more. I have a 1 year old son who i'm constantly redirecting from our furniture because of its condition in...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

Anonymous
michael oshea

bewareof ashley service, he entered my home turned on sarecorder without telling me i was being recorded, violation of az law and fed law and my civil rightst hey refuse to ho...

#1166249