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Resolved: Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! | Ashley Furniture review

3.4
Details
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review

Update by user Dec 20, 2019

Ashley picked-up the defective furniture and issued credit. All is well.

Original review posted by user Dec 18, 2019

I received damaged goods. I called to ask for a pick-up and credit the same day as delivery. They delivered the furniture at 5:45 in the morning btw. Customer service promised a full refund to my account once they received the pictures. The pictures were sent the same day. Still no response, the have yet to pick-up the sectional and will not correspond with me through email. This is NO way to conduct business! Left-Arm Facing Loveseat 2870155 Kit Component Price: $559.99 Color: Size: Dimensions: 62.000''W x 40.000''D x 40.000''H Shipping Method: Home Delivery Scheduled Delivery Date: 0001-01-01T00:00:00-06:00 Fulfilled by: DSG NEW MEXICO, LLC. AN ASHLEY FURNITURE HOMESTORE Right-Arm Facing Cuddler SKU: 2870175 Kit Component Price: $560.00 Qty: 1 Wedge SKU: 2870177 Kit Component Price: $400.00 Qty: 1 Armless Sofa SKU: 2870199 Kit Component Price: $520.00 Qty: 1
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Resolved
Review
#1735832 Review #1735832 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Many
Reason of review
Poor customer service
Loss
$203999
Preferred solution
Full refund
Tags
  • Waste of money
  • inconvenience
  • ashley furniture reviews

Good products well made | Ashley Furniture review from Macon West, Georgia

2.8
Details
All the probs I have had with my product is I have the electrically operated love seat. The hand switches always break/pull out from the hand held switch. I have repaired several till repair is not possible.
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Review
#1706300 Review #1706300 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Reason of review
Bad quality
Preferred solution
Need to replace two activation switch modules with cord. Please give me price or where to obtain these items. Loveseat is electric model MAWQNVORI03

Delivery driver drove over my trash | Ashley Furniture review

2.6
Details
Delivery driver drove over my trash - Ashley Furniture review
Delivery driver drove over my trash - Ashley Furniture review
Delivery driver drove over my trash - Ashley Furniture review
Delivery driver drove over my trash - Ashley Furniture review
Delivery driver ran over my trash at the end of my driveway waiting to be picked up. Now there is broken glass and trash up and down my street and yard.
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Review
#1640250 Review #1640250 is a subjective opinion of poster.
Service
Ashley Furniture Vehicle Driver
Pros
  • Initial sales person
Cons
  • Customer service sucks
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

NO INTEREST SCAM? | Ashley Furniture review from East San Gabriel Valley, California

3.2
Details
The furniture was great but the financing was not explained! I made 2 purchases with NO Interest Promo!, or so I thought. The Quick, you have to tell them how you want your payments posted. They have 3 different methods of applying your payment, But they pick the one that’s most advantage to them. I had one purchase that was to end 10/19 and a second promotion end 08/21. Well guess what? they posted more payment on the 08/21 promo so the balance was smaller than the 10/19 promo! C'mon folks don't get duped like I did! I never had this issue anywhere else. Shame on you Ashley Furniture.
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Review
#1591855 Review #1591855 is a subjective opinion of poster.
Pros
  • Furniture
Cons
  • Way they explained no interest financing
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.4
Details
On 5/5/2019 we purchased couch loves seat ottoman and dining set. It was delivered 5/31/19. The first week that we had the furniture I called to advise that the ottoman was suck in the middle. The cushioning collapsed. I called Ashley to see if it could be returned for...
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Review
#1591172 Review #1591172 is a subjective opinion of poster.
Product
Ashley Furniture Ottoman
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Poor handles on dresser | Ashley Furniture review

2.7
Details
I have same problems wth dresser and nght stand drawer handles. Cheaply made. 4 is broken 2 on my mght stand and 2 in dresser. I dont knw where to buy them otherwise I would already had bought them.
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Review
#1547760 Review #1547760 is a subjective opinion of poster.
Product
Ashley Furniture Dresser
Reason of review
Bad quality

Sealy memory foam King mattress | Ashley Furniture review from Clarkridge, Arkansas

2.7
Details
On our second one and it still smells of mildew. It makes our entire house smell bad and I am a bleach freak! I am very dissatisfied! I may be sending this one back as well! Sad
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Review
#1535528 Review #1535528 is a subjective opinion of poster.
Product
Ashley Furniture Mattress
Reason of review
Bad quality

Off gassing sofa | Ashley Furniture review

2.8
Details
Had sofa delivered May 3 2019. Within 2 hours noticed strong chemical like odor. Had to open windows and put fan on. I googled info about this phenomena and learned about off gassing. I bought an air purifier with Hepa filter , a second air conditioner, paid two people to move the couch to another room and kept windows in that room open, air purifier on with fan and air conditioners. Ashley reps were polite during our phone call but could not offer much relief. I plan to give it a few more days but I might get rid of it sooner. I can't ethically sell it or even give it away. I think manufacturer should interact with the store where I bought this sofa. I am a registered nurse and I am educating people/friends/family about this. Thank you Priscilla
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Review
#1532912 Review #1532912 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Off gassing
Reason of review
Bad quality
Loss
$650
Preferred solution
Let the company propose a solution
3.0
Details
I brought a bed from the Ashley home store in Waterford Lakes store in Orlando FL. My bed was to be delivered on 4/8 but I was unable to be there for the 4 hour window time frame. I called to reschedule but was told they only time they will have to delivery my bed will...
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Review
#1511693 Review #1511693 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Cons
  • Communication
  • Delivery time frame
  • No support or solutions
Reason of review
Problem with delivery
Loss
$550
Preferred solution
Full refund
Tags
  • Ashley Homestore Customer Service

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

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Latest Question

Ashley Furniture Questions
2.6
Details
we purchased a couch 5 yrs ago with the warranty. we are happy with the product thus far but we were told when we bought the extended warranty that if we never used it, it was fully refunded. Well we never used it, so a few months back we went looking at recliners, the...
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Review
#1497867 Review #1497867 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Pros
  • Couch
Cons
  • Being lied too
Reason of review
Poor customer service
Loss
$129
Preferred solution
Full refund