furniture store customer service customer service ashley delivery money manager warranty
5.0
Details
Our sales associate, Randy from Dallas was in town (Charleston SC) for a huge sales event. He was amazing! In fact, Carol (store manager) and the Sales event Manager (not sure of his name, from NJ) were all so incredible and so very patient! Randy worked with us for...
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Review
#1694290 Review #1694290 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Good customer service

Not mad | Ashley Furniture review

5.0
Details
great great perfect wonderful great
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Review
#1681935 Review #1681935 is a subjective opinion of poster.
Product
Ashley Furniture Table
Pros
  • What i thought i was getting
Reason of review
Exactly as described/ advertised

Scammed | Ashley Furniture review from Poughkeepsie Town, New York

5.0
Details
Scammed - Ashley Furniture review
Scammed - Ashley Furniture review
Scammed - Ashley Furniture review

Update by user Oct 11, 2019

The product fails within 90 days. They were told by Ashley sales they would give a credit towards new furniture and the store manager denied the claim

Original review posted by user Oct 11, 2019

My son and daughter in law purchased a floor model living room set for Ashley. They sold them a warranty knowing that the warranty company did not cover floor models. The fabric is not holding up and the frame has caved in. They are pretty well out of luck at this point. I, nor they will ever shop at Ashley again, nor purchase extended warranty.
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Review
#1677694 Review #1677694 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Incompetent salesperson
  • Quality of furtniture
  • Being yelled at by the manager chad
Reason of review
Damaged or defective
Loss
$3700
Preferred solution
Full refund
Tags
  • Deceptive pricing practices
  • Warranty
  • Misleading Customers When Signing

Broken spring in foot rest handle | Ashley Furniture review from Baltimore, Maryland

5.0
Details
Spring broke as I lowered foot rest Contacted them but they needed a serial #. I didnt have that Went to Lowes and bought new spring. Works fine All is well
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Review
#1430536 Review #1430536 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Bad quality

Apply for a credit card | Ashley Furniture review from Woodbury, Minnesota

5.0
Details
The office is closed I need to speak with someone regarding a credit card I had applied for.
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Review
#1397390 Review #1397390 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care

Wanted information on a possible delivery date. | Ashley Furniture review

4.9
Details
Wanted to see if I could get more information. On a possible delivery date for furniture I just bought on Saturday. I was told that I would have to speak with the store where I purchased the furniture.
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Review
#1346273 Review #1346273 is a subjective opinion of poster.
Reason of review
Order processing issue

Extremely Satisfied | Ashley Furniture review from Charlotte, North Carolina

5.0
Details
I went in today with my sister to find a bed frame. I was welcomed by Jim who was beyond helpful. He found me a GREAT deal on a king size bed. He went far and beyond to help me.
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Review
#1219502 Review #1219502 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Good customer service

Absolutely amazing !! | Ashley Furniture review from Charlotte, North Carolina

5.0
Details
My sister and I came in looking for a bed frame for her new apartment. We found an amazing deal for a KING SIZE bed frame. Our specialist Jim went far and beyond to assist us. He was truly helpful and amazing!
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Review
#1219494 Review #1219494 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Good customer service

Great customer service | Ashley Furniture review

4.8
Details
When you have a problem just call customer service. They are very helpful and the job gets done.
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Review
#1215150 Review #1215150 is a subjective opinion of poster.
Reason of review
Good customer service

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

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WILL BE RETURNING TO STORE ! ! | Ashley Furniture review

4.8
Details
Store was nicely kept . Very appreciative of Dylan and his outstanding costumer service.
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Review
#1084814 Review #1084814 is a subjective opinion of poster.
Reason of review
Good customer service