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Avoid | Ashley Furniture review from Charlottesville, Virginia

1.0
Details
Terrible company. Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model. It had bed bugs. Which is disgusting. And clearly it was a used mattress. The loathsome woman I dealt with who is apparently the owner of this awful store basically said tough. Buy another mattress. I did. At the sleep on it down the road.
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Review
#1770149 Review #1770149 is a subjective opinion of poster.

Costumer complaint | Ashley Furniture review

1.0
Details
They overcharged me $300 in CASH to cover extended warranty which I stated 5 times that I did NOT want and they told me they had a coupon to cover it but when I received my statement I was charged an additional $300!!! So $600 for extended warranty which I had already said I did not want!!! Plus they charged shipping and delivery but they did not deliver it into my house! The drivers were incompetent and could not get it into the house without damaging the wall, which they did, and so they left it outside!!! My husband and I brought it inside with no problem
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Review
#1769994 Review #1769994 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Lack of customer srevice
  • Whole experience
Reason of review
Pricing issue
Loss
$700
Preferred solution
Price reduction
Tags
  • Nightmare Experience

Product look nice on the surface. Cheaply made, and then they don't stand behind the products when they are delivered damaged. Go elsewhere. Don't waste your money. | Ashley Furniture review from Memphis, Tennessee

1.3
Details
They sold my aunt substandard products. When the dining room table was delivered, damage was found within a few days of delivery. (My aunt couldn't get on the floor to look under the table at time of delivery.) In addition the salesman used strong arm tactics to sell an extended warranty of $399 on a recliner that already has a 5 year warranty is barely worth $399 new. The client requested a refund and was refused. The client has requested that the table be replaced, sent the photos of damage and gets no response.
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1 comment
Machele
#1812467

If paid via credit card, dispute the charge.

Review
#1768175 Review #1768175 is a subjective opinion of poster.
1.0
Details
Ashley home store, me and my fiancé went into Ashley's on November 27 and order a reclining sofa, and they told us it would take 3 to 6 weeks to get it. And it has been way over that. We have tried calling, no one answer the phone, so we went down there. Then they...
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Review
#1767600 Review #1767600 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
1.0
Details
This is our story and we are unimpressed: Absolutely the worst service I've experienced. We purchased a sectional with the Coralville Ashley HomeStore. Our sectional was estimated to arrive in three to five weeks. Around the third week we got the notification that one...
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Review
#1766229 Review #1766229 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Cons
  • Refusal to maintain our business
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • bad service
  • Scam
1.4
Details
We purchased our couch from Ashley on November 26th. Before going into the store, I called multiple locations asking if they had the couch we wanted to purchase on their floor so that we could see it in person first. No locations did but we really wanted this couch. At...
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Review
#1765111 Review #1765111 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Cons
  • Customer service
  • Managers
  • Delievery service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Nightmare Experience
  • Multiple Phone Calls
  • Lack Of And Very Poor Customer Se

Stay away!!!!!! | Ashley Furniture review

1.0
Details
Purchased our bedroom set 12/24/2019. Told furniture would be delivered 1/3/2020, all set then told they could deliver due to change in Cali laws, really this was a surprise ? Re-scheduled for 1/16/2020, my wife had to take a vacation day, all communication was its a go, be there between 10-2, at 5:30pm they called to say sorry cant make it..... so a day later and lots of calls to Alex the store manager, and Mitch Odele the regional mgr nothing no response.
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Review
#1764836 Review #1764836 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Everything about this process
Reason of review
Problem with delivery
Loss
$900
Preferred solution
Deliver product or service ordered
Tags
  • badpurchase

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Verified Reviewer
1.0
Details
AVOID AT ALL COST/CANCEL IF YOU HAVE AN EXISTING ORDER - Ashley Furniture review
I actually felt like I needed to take a shower after dealing with their floor sales people. They are worse than the lowest of used car salesman. They offer these great sales terms but then try to get you into a lesser one by offering you percentages they won't let you...
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Review
#1764706 Review #1764706 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Cons
  • Customer service delivery quality all terrible
Reason of review
Poor customer service
Loss
$800
Preferred solution
Fast Track replacement of 3 week old mattress that's breaking down with mattress of higher quality for my extensive headaches with this whole situation
Tags
  • Horrible Quality
  • Terrible
  • Delivery And Shipping
  • Poor Customer Service - Lazy Peon
  • Bbb F Rating

Need a replacement part | Ashley Furniture review

1.0
Details
Stayed on hold for 1 hour, no one answered the phone. Tried to call several stores in my area. Apparently calls go to a central service center. *** poor service.
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Review
#1764123 Review #1764123 is a subjective opinion of poster.

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

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Latest Question

Ashley Furniture Questions
1.0
Details
I purchased a dining room set on November 29th In-Store. I paid up front at the store. They said I wouldn't be able to get the table delivered until December 28th. That was quite far out but I wanted the table. So we waited. Then I got a call one day before delivery...
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Review
#1760599 Review #1760599 is a subjective opinion of poster.