Ashley Furniture Reviews

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POWER LOVE COUCH

I've had my powered love couch for less than a month. Ive had techs come out 4 times. come to find out it was both motors stopped working. I had to call city furniture and wait Weeks for a tech to come out and then weeks for the parts to be delivered, the first tech said it was the switch! Waited weeks for the switch and NO Dice still didn't work! Finally, a tech named George came out and ordered the motors for me! I have severe back issues that's why I ordered the power leg lifts to begin with! Shame on Ashley furniture for selling me a piece of junk. I will Never buy Anything from Ashley ever again!

User's recommendation: Do yourself a favor and buy furniture Elsewhere.

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ID
#3132923 Review #3132923 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Need pickup

I ordered a bedroom set I never received it kept on getting pushed forward I got one piece but I need to return it because like I said I never received my bedroom set that goes with it and no one seems to want to help me to have it picked up and returned I dont need just one piece I need my whole order but it everything has been canceled already
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ID
#3117192 Review #3117192 is a subjective opinion of poster.
Location
Pasadena, Texas
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Damaged table

A coffee table we ordered was delivered badly damaged. The hassle after that to have it picked up and a replacement delivered was unreal. I am in the process of canceling the whole thing and getting a refund. My husband and I have recently moved and have bought several pieces from Ashley. There were problems with all of them. I know nowadays deliveries, customer service, etc. is terrible but I'm done!
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ID
#3114972 Review #3114972 is a subjective opinion of poster.
Location
Powhatan, Virginia
New Reviewer
Bought a power lift chair, the bolt that supports the main lift motor broke. I have been waiting since the first week of June 2021 for a replacement part. I received a call from the warranty company, but because I did not return their call quick enough, they cancelled...
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ID
#3112305 Review #3112305 is a subjective opinion of poster.
Location
Irving, Texas
Loss
$700
Preferred solution
Deliver product or service ordered
One of the things I learned from working in customer service since I was 17 is that you don't client blame because this is the most unprofessional move you can make. Saying something like "YOU are/were confused" versus "There was confusion" are two totally different...
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ID
#3107478 Review #3107478 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Ashley Furniture - Inept assembly by warehouse team
Ashley Furniture - Inept assembly by warehouse team
Buyer beware! Ashley uses questionable delivery company and/or delivery persons. In addition to looking like people I would not otherwise allow into my home, the two delivery men told me they had assembled our pub table at the warehouse and everything was done...
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ID
#3101729 Review #3101729 is a subjective opinion of poster.
Location
Wildomar, California
Preferred solution
Apology
New Reviewer

Recliner couch not working

No one wants to help. Called Customer Service who transferred me to store in Spokane Ashley Store. I bought the couch in Portland, OR. The Spokane store told me they can't help me and I needed to call the Portland store. We have had to call that store 5-6 times since spending $10,000 plus there in August. Each call has required a minimum of 45 minutes before a phone is answered. Ashley after sale service sucks. Their organization does not have centralized service numbers and the store is done with the sale and doesn't answer phones.
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ID
#3048546 Review #3048546 is a subjective opinion of poster.
Location
Portland, Oregon
Preferred solution
Let the company propose a solution
New Reviewer

Cancellation

In September I paid Ashley store in Brentwood Calgary 10427.4 $ for furniture. While it was supposed to be received in October first we have not received few items yet even after several times of follow up. I have text messaged the manager and told him I want to cancel just two full beds that I haven't received yet and I have this right torentwood B cancel and pay the penalty. However, he refuses to cancel and refuses to deliver those items.

User's recommendation: Never ever approach those sloppy and con-artists at Ashley Brentwood, Calgary.

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ID
#3044015 Review #3044015 is a subjective opinion of poster.
Location
Calgary, Alberta
Loss
$566
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Nothing but lies

Ashley Furniture - Nothing but lies
Made purchase, after delivery found they would not assemble (I paid for this) been 7 weeks, promised to pick up today but they canceled. No one will call me or give me a number of superior.

User's recommendation: Do not shop Ashley.

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ID
#3016618 Review #3016618 is a subjective opinion of poster.
Cons
  • Warranty and customer service
  • Lies and deception
Preferred solution
Deliver product or service ordered
I placed an order that was to be delivered on Oct. 22 (this is 12 weeks from the date I ordered). I never received the order and called on Oct. 23 to inquire. I was told it was on back order and should arrive in 32 weeks. I requested a refund, as my item is actually in...
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ID
#3010364 Review #3010364 is a subjective opinion of poster.
New Reviewer

NO INFORMATION

After waiting 5 months for our couches we were advised they would be delivered today. On *** I was told the order will not be delivered today. Cust svc agent was unclear as to why and had no real information about our order. In fact the only proactive communication from Ashley was last Monday from the store but the store is not answering and hasn't called back. We previously had to drive to the store, 1/2 hour away, to get any communication from the store.
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ID
#2993555 Review #2993555 is a subjective opinion of poster.
Location
York, Pennsylvania
Cons
  • Lack of communication
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
I waited 4 months for my furniture I was told my furniture would be delivered in Aug. I got first delivery in Sept. second delivery was attempted last week. I live in mountains and have requested a box truck. The first delivery went great. Second delivery they bring a...
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ID
#2982952 Review #2982952 is a subjective opinion of poster.
Pros
  • Initial sales person
  • Good advertising
Cons
  • Customer service is awful
  • Furniture quality
  • I did not like the way my problem was handle
Preferred solution
Let the company propose a solution
New Reviewer
My name is Dr. Ilona Petrikovics 979-694-**** ilonape@***.com I want go report an unpleasant incident in The Conroe Store today. After I chose the piece of furniture, the agent was pushing me to sign the financial contract with their company. They did not show how much...
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2 comments
#2076056

You're a doctor and not smart enough to say no and walk away?? WTF

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ID
#2961257 Review #2961257 is a subjective opinion of poster.
Preferred solution
I want to get a copy of the paper with my information what I signed under pressure. I also want to have the name of the furniture what I wanted to buy with check, in order to be able to buy it in another Ashley store.

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Verified Reviewer
New Reviewer

Terrible customer service

Ashley Furniture - Terrible customer service
My problem with my order is too lengthy to fit into this space. But in a nut shell: Overcharged in store waited 10 days still no credit. Tried calling store multiple times no one ever answers phone. Go to store, phone is off hook Manager explains they are short staffed. 3 weeks later finally get credit. Discover I was charged white glove delivery yet furniture was not assembled. I have had the worst retail experience in my life with Ashley Furniture Orland Park. I will tell anyone looking to shop there.dont they are just aweful!!!!!!
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ID
#2944976 Review #2944976 is a subjective opinion of poster.
Location
Orland Park, Illinois
Service
Ashley Furniture Home Delivery Service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
I went to the Pinellas Park store and bought a couch, chair and entertainment center in June. The furniture was delivered on time, but the chair was very uncomfortable, and the entertainment center was missing a shelf and the 4 brackets. I was very patient with...
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ID
#2921414 Review #2921414 is a subjective opinion of poster.
Cons
  • Lack of customer srevice
  • Calling with problem with no resolve by end of conversation
  • Disfunctional delivery service
Preferred solution
Let the company propose a solution

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