Ashley Furniture Reviews

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Manager of shakopee mn store

Visited the store with my sister today to purchase a recliner for her christmas gift. Found one on sake and when i said i would take it, the manager said it was backordered to february. I said we would take the floor model and he said you couldnt sell that and you could sell 20 of them before february. I said " good luck with that" and he said if i was going to be rude, i should leave the store...im 70 years old, not rude, just realistic, and after several purchases from your store previously, will never purchase anything from a store with managers like this one!
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1 comment
#2098880

Ashley furniture stores are known for inferior quality furniture and poor customer service...avoid like the plague.

ID
#3119298 Review #3119298 is a subjective opinion of poster.
Location
Shakopee, Minnesota
Preferred solution
Apology

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New Reviewer

Service

Ordered a dinning room table in February of this year. Was told 8 to 12 weeks for delivery! Everytime the date approaches, date keeps getting pushed back! They only send out a text saying we're working on it. Well it's the end of November and still no table! My first time buying anything from Ashley and will be my last!

User's recommendation: Don't buy from Ashley furniture.

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ID
#3095574 Review #3095574 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Poor customer service

Placed order during covid, was supposed to be 12 month no interest they did 6 month. Promised to fix it, now we have overpaid on account and not one response from store to fix situation. We will have paid almost 1000 more than we are suppose to. Fix customer service!!!!

User's recommendation: Stay far away.

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ID
#3072255 Review #3072255 is a subjective opinion of poster.
Loss
$800
Preferred solution
Resolve the account and issue my refund
New Reviewer

Terrible quality and service

I have had a terrible experience from start to now and still do not have the bed, after 7 weeks. i did receive the side chest and it was not well made and parts not right in the box. I have complained and still no help they bed has never arrived and they tell me to cancel or wait until at least Feb. 2022 they sure took my money and dont mind just doing nothing. With having 1 piece it is not practical to cancel the other part.. the customer service is terrible in store in Rivergate was worse. what is going on that a business has such bad quality of items s terrible service?

User's recommendation: go somewhere else.

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1 comment
#2092376

Where do you file consumer complains?

ID
#3069989 Review #3069989 is a subjective opinion of poster.
Location
Nashville, Tennessee

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New Reviewer

Frustrating

Worst customer service that I have experienced in my life time.Still dealing with these idiots. Please take my statement

User's recommendation: If you want to save your sanity don’t buy anything from any store you will regret it.

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ID
#3061158 Review #3061158 is a subjective opinion of poster.
Location
Montgomery, Texas
Preferred solution
My couch fixed under warranty by store Ashley over charge me I have invoices and documents in dispute with bank

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New Reviewer
This is the second email I have sent. Again I am disappointed because I have yet to get a response. On Sept. 4 2021 We purchased a rocker, recliner chair (sku 172A81105 VSN 811**-**, ludden blue) from your Ashley Home store,5144 Virginia Beach Blvd, Va. Beach, VA...
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ID
#3056757 Review #3056757 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Pros
  • Liked the chair
Cons
  • Did not deliver as promised
Loss
$589
Preferred solution
Full refund
New Reviewer

My couch

Ashley Furniture - My couch
Ashley Furniture - My couch
Ashley Furniture - My couch
I havent had my couch got 3 months and its already changing colors and smashed in. And they still havent contacted my back. I will never buy from them again

User's recommendation: Don’t shop at Ashley furniture.

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ID
#3054894 Review #3054894 is a subjective opinion of poster.
Location
Chicago, Illinois

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New Reviewer

Pay my bill

I could hear Vicki she couldnt hear me, Not good making me wait long time on hold then this happened!!!

User's recommendation: Don’t use Ashley’s period!

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ID
#3047936 Review #3047936 is a subjective opinion of poster.
Location
Memphis, Tennessee
Pros
  • Sales and store service
  • Nicely laid out stores
Cons
  • Incompetent customer service
  • Will not replace damaged product
  • Warranty fraud
Loss
$6000
Preferred solution
Apology
New Reviewer

Horrible experience

It took 3.5 months to get my furniture delivered. When it was received the delivery company scratched my hardwood floors, put the feet on the sofa and chair completely crooked and out of alignment. Also stripped some of the screws. Did not deliver the middle cushion for the sofa or the pillows for the chair. Its now at the 5 month mark and I still do not have everything and they are telling me it will be approx 1 month more!!

User's recommendation: Don’t buy from Ashley Furniture.

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ID
#3020047 Review #3020047 is a subjective opinion of poster.
Location
Bowling Green, Ohio
Preferred solution
Deliver product or service ordered

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New Reviewer
I purchased this mattress 2/28/21 within a week I noticed it begin to sag in the middle. I went to the store to make sure I got the right mattress. I spoke to a sales person, saying it didn't feel the same as the store sample. I went back to the store again and...
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ID
#3014161 Review #3014161 is a subjective opinion of poster.
Loss
$2000
Preferred solution
Full refund
New Reviewer
We purchased two recliners and a couch with the power recline we received the set at the end of Feb 2021, One chair broke we called they picked up the Chair on July 16 2021 to take in to be fixed it is now Oct 25th and I still don't have my chair, they called on Sept...
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ID
#3007027 Review #3007027 is a subjective opinion of poster.
Location
Plymouth, Minnesota
Preferred solution
if they can't fix my chair then just replace it or take back the whole set and refund me the money I spent.

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Verified Reviewer
New Reviewer

Poor Customer Service

I wish you can give a negative ten. I would give my left arm to return my furniture and go else where. I do intend to go on every social media site and post my experience!!! The worst customer service there is. Don't waste money if anything goes wrong they will avoid you at any cost!!! Sofa is only two weeks old and we can not sit on it!!!

User's recommendation: Find Another Store.

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ID
#3006796 Review #3006796 is a subjective opinion of poster.
Preferred solution
If I thought I could get my money back they can have the Furniture Or they can stand by there warranty and fix it (IN A TIMELY MANNER)
I purchased furniture August 5th of 14 pieces, as of today Oct. 21, 2021, I have only received 2 items; one sofa table and a DAMAGED sofa. I received a call to schedule a delivery from 3 more items, the day of delivery I called to get an update on delivery time only to...
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ID
#2993850 Review #2993850 is a subjective opinion of poster.
Pros
  • Nice products
Cons
  • Lied about prices free delivery free assembly
  • Poor follow up with customer care
  • Every things involved with their service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Reembolso de producto

Producto cancelado pues no hay fecha de entrega y la compra fue realizada en Julio. LAutomóvIlclub bribroncearseIcotencIsobre deyo venortehechoo Sergio Juegoz decir ah Sidopé SIMaynecesito mi cenarvarillaevueltuna. Estoeresalmente pagueguaridasalharaca Delaware Ir hacersy tres veces porsemano solo tiene.Mvasivcomo y Exc ªEstados Unidoss peCalharaca fundamento.

User's recommendation: Nunca, pero NUNCA COMPREN AQUÍ.

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ID
#2974221 Review #2974221 is a subjective opinion of poster.
Pros
  • Ninguno
Cons
  • Promesas poco reales
Loss
$682
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

About a cancelled order and money back

Bought furniture in Ashley store in Brownsville back in August with the promise that will be delivered on October 1st, and I was told by the manager that couldn't be possible and after extensive argument I came back on Monday, October 4th to cancel my order and get my money back. I was told by corporate and by the store manager that by October 13 will receive a check of $5024.00, but I haven't received it yet.

User's recommendation: No comments.

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ID
#2970356 Review #2970356 is a subjective opinion of poster.
Location
El Paso, Texas
Loss
$5024
Preferred solution
Full refund

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